Microsoft 365 Operations Analyst I

Company: ClearCompany Talent Management Software
Location: Seattle
Posted on: September 21, 2023

Job Description:

Microsoft 365 Operations Analyst I - Careers at Allen Institute Back To Openings Microsoft 365 Operations Analyst I Department: Admin IT Start Your Application Microsoft 365 Operations Analyst I - Administration The mission of the Allen Institute is to unlock the complexities of bioscience and advance our knowledge to improve human health. Using an open science, multi-scale, team-oriented approach, the Allen Institute focuses on accelerating foundational research, developing standards and models, and cultivating new ideas to make a broad, transformational impact on science. The Allen Institute administration team's mission is to support and structure the scientific divisions. Coinciding with the team science approach, administration helps facilitate team learning and the overall mission of the institute. We're seeking a Microsoft 365 Operations Analyst that will be responsible for providing essential support in resolving incidents, answering queries, and handling requests related to the Microsoft 365 platform. Your expertise will be crucial in ensuring seamless user experiences, efficient problem resolution, and a high level of productivity across our organization. You will play a pivotal role in maintaining the productivity and collaboration tools that our researchers and staff rely on daily. The Allen Institute believes that team science significantly benefits from the participation of diverse voices, experiences, and backgrounds. High-quality science can only be produced when it includes different perspectives. We are committed to increasing diversity across every team and encourage people from all backgrounds to apply for this role. Essential Functions

• Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Microsoft Office, Exchange Online, SharePoint, Teams, and OneDrive
• Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on employees
• Provide first-level support and guidance to end users encountering technical difficulties or seeking assistance with Microsoft 365 tools
• Offer clear explanations and step-by-step instructions to help employees optimize their experience and utilize the platform effectively
• Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency
• Collaborate with other IT teams, including infrastructure, security, and application support, to address complex incidents and contribute to the continuous improvement of the organization's technology environment
• Monitor the Microsoft 365 platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. Required Education and Experience
  • Bachelor's degree or equivalent combination of degree and experience required
  • Minimum of 1 years supporting IT operations
  • Minimum of 1 year of supporting the Microsoft 365 applications and platforms
  • Familiarity with Windows and Mac platforms
  • Strong understanding of Microsoft 365 suite components, including Office, Exchange Online, SharePoint, Teams, and OneDrive
  • Proficient in diagnosing and troubleshooting Microsoft 365 issues, both independently and collaboratively Preferred Education and Experience
    • 3 years of experience supporting IT Operations
    • 3 years of experience supporting Microsoft 365 applications and platforms
    • Knowledge and experience with the M365 security tools such as Defender and Sentinel
    • Microsoft 365 certifications, such as Microsoft 365 Certified Fundamentals or Microsoft 365 Certified Modern Desktop Administrator Associate
    • Experience working on large-scale projects
    • Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively
    • A customer-centric approach and a passion for providing exceptional end-user support
    • Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment
    • Strong attention to detail and commitment to maintaining accurate documentation Physical Demands
      • Fine motor movements in fingers/hands to operate computers and other office equipment Position Type/Expected Hours of Work
        • This is an essential job and expected to report for work regardless of weather and/or other conditions
        • Occasional evening and weekend hours required Annualized Salary Range
          • $57,219 - $80,107* * Final salary depends on the required education for the role, experience, level of skills relevant to the role, and work location, where applicable. Benefits Employees (and their families) are eligible to enroll in benefits per eligibility rules outline in the Allen Institute's Benefits Guide. These benefits include medical, dental, vision, and basic life insurance. Employees are also eligible to enroll in the Allen Institute's 401k plan. Paid time off is also available as outlined in the Allen Institutes Benefits Guide. Details on the Allen Institute's benefits offering are located at the following link to the Benefits Guide: https://alleninstitute.org/careers/benefits . It is the policy of the Allen Institute to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Allen Institute will provide reasonable accommodations for qualified individuals with disabilities Start Your Application
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Keywords: ClearCompany Talent Management Software, Seattle , Microsoft 365 Operations Analyst I, IT / Software / Systems , Seattle, Washington