CLIENT SYSTEMS ADMINISTRATOR

Company: Avixa
Location: Seattle
Posted on: March 20, 2023

Job Description:

Details Posted: 15-Mar-23Location: Seattle, WashingtonType: Full TimeSalary: OpenCategories: Information Technology Internal Number: 219255 As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The UW Department of Pediatrics has an outstanding opportunity for a Client Systems Administrators.

The UW Department of Pediatrics is dedicated to improving the health of all children by educating physicians of the future, advancing research, advocating for children and providing the nation's best pediatric clinical care. We are committed to building a diverse and inclusive faculty and staff.

Under the general direction of the IT Manager and Technical Operations Lead, the Client Systems Administrator is responsible for client systems management and endpoint support for the Department of Pediatrics constituencies. They centrally manage and support the department's endpoint computing devices, software, and supporting video conferencing and collaboration technology in the newly constructed community hub and in other conference spaces in the department with a focus on enhancing security and ensuring compliance with UW computing policies.

This position is a main point of contact for computing and network issues for faculty and staff in the Department of Pediatrics and plays a pivotal role by supporting a heterogenous computing environment (Windows, MacOS, Linux) and managing endpoint device lifecycles in a complex network environment. They are responsible for resolving or delegating client requests to other team members and have demonstrated skill in communicating technical information to people from diverse backgrounds in a friendly and understandable manner.

The Client Systems Administrator also encourages end user adoption of modern cloud-first communications and productivity tools like Microsoft Teams, Zoom, WebEx, SharePoint and other Microsoft 365 tools in support of remote and hybrid working scenarios, include the development of documentation, training guides, or videos.

The position must manage modern toolsets and determine the best methods for centrally managing endpoint devices (end-user's computers, phones, tablets, peripherals, and research computing equipment) in a modern remote-first working environment allowing for the central management of operating systems deployment, software deployment, system security updates, and asset management functions regardless of the geographic or network location of the computing device. This position must implement these complex server-based management systems and manage the daily operation of the system. They must develop and modernize systems and solutions to ensure the ability to successfully remotely support faculty, researchers, and staff needs regardless of their location. IT operations in the department are uniquely complex due to our numerous affiliations with other healthcare and research organizations including Seattle Children's Hospital, Seattle Children's Research Institute, Fred Hutchinson Cancer Research Center, and other non-UW Medicine affiliated institutions where computing, infrastructure, and security requirements are incompatible with the department, UW, and UW Medicine. This position must carefully navigate this complex computing landscape.

The department is positioning itself as a remote-first working environment. This position supports the department, its leaders, faculty, and staff by taking primary responsibility in promoting a standardized centrally managed secure endpoint computing environment and enabling successful computing interactions from any location by ensuring standards are documented, implemented, and executed in the management of end-user computing devices and research equipment. Computing devices in the Department of Pediatrics may contain sensitive protected data (e.g. HIPAA, Human Subjects, FERPA, and other) and this position ensures compliance by securing this data on the endpoints and keeping it safe from compromise.

RESPONSIBILITIES:

Endpoint Computing Device Management and Support - 30%
---Independently respond to, resolve, or re-route IT service requests to other team members or organizations.
---Provide endpoint computing device (Windows, MacOS, Linux) hardware and software support to staff and faculty including the deployment and decommissioning of computing devices and peripherals.
---Responsible for administering the IT asset management system ensuring accuracy, including modifying the database structure and fields and developing standard and ad-hoc reports.
---Independently develop and document process to migrate computing devices from the Pediatrics Active Directory domain to the UW NetID domain.
---Develop and maintain computing endpoint device and peripheral lifecycle management process including developing and maintaining standard computing configurations, evaluating new inventory and asset management systems, and ensuring secure disposal of equipment and data.
---Develop support standards and solutions for shared touchdown spaces and successfully address issues related to hybrid and remote work technologies.
---Determine best methods for installation, operation, migration and decommissioning of specialized research workstations and equipment.
---Develop and modify code (PowerShell Bash scripts) to perform configuration changes to endpoint devices

Client Systems and Server Administration - 50%
---Manage end-user devices using MS Endpoint Configuration Manager (MECM) and JAMF Pro in a distributed shared environment.
---Develop managed printer service for the department with focus on increasing network security including the creation and management of centrally managed print servers and queues.
---Manage software distribution, software updates, and operating system updates on end-user devices including creating reports and remediation strategies for devices that are out of compliance.
---Develop automated data workflow to pull data from MS Endpoint Configuration Manager (MECM) and JAMF and import into the IT asset management system.
---Manage user accounts, Active Directory client computer objects, group policies and workstation configurations in accordance with security and administrative policies. Ensuring compliance with user account lifecycle standards.
---Collaborate and develop solutions with the Department's Windows and Linux systems administrators.
---Install, configure and maintenance of small local area networks and firewall devices for research computing.
---Engage vendors and escalate issues to them when necessary.

Video Conferencing - 10%
---Determine technical and user experience requirements for collaboration spaces to ensure successful use of multiple video conferencing platforms (Zoom, WebEx and MS Teams) calls in meeting and conference spaces.
---Independently develop training and determine best platform for delivery for new Pediatrics community hub and other collaboration and video conferencing spaces.
---Evaluate scheduling solution options and deploy system for scheduling shared collaboration and video conferencing spaces.
---Manage technical aspects of the day to day operation of video conferencing spaces and report and engage the AV vendor to resolve issues when necessary.

Training and Documentation - 10%
---Analyze support trends to determine documentation and training needs.
---Develop and manage documentation library for technical guides and training materials.
---Create short training guides, videos and other resources for end-user training.
---Create and update internal IT documentation and knowledgebase articles.
---Document processes and standard operating procedures.
---Other responsibilities as determined by leadership.

MINIMUM REQUIREMENTS:
---Bachelor's degree in Computer Science, Information Management, or related field.
---2 years of experience of supporting Windows and MacOS end-user computing devices in an Active Directory environment.
---2 years of experience supporting Microsoft Office/365 products.
---2 years of experience with videoconferencing products e.g. Zoom, WebEx, MS Teams.
---1 year of experience coding with PowerShell and/or Bash scripting.
---1 year of experience with Windows Server technologies and operating systems.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Working Conditions
---Ability to travel to all Department of Pediatrics work sites when required including Sand Point, Seattle Children's Hospital and Springbrook locations.
---Work schedule is primarily day shift hours. Some occasional off-hours or weekend work may be required.
---This position is primarily on-site initially but will have some hybrid working opportunities after the initial training period.
---Must be able to regularly lift 40 pounds.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University's many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.

Keywords: Avixa, Seattle , CLIENT SYSTEMS ADMINISTRATOR, IT / Software / Systems , Seattle, Washington