SYSTEM ADMINISTRATOR II
Company: TurnPoint Technology
Posted on: January 16, 2022
Job Title: System Administrator II
Position Description and Purpose: Perform technical work
autonomously and as part of the TurnPoint team including working on
assigned tickets and escalating client flags or tech issues as
appropriate to managers. Monitor own workflow and project tasks.
Accountable for accurately performing technical work and thorough
internal documentation through to successful resolution and
closure. Accountable for escalating key executive and tech issues
appropriately to managers.
Technical Responsibilities - 90%:
Act as liaison between clients and technical staff.
Perform daily client work remotely and onsite at client locations
Function as client interface on phones and ticket thread intake
Work Hours: Monday - Friday, 8 AM-5 PM PT
Periodic after-hours work as required (via schedule offsets)
Perform tech tasks as self-assigned and assigned by tech
Proactively identify, prioritize, diagnose, troubleshoot issues,
and deliver accurate tech work.
Walk clients through the problem-solving process in plain language
terms, on their tech level.
Create, review and maintain tasks owned by self for support of
Maintain awareness of current work and status, managing tasks
through to successful closure.
Create tasks, to contribute to client onsite visits and related
Ensure proper recording, documentation, and closure of all client
inquiries using online tools.
Effectively utilize online tools: ZenDesk, Asana, AirTable,
OneNote, and other tools as required.
Monitor and update all assigned tickets on a daily basis.
Record and document tech processes to contribute to TurnPoint Tech
Leadership Responsibilities - 8%:
Exemplify and champion superior client communication and
Emphasize quality, continuous improvement, and high
Enact and champion company policies.
Track, route, and redirect issues to correct resources and internal
team for support.
Balance support ticket threads, task execution, and project work
for timely completion.
Escalate unresolved client queries to the next level of support
properly and in a timely manner.
Adhere to workflow best practices: attention to detail,
thoroughness, and follow-through.
Train and mentor the tech team.
Special Position Requirements - 2%:
Obtain and maintain technical certifications as required.
Ability to move equipment and lift 50 lbs. as required.
Other duties as assigned.
Powered by JazzHR
Keywords: TurnPoint Technology, Seattle , SYSTEM ADMINISTRATOR II, IT / Software / Systems , Seattle, Washington
Didn't find what you're looking for? Search again!