BUSINESS SYSTEMS AND TECHNOLOGY ANALYST

Company: University of Washington
Location: Seattle
Posted on: March 20, 2023

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content Job Location Detail: Roosevelt Commons West; 4300 Roosevelt Way NE, 2nd floor; open to hybrid work schedule (combination in-office + remote) Posting Date: 11/08/2022 Closing Info: Open Until Filled Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. Shift: First Shift As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Compliance and Risk Services provides professional services and thought leadership in substantive and structural compliance, risk financing, risk consulting, and claim and litigation management to all University of Washington academic and administrative units.

We have an outstanding opportunity for a Business Systems and Technology Analyst.

Under the general direction of the Compliance and Risk Director, Privacy & Special Projects, the Business Systems and Technology Analyst provides analytical and specialized support for office-wide technology needs and development, and project management and support for goals, initiatives and projects identified by Compliance and Risk Services. Responsible for a administration of specific CRS systems and secondary responsibility for other CRS systems, work within cross-functional teams to understand, identify and document business needs, assess alternatives and options, and develop business cases and solution proposals that support decision making among process/project owners, and develop inclusive solutions that balance trade-offs and benefits among process partners. Document functional requirements, user interaction requirements, non-functional requirements, system capabilities, and specifications. Organize, prioritize, validate, and manage requirements. May also provide user training.

The Business Systems and Technology Analyst works with heads of CRS programs and within cross-functional teams to understand, identify, and document business and technology needs, assess alternatives and options, develop business and technology solutions and proposals, and provide needed support and assistance to help ensure the success of CRS programs and projects. This position's key responsibilities include technology and data support for CRS programs and deliverables, and assisting with project coordination, project strategy development, research and analysis tasks, ensuring high quality team deliverables and outcomes, development and maintenance of essential data systems and technology solutions, and assistance with the development of metrics and reporting.

This position will have a critical role this position plays in managing/supporting CRS systems (primary on the Claims/Event Management System currently Riskmaster) which provides a method for managing UW litigation and the tracking of expenditures and reserves for the UW captive insurance company as well as tracking events that have regulatory requirements or involve risk to the University - the future Claims/Event Management System with interface with Workday; the Equipment Insurance System, the self-insurance program run by CRS that offers low-cost coverage to University departments for owned, leased or borrowed equipment with values up to $500K (currently covers 9,695 items valued at $52.6M) this system is impacted by Finance Transformation as it internally bills other departments for premiums; secondary for the Title IX training program (Title IX is a 1972 federal civil rights law that prohibits discrimination on the basis of sex in schools, colleges, and universities. Other laws, including Title VII, the Violence Against Women Act (VAWA), and Washington State law also prohibit sex and gender discrimination) this is federally required for all students and staff; conducting hearings for the UW Hearing Officer; and assisting CRS staff with all technology-related needs to perform their jobs.

Duties & Responsibilities

Analysis, Guidance, and Consultation of CRS Business/Technology Systems

--- Direct administration, support, and maintenance of CRS business systems (primarily the Claims/Event Management System, currently Riskmaster and the Equipment Insurance System); investigate and analyze current state business processes and system landscapes and architecture; capture, evaluate, prioritize and understand business needs and translate them into business process and system requirements.
--- Consult with, guide, and direct CRS teams (Claims, UCIRO, Risk Financing, and Compliance Services) to develop better uses of the Claims/Event Management System and other CRS business systems to enhance effectiveness and efficiency; critically evaluate information gathered from multiple sources and reconcile conflicts; assess benefits and change impacts to be derived from systems improvements and quantify impact to team.
--- Manage technical components of website; actively manage software licenses and user permissions;
--- Assist CRS staff with all technology-related needs; provide ongoing technical support and assistance required to conduct hearings; and the Title IX training program.

Project Management

--- Provide support to and assist with project coordination, management, and support of CRS programs, particularly with regard to technology components and solutions;
--- Work independently to manage key components of assigned projects-includes defining tasks, managing the work, and being accountable for the deliverables of assigned components.
--- Use independent judgement to determine appropriate escalation and resolution of issues within program structure
--- Function as an integral part of departmental teams to accomplish CRS objectives, support management initiatives and process improvement projects, and participate in relevant institutional initiatives and projects while working proactively and collaboratively to identify technology solutions and resolve technology issues and concerns;
--- Provide ongoing project and technical assistance for CRS programs, activities, and initiatives;
--- Other project support and assistance as assigned.

Information and Data Analysis and Reporting

--- Assist CRS staff with complex data manipulation, analysis, and report creation using the Claims/Event Management System reporting tool as well as creating Tableau exhibits, Enterprise Data Warehouse extracts and analysis, Equipment Insurance System queries, Workday report analysis, and other reporting needs.

Other Duties

--- Provide backup for other technology support positions.

Requirements include:

--- Bachelor's degree, preferably in computer science, information technology, information systems, or a related field.
--- Five years professional experience in technology services or business systems or equivalent;
--- Ability to use a variety of financial and data analysis tools;
--- Project management experience;
--- Proficiency with MS Office applications, databases, and related automated systems;
--- Strong customer service orientation and quick response to requests;
--- Proven analytical, organizational, and problem-solving skills and an eye for detail;
--- Demonstrated ability to communicate effectively;
--- Demonstrated ability to work both independently and collaboratively, and to establish positive working relationships;
--- Demonstrated ability to prioritize and organize work as needed, effectively manage competing priorities, and accurately complete highly detailed and time sensitive work;
--- Excellent oral and written communication skills;
--- Ability to exercise sound judgment in making decisions;
--- Self-motivated and focused with a positive attitude;
--- Demonstrated ability to collaborate and work well with people throughout all levels of an organization.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

--- Experience in higher education, government or the public sector supporting technology and project needs;
--- Appropriate certifications from relevant professional organizations and societies;
--- Claim management and reporting systems administration;
--- Business Intelligence or similar data mining, process analysis, performance benchmarking, and descriptive analytics;
--- Basic level of knowledge of SQL and mySQL scripting;
--- Web development experience using Wordpress or another content management system.

Working Environment:

--- Option for hybrid telework arrangement, subject to approval.



As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.


Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .COVID-19 VACCINATION REQUIREMENTEmployees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: University of Washington, Seattle , BUSINESS SYSTEMS AND TECHNOLOGY ANALYST, IT / Software / Systems , Seattle, Washington