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Field Service Engineer - Seattle, WA

Location: Seattle
Posted on: May 26, 2023

Job Description:

Sartorius is seeking a motivated Field Service Engineer for our BioAnalytics division based remotely in Seattle, WA. In this role you will be supporting complex cell analysis equipment in our current portfolio while partnering with our customers to build and maintain world class customer satisfaction, customer retention and drive success. You will be responsible for installation, repair, and preventative maintenance while maintaining communication, scheduling, inventory, and administrative compliance.

What you will accomplish together with us:

  • Provide exceptional customer care
  • Build positive relationships with customers
  • Provide technical support to customers
  • Tie workflow to schedule to minimize unnecessary travel
  • Travel to customers by ground, train and air transportation as needed
  • Provide training to customers on the basic use and operation of Bio Analytics instruments
  • Perform field service, calibration, and installation of complex mechanical systems
  • Perform preventative maintenance and field sterilizations
  • Perform software updates / upgrades
  • Assist with resolving IT issues related to Bio Analytics system installations
  • Follow all company's procedures and protocols
  • Assist in drafting documentation of process and procedure as required
  • Keep accurate record via written and paper form
  • Produce timely, accurate and detailed service reports
  • Keep accurate count of parts assigned to engineer
  • Prepare customer facing estimates of repairs
  • Pass along identified leads to the sales manager
  • Travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA and additional facilities and site for training and conferences as needed
  • Lift items that weigh up to 35 Kg What will convince us
    • BS in mechanical engineering, biomechanical engineering, biomedical engineering
    • AS or certifications in engineering or military training and 5+ years proven field service experience
    • Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
    • Strong aptitude for hands-on engineering testing and experimentation in a lab/shop environment
    • Experience working with ISO requirements and other relevant guidelines and regulations
    • Ability to work flexible shifts and to adapt to changing work schedules
    • Familiarity with mobile tools and applications
    • Excellent driving record
    • Honesty, integrity, reliability, and a positive attitude
    • As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.
    • Identification with our core values: Sustainability, Openness, Enjoyment What we offer

      Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
      • Opportunity for international career development:
        a global network offering seminars and training sessions, expert and manager career paths
      • Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
      • Work-life balance: Working from home at many sites
      • Intelligent working environment: working in smart buildings with the latest technology and equipment
      • Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
      • We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).

        All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

        Please view equal employment opportunity posters provided by OFCCP here.

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        We look forward to receiving your application.

        Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

        All employment decisions are based on valid job-related requirements.

        If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at

        We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

        Further insights into our world of work can be found on

Keywords: SARTORIUS AG, Seattle , Field Service Engineer - Seattle, WA, IT / Software / Systems , Seattle, Washington

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