Field Service Engineer

Company: Affinity Executive Search
Location: Seattle
Posted on: November 26, 2022

Job Description:

My client is expanding and seeks an experienced West Coast FSE to take on the following tasks:

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• Support clients with installation, maintenance, upgrades, troubleshooting, and repair.
  
• Work with clients to understand issues, investigate underlying causes, and identify solutions.
  
• Respond promptly to service requests and inquiries to ensure a positive customer relationship.
  
• Work closely with the internal team to resolve technical issues and ensure customer satisfaction.
  
• Provide coordination and tracking of instruments, service parts, and accessories.
  
• Support the sales group and manage service contracts.
  
• Travel as needed to support clients on site.
  
  The ideal candidate will possess the following qualities:
  
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  • Technical degree and 3+ years experience as a field service engineer in the life sciences industry.
    
  • Ability to analyze data to understand trends, customer needs, and root cause issues.
    
  • Proven ability to innovate in a fast-paced environment.
    
  • Excellent communication, interpersonal, and customer interfacing skills.
    
  • Valid driver's license, US Passport, and good driving record.
    
  • Available to accommodate significant overnight travel.
    
    
    Fully remote role can be based anywhere on the West Coast including Bay Area, San Diego, Seattle, Portland and others.

Keywords: Affinity Executive Search, Seattle , Field Service Engineer, IT / Software / Systems , Seattle, Washington