LEAD, SERVICENOW DEVELOPER
Company: University of Washington
Location: Seattle
Posted on: May 27, 2023
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Job Description:
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accessing our web pages, please call 206-543-2544 or email UWHires
and we will be happy to assist you. jump to content Job Location
Detail: Primary work location may be fully remote within the US or
at the Safeco Plaza Building on the corner of 4th and Madison in
downtown Seattle Posting Date: 03/13/2023 Closing Info: Open Until
Filled Other Compensation: Shift: First Shift Benefits: As an
employee you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here.
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the
highest quality work with integrity and compassion and to create a
respectful, welcoming environment where every patient, family,
student and colleague is valued and honored.
UW Medicine's IT Services department has an outstanding opportunity
for a Lead, ServiceNow Developer!
UW Medicine's Information Technology Services (ITS) department is a
shared services organization that supports all of UW Medicine. UW
Medicine is comprised of Harborview Medical Center (HMC), UW
Medical Center-Montlake (UWMC-Montlake), UW Medical
Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW
Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of
Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW
Medicine shares in the ownership and governance of Children's
University Medical Group and Seattle Cancer Care Alliance (a
partnership between UW Medicine, Fred Hutchinson Cancer Research
and Seattle Children's). ITS is responsible for the ongoing support
and maintenance of the infrastructure and applications which
support all of these institutions, along with the implementation of
new services and applications that are used to support and further
the UW Medicine mission.
In collaboration with UW Medicine IT Services ('ITS') and under the
general guidance of the Assistant Director of Service Management,
the primary focuses of the Lead Service Now Developer position
are:
--- supporting the direction and priorities of the Manager by
coordinating and overseeing the operational activities and system
maintenance, and ensuring standard services are meeting appropriate
targets;
--- leading the design of the ServiceNow platform to effectively
meet the needs UW Medicine;
--- establishing and maintaining technical oversight of ServiceNow
to promote an optimal and sustainable platform for UW Medicine;
--- prioritizing and distributing the workload throughout the team,
managing the day-to-day workflow, and reporting to the manager the
status of work assignments;
--- providing a point of escalation for operational and other
service issues;
--- identifying and proposing service management improvements;
--- providing advice, coaching and mentorship to team on work
techniques, best practices, and operational expertise; and
--- serving as the manager's delegate to represent the team to
customers, project managers, technical leadership and
organizational management.
RESPONSIBILITIES
Leading Team Operational Activities - ServiceNow Design,
Development & Platform Solutioning (70%)
--- Oversee the operational activities of the team.
--- Develop and maintain strong team processes and capabilities
through the enhancement, deployment, and maintenance of methods,
metrics, tools, training, education, and communication.
--- Lead ServiceNow platform development, configuration and
design-level details that align to implementation best practices.
Lead advanced analysis, architectural design and development for
all ServiceNow platform instances.
--- Leverage ServiceNow to ensure appropriate development of
workflows, configurations, customizations, and applications.
--- Lead the architectural defining and design of technical
solutions aligned with presented problem areas for UWM and
ServiceNow best practices.
Mentoring (15%)
--- Mentor team members in technical and departmental knowledge,
practices, processes, and procedures.
--- Guide customers and other staff in best practices, technical
trends, and valuable resources.
--- Provide feedback to Manager on team members, customers, and
other staff to support the development of training and
education.
--- Lead and mentor team members in troubleshooting or
problem-solving exercises.
--- Collaborate with Manager on and occasionally lead staff
professional development activities.
ITIL Process Coordination - Configuration, Reporting, Change,
Problem, SR, & Incident Management (10%)
--- Work closely with ITIL process owners and stakeholders to
ensure ServiceNow is configured to meet their requirements and
facilitate technical meetings as needed for enhancements and
incidents.
--- Assist with CMDB optimization.
--- Assess agreed upon KPI's using a continual improvement
lens.
Other (5%)
--- Contribute to professional development of the ITSM team and its
environment through the education/training of other team members
and process/communication improvement initiatives.
--- Work with ITSM Assistant Director to set professional goals for
career development.
--- Act as back-up for other team members and functions, as
needed.
REQUIREMENTS
--- Bachelor's Degree in Computer Science, Engineering, Software
Development, Information Technology, or related field or equivalent
combination of education/experience.
5+ years' experience in software development with a demonstrated
progression in responsibilities, including:
--- 1+ year(s) of formal mentorship for technology
professionals.
--- 5+ years' experience with ServiceNow Platform.
--- ServiceNow Certifications for System Administrator and
Certified Implementation Specialist (or commitment to attain these
certifications within six months of hire date).
--- Possess ITIL Foundation certification; if not currently
certified, this certification must be achieved within six months of
start date.
--- Advanced understanding of ServiceNow platform and
implementation experience with at least 2 of the following
ServiceNow application suites: CSM, FSM, ITSM, ITOM, HRSD, GRC/IRM
and/or SecOps.
--- Advanced understanding of ServiceNow core application UI and
workflow configuration, report development, integration components
(e.g. LDAP, SSO, etc.) as they pertain to Customer Service
implementation requirements.
--- Experience leading at least three full lifecycle ServiceNow
implementations.
--- Advanced experience with scripting in the ServiceNow platform
using JSt: Business Rules, Client Scripts, UI Actions, UI Pages,
Angular JS, Jelly, etc.
--- Advanced experience with web technologies (XML, HTML,
JavaScript, Web Services, etc.)
--- Advanced understanding of implementation methodologies/SDLC
(ex. Agile Scrum, Waterfall)
DESIRED
--- Previous experience in and knowledge of academic healthcare
systems and/or operational environments.
--- ServiceNow development experience, including scripting, tool
configuration, design work, technical configuration, testing and
deployment.
--- Advanced degree (e.g., Master's, PhD, etc.).
--- Experience working with or developing the following: JavaScript
(specifically ES5/RHINO), PHP, C, Java, Perl, HTML or HTML 5,
AngularJS, BootStrap, CSS/SCSS, and/ or jQuery.
--- ITIL Foundations or Intermediate certifications.
--- Scrum Master certification or experience.
--- Project Management experience and/or PMP and/or equivalent
certification.
--- Lean Six Sigma experience / Green Belt.
--- Experience utilizing Agile methodology.
--- Experience in development of web microservices including REST
and/or SOAP.
CONDITIONS OF EMPLOYMENT
Keywords: University of Washington, Seattle , LEAD, SERVICENOW DEVELOPER, IT / Software / Systems , Seattle, Washington
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