Sharepoint M365 Technology Operations Manager

Company: Wells Fargo
Location: Stanwood
Posted on: November 25, 2022

Job Description:

About this role: Wells Fargo is seeking a Sharepoint / M365 Technology Operations Manager This position will manage the day-to-day operations and support of the Wells Fargo Microsoft On-Premise SharePoint Platforms and cloud based services under the M356 umbrella including SharePoint, OneDrive, Yammer, Power Platform and others. This role will be responsible for, but not limited to:

• Day to day line management and leadership of the SharePoint L2 and L3 Operations team members (10 FTE / 2 Contractors).
• Day to day support of M365 SharePoint, OneDrive, Yammer and Power Platform
• Provide leadership / guidance to less experienced Operations Support engineers and analysts to deliver highly available and performant solutions to the enterprise for on-premise SharePoint environments and M365 cloud related systems.
• Installing, configuring, and administering large solutions for platforms in UAT, SIT, Production and BCP environments.
• Supporting multiple SharePoint farms that support SharePoint needs for all Wells Fargo employees. These SharePoint installations are known to be one of the top five deployments, related to size and complexity in the world.
• Work closely with management and the SharePoint Engineering teams to provide Operational input to strategic direction of the SharePoint platform. In this role, you will:
  • Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
  • Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
  • Identify and recommend opportunities for technology operations process improvement and development
  • Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
  • Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
  • Instill repeatable processes that consistently meet SLAs and OLAs
  • Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
  • Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
  • Institute controls in partnership with Operation Risks to ensure risk management is sustainable
  • Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
  • Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
  • Interpret and develop policies and procedures
  • Collaborate with and consult with peers, colleagues and multiple level managers
  • Manage allocation of people and financial resources for technology operations
  • Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications, US:
    • 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 2+ years of Leadership experience
    • Microsoft SharePoint experience (On premise / Online) Desired Qualifications:
      • Microsoft M365 MS-900 Certification or similar @RWF22
        • Pay Range $111,100.00 - $197,500.00 Annual Benefits
          • Information about Wells Fargo's employee benefits We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Wells Fargo, Seattle , Sharepoint M365 Technology Operations Manager, IT / Software / Systems , Stanwood, Washington