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Software Engineer, Customer Accounts

Company: Pro Source Inc.
Location: Seattle
Posted on: January 26, 2023

Job Description:

You're a driven and experienced software engineer and data scientist, that has a passion for delighting customers with exceptional products and services. You are bold and creative, and have deep empathy for customers, who may not be tech-savvy. You excel at responding to real world customer software implementation challenges by researching, designing and developing solutions that improve the customer experience and make our products better.You're an organized, independent worker, and a dependable teammate. You have a passion to learn about different industries and technologies, and for helping customers operate their chiller plants more efficiently with CO's AI supervisory control system. Your expertise and tenacity will support the configuration, installation and continuous operation of AI Agents on our customers industrial plants, while growing customer relationship for future expansion and advocacy.Responsibilities

  • As an organization, we strongly believe in expertise across the stack. As such, as you support our customers you will experience flavors of Data Science, Machine Learning, and Software Engineering. In particular, you will:
    • Interact with components of the AI platform (model training, evaluation & monitoring and realtime decision making for autonomous control of industrial systems) and Data platform (distributed data processing and data health monitoring alerts).
    • Perform DevOps duties of CI/CD and customer system release and deployment management.
    • Work closely with the engineering, solutions architect, and customer success managers to help define short and long-term team strategies and processes to improve products and serve customers.
    • Coach and mentor other engineers, as you analyze, prioritize, and resolve customer onboarding and support related tasks on a daily basis.
    • Remain continuously focused on achieving the highest level of team operational excellence.
    • Work as a dedicated software engineer in support of the customization and deployment of AI Agents for assigned customers.
    • After product deployment, continue to serve customers by helping to resolve product issues, improve system configuration and ensuring the timely and thorough resolution of software engineering related challenges
    • Serve as the main point of contact for resolving all software engineering related customer challenges in collaboration with the extended CO team to ensure an excellent customer experience.
    • Effectively communicate within the CO organization and directly with customers as warranted.
    • Work with Solutions Architects to resolve AI Agent related events for the customer.
    • Work with our product team to continuously improve how we set customer expectations in order to deliver a better customer experience.
    • Maintain clear and concise documentation of your research, communications, and actions.You're a driven and experienced software engineer and data scientist, that has a passion for delighting customers with exceptional products and services. You are bold and creative, and have deep empathy for customers, who may not be tech-savvy. You excel at responding to real world customer software implementation challenges by researching, designing and developing solutions that improve the customer experience and make our products better.You're an organized, independent worker, and a dependable teammate. You have a passion to learn about different industries and technologies, and for helping customers operate their chiller plants more efficiently with CO's AI supervisory control system. Your expertise and tenacity will support the configuration, installation and continuous operation of AI Agents on our customers industrial plants, while growing customer relationship for future expansion and advocacy.Responsibilities
      • As an organization, we strongly believe in expertise across the stack. As such, as you support our customers you will experience flavors of Data Science, Machine Learning, and Software Engineering. In particular, you will:
        • Interact with components of the AI platform (model training, evaluation & monitoring and realtime decision making for autonomous control of industrial systems) and Data platform (distributed data processing and data health monitoring alerts).
        • Perform DevOps duties of CI/CD and customer system release and deployment management.
        • Work closely with the engineering, solutions architect, and customer success managers to help define short and long-term team strategies and processes to improve products and serve customers.
        • Coach and mentor other engineers, as you analyze, prioritize, and resolve customer onboarding and support related tasks on a daily basis.
        • Remain continuously focused on achieving the highest level of team operational excellence.
        • Work as a dedicated software engineer in support of the customization and deployment of AI Agents for assigned customers.
        • After product deployment, continue to serve customers by helping to resolve product issues, improve system configuration and ensuring the timely and thorough resolution of software engineering related challenges
        • Serve as the main point of contact for resolving all software engineering related customer challenges in collaboration with the extended CO team to ensure an excellent customer experience.
        • Effectively communicate within the CO organization and directly with customers as warranted.
        • Work with Solutions Architects to resolve AI Agent related events for the customer.
        • Work with our product team to continuously improve how we set customer expectations in order to deliver a better customer experience.
        • Maintain clear and concise documentation of your research, communications, and actions. When applying to a Pro Source job posting, it is only necessary to apply one time to be considered for all open positions.

Keywords: Pro Source Inc., Seattle , Software Engineer, Customer Accounts, IT / Software / Systems , Seattle, Washington

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