Delivery Manager - IT Sustainability

Company: Costco
Location: Issaquah
Posted on: November 20, 2023

Job Description:

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes "World's Best Employers".

This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Delivery Managers serve as the Chief Scrum Master across all delivery teams within a product. They are responsible for the overall solution delivery and support of large-scale programs with complex integrations. Delivery Managers are responsible for managing the communication across program stakeholders, defining mitigation strategies to remediate risks & issues, and assisting teams to ensure that the value being delivered aligns to the product vision defined by product managers.

Costco has published a Sustainability Commitment & Climate Action Plan to reduce carbon emissions and greenhouse gasses. We believe our company has a responsibility to embrace the work to build a more resilient, sustainable and equitable world and we will do our part to contribute to the quality of life for those directly or indirectly impacted by our global value chain. In support of this effort, the sustainability team is dedicated to identifying, implementing and maintaining IT systems in accordance with our Sustainable Development Goals (SDGs). This Delivery Manager will also be responsible for working with the Sustainability business teams to understand their goals in order to drive IT initiatives to support the overall sustainability vision/program.

This role is a modern hybrid of Delivery Manager, Scrum Master, and Release Manager. The Delivery Manager works closely with the Product Owner and Analysts to plan the backlog/scope of work for the engineering team and works closely with the engineers to get questions answered and requirements updated. As a Delivery Manager you will be expected to provide direction, execute project work-streams and follow-up to ensure projects are delivered within scope, schedule, and within budget.

If you want to be a part of one of the worldwide BEST companies "to work for", simply apply and let your career be reimagined.

ROLE

--- Works with product owners to plan release schedules from the technology perspective (i.e. coordinate teams for delivery against release schedule).

--- Works with stakeholders to create a high-level preliminary release and project delivery plans for product features.

--- Ensures effective communication, collaboration, and team engagement in initiatives that cut across portfolios and products.

--- Adheres to technology standards while developing systems.

--- Revises standards in response to change.

--- Understands Resource Management and the value of the resource management; and may practice one or more behaviors associated with the skill.

--- Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products.

--- Supports problem resolution; resolves issues; and acts on feedback and usage of in-life products.

--- Provides input to the requirements base-line.

--- Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy.

--- Works with the project team to define, document project scope, and plan release schedules from the technology perspective (i.e. coordinate teams for delivery against release schedule).

--- Helps with the allocation of resources and provides teams with the necessary support to remediate impediments and reported issues.

--- Supports product teams and analysts with the delivery of new features and capabilities while empowering them and allowing them to be self-organized.

--- Creates and maintains project plans and schedules, and ensures the project requirements are well defined to meet the project's objectives according to the set schedule.

--- Manages budgets, SOWs, and tasks to support project governance requirements.

--- Develops project budgets and tracks actual costs and variance to approved budget while managing issues, risks, and changes to project scope, schedule, and budget.

--- Monitors delivery team metrics to evaluate progress against delivery milestones (e.g., release burnups).

--- Aggregates individual delivery pod status into portfolio-level risks, assumptions and interdependencies.

--- Creates weekly reports highlighting the health of the overall delivery status to program leadership and various stakeholders.

--- Coordinates the resolution of internal and external dependencies across value streams and shared services.

--- Drives tactical day-to-day delivery process, including removing impediments that negatively impact productivity or block the team's process.

--- Works with Product Owners, Business Analysts, Scrum Masters, Engineers, Quality Analysts and UX Designers to plan release schedules across products.

--- Establishes and organizes application development plans that align with business and IT goals and strategies.

--- Develops, executes, and composes clear and effective communications, training, and post-delivery support plans.

--- Confirms team meets security and governance requirements, as well as understands engineering delivery processes and change management.

--- Provides technical leadership and contributions to improve delivery of new programs.

--- Determines and drives engineering best practices across all of Costco IT.

--- Identifies, tracks, and resolves technical issues impacting multiple simultaneous projects.

--- Presents well-reasoned and data-driven solution proposals in both verbal and written form to gain support, prioritizes recommendations on roadmaps, and delivers results.

--- Finalizes project through identification and summarization of lessons learned and creation of the project closedown report.

--- Ensures all project artifacts and deliverables are documented, approved, and stored for re-usability, support, and audit purposes in designated project tools.

--- Mentors team members in project management artifacts, processes, tools, and techniques.

--- Maintains and fosters a sense of urgency within the team and the organization.

--- Sets clear expectations for self and others and takes appropriate actions to ensure obligations are met.

REQUIRED

--- Minimum of 3 years' experience of Delivery Management or Project Manager experience in a related industry.

--- Demonstrated leadership in simultaneously managing multiple large, complex projects that span cross-functional teams, establishing sustainable processes while delivering on time, on budget, with requirements met.

--- Experience designing and implementing Waterfall, or Agile or DevOps processes in the SAFE or other methodologies.

--- Past experience leading development teams in Agile and Waterfall.

--- Proven track record for successful delivery of projects and working cross-functionally with business and IT.

--- Ability to create and manage detailed project plans, schedules, and report critical paths.

--- Experience creating long and short-term plans, including setting targets for milestones and driving team deadlines and goals.

--- Experience conceptualizing complex interrelated applications and system platforms.

--- Proven ability to develop business relationships and work successfully with people at all levels of management.

--- Ability to communicate systems to non-technical team members and business partners.

--- Strong communication skills, both oral and written, including presentation skills to executive level business stakeholders.

--- Proven ability to manage program/project level budgeting and provide financial tracking for large scale projects.

--- Demonstrated ability to motivate project teams in the completion of projects.

--- Extremely responsive with a strong sense of urgency.

--- Able to support off-hours work as required, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.
Recommended

--- PMP, Scaled Agile, Scrum Master or equivalent experience.

--- Demonstrated technical and/or data related acumen, as a delivery manager.

--- Working knowledge of Service Now (CARTS ) Portfolio and Program Management module and/or similar tools such as Smartsheets, MS Project, Ariba, Azure DevOps, Google Suite (e.g., Spreadsheets, Doc, Presentation, etc.).

--- Effective communication with all levels of management and with technical teams/vendors.

--- Experience working with domestic and international teams and managing large scale projects.

--- Experience developing strategies with cross-functional teams across a wide variety of disciplines.

--- Experience leading efforts to comply with local and international sustainability compliance rules, regulations and laws.

--- Knowledge of Data Management and Sustainability systems.

--- Ability to manage multiple complex projects concurrently.

--- Proven self-starter with the ability to work under limited supervision.

--- Strong organizational and negotiation skills with attention to detail and quality.

--- High level understanding of sustainability compliance and regulatory landscape.

Required Documents

--- Cover Letter

--- Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Ranges:

Level 2 - $105,000 - $135,000

Level 3 - $125,000 - $155,000

Level 4 - $145,000 - $200,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

Keywords: Costco, Seattle , Delivery Manager - IT Sustainability, IT / Software / Systems , Issaquah, Washington