Delivery Manager - IT Sustainability
Posted on: November 20, 2023
Costco IT is responsible for the technical future of Costco
Wholesale, the third largest retailer in the world with wholesale
operations in fourteen countries. Despite our size and explosive
international expansion, we continue to provide a family, employee
centric atmosphere in which our employees thrive and succeed. As
proof, Costco ranks seventh in Forbes "World's Best Employers".
This is an environment unlike anything in the high-tech world and
the secret of Costco's success is its culture. The value Costco
puts on its employees is well documented in articles from a variety
of publishers including Bloomberg and Forbes. Our employees and our
members come FIRST. Costco is well known for its generosity and
community service and has won many awards for its philanthropy. The
company joins with its employees to take an active role in
volunteering by sponsoring many opportunities to help others.
Come join the Costco Wholesale IT family. Costco IT is a dynamic,
fast-paced environment, working through exciting transformation
efforts. We are building the next generation retail environment
where you will be surrounded by dedicated and highly professional
Delivery Managers serve as the Chief Scrum Master across all
delivery teams within a product. They are responsible for the
overall solution delivery and support of large-scale programs with
complex integrations. Delivery Managers are responsible for
managing the communication across program stakeholders, defining
mitigation strategies to remediate risks & issues, and assisting
teams to ensure that the value being delivered aligns to the
product vision defined by product managers.
Costco has published a Sustainability Commitment & Climate Action
Plan to reduce carbon emissions and greenhouse gasses. We believe
our company has a responsibility to embrace the work to build a
more resilient, sustainable and equitable world and we will do our
part to contribute to the quality of life for those directly or
indirectly impacted by our global value chain. In support of this
effort, the sustainability team is dedicated to identifying,
implementing and maintaining IT systems in accordance with our
Sustainable Development Goals (SDGs). This Delivery Manager will
also be responsible for working with the Sustainability business
teams to understand their goals in order to drive IT initiatives to
support the overall sustainability vision/program.
This role is a modern hybrid of Delivery Manager, Scrum Master, and
Release Manager. The Delivery Manager works closely with the
Product Owner and Analysts to plan the backlog/scope of work for
the engineering team and works closely with the engineers to get
questions answered and requirements updated. As a Delivery Manager
you will be expected to provide direction, execute project
work-streams and follow-up to ensure projects are delivered within
scope, schedule, and within budget.
If you want to be a part of one of the worldwide BEST companies "to
work for", simply apply and let your career be reimagined.
--- Works with product owners to plan release schedules from the
technology perspective (i.e. coordinate teams for delivery against
--- Works with stakeholders to create a high-level preliminary
release and project delivery plans for product features.
--- Ensures effective communication, collaboration, and team
engagement in initiatives that cut across portfolios and
--- Adheres to technology standards while developing systems.
--- Revises standards in response to change.
--- Understands Resource Management and the value of the resource
management; and may practice one or more behaviors associated with
--- Applies standard techniques and tools to carry out analysis and
performance monitoring activities for specified products.
--- Supports problem resolution; resolves issues; and acts on
feedback and usage of in-life products.
--- Provides input to the requirements base-line.
--- Investigates, manages, and applies authorized requests for
changes to base-lined requirements, in line with change management
--- Works with the project team to define, document project scope,
and plan release schedules from the technology perspective (i.e.
coordinate teams for delivery against release schedule).
--- Helps with the allocation of resources and provides teams with
the necessary support to remediate impediments and reported
--- Supports product teams and analysts with the delivery of new
features and capabilities while empowering them and allowing them
to be self-organized.
--- Creates and maintains project plans and schedules, and ensures
the project requirements are well defined to meet the project's
objectives according to the set schedule.
--- Manages budgets, SOWs, and tasks to support project governance
--- Develops project budgets and tracks actual costs and variance
to approved budget while managing issues, risks, and changes to
project scope, schedule, and budget.
--- Monitors delivery team metrics to evaluate progress against
delivery milestones (e.g., release burnups).
--- Aggregates individual delivery pod status into portfolio-level
risks, assumptions and interdependencies.
--- Creates weekly reports highlighting the health of the overall
delivery status to program leadership and various stakeholders.
--- Coordinates the resolution of internal and external
dependencies across value streams and shared services.
--- Drives tactical day-to-day delivery process, including removing
impediments that negatively impact productivity or block the team's
--- Works with Product Owners, Business Analysts, Scrum Masters,
Engineers, Quality Analysts and UX Designers to plan release
schedules across products.
--- Establishes and organizes application development plans that
align with business and IT goals and strategies.
--- Develops, executes, and composes clear and effective
communications, training, and post-delivery support plans.
--- Confirms team meets security and governance requirements, as
well as understands engineering delivery processes and change
--- Provides technical leadership and contributions to improve
delivery of new programs.
--- Determines and drives engineering best practices across all of
--- Identifies, tracks, and resolves technical issues impacting
multiple simultaneous projects.
--- Presents well-reasoned and data-driven solution proposals in
both verbal and written form to gain support, prioritizes
recommendations on roadmaps, and delivers results.
--- Finalizes project through identification and summarization of
lessons learned and creation of the project closedown report.
--- Ensures all project artifacts and deliverables are documented,
approved, and stored for re-usability, support, and audit purposes
in designated project tools.
--- Mentors team members in project management artifacts,
processes, tools, and techniques.
--- Maintains and fosters a sense of urgency within the team and
--- Sets clear expectations for self and others and takes
appropriate actions to ensure obligations are met.
--- Minimum of 3 years' experience of Delivery Management or
Project Manager experience in a related industry.
--- Demonstrated leadership in simultaneously managing multiple
large, complex projects that span cross-functional teams,
establishing sustainable processes while delivering on time, on
budget, with requirements met.
--- Experience designing and implementing Waterfall, or Agile or
DevOps processes in the SAFE or other methodologies.
--- Past experience leading development teams in Agile and
--- Proven track record for successful delivery of projects and
working cross-functionally with business and IT.
--- Ability to create and manage detailed project plans, schedules,
and report critical paths.
--- Experience creating long and short-term plans, including
setting targets for milestones and driving team deadlines and
--- Experience conceptualizing complex interrelated applications
and system platforms.
--- Proven ability to develop business relationships and work
successfully with people at all levels of management.
--- Ability to communicate systems to non-technical team members
and business partners.
--- Strong communication skills, both oral and written, including
presentation skills to executive level business stakeholders.
--- Proven ability to manage program/project level budgeting and
provide financial tracking for large scale projects.
--- Demonstrated ability to motivate project teams in the
completion of projects.
--- Extremely responsive with a strong sense of urgency.
--- Able to support off-hours work as required, including weekends,
holidays, and 24/7 on call responsibilities on a rotational
--- PMP, Scaled Agile, Scrum Master or equivalent experience.
--- Demonstrated technical and/or data related acumen, as a
--- Working knowledge of Service Now (CARTS ) Portfolio and Program
Management module and/or similar tools such as Smartsheets, MS
Project, Ariba, Azure DevOps, Google Suite (e.g., Spreadsheets,
Doc, Presentation, etc.).
--- Effective communication with all levels of management and with
--- Experience working with domestic and international teams and
managing large scale projects.
--- Experience developing strategies with cross-functional teams
across a wide variety of disciplines.
--- Experience leading efforts to comply with local and
international sustainability compliance rules, regulations and
--- Knowledge of Data Management and Sustainability systems.
--- Ability to manage multiple complex projects concurrently.
--- Proven self-starter with the ability to work under limited
--- Strong organizational and negotiation skills with attention to
detail and quality.
--- High level understanding of sustainability compliance and
--- Cover Letter
California applicants, please click here to review the Costco
Applicant Privacy Notice.
Level 2 - $105,000 - $135,000
Level 3 - $125,000 - $155,000
Level 4 - $145,000 - $200,000
We offer a comprehensive package of benefits including paid time
off, health benefits - medical/dental/vision/hearing
aid/pharmacy/behavioral health/employee assistance, health care
reimbursement account, dependent care assistance plan, short-term
disability and long-term disability insurance, AD&D insurance,
life insurance, 401(k), stock purchase plan to eligible
Costco is committed to a diverse and inclusive workplace. Costco is
an equal opportunity employer. Qualified applicants will receive
consideration for employment without regard of race, national
origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or any other legally protected
status. If you need assistance and/or a reasonable accommodation
due to a disability during the application or the recruiting
process, please send a request to IT-Recruiting@costco.com
If hired, you will be required to provide proof of authorization to
work in the United States. Applicants and employees for this
position will not be sponsored for work authorization, including,
but not limited to H1-B visas.
Keywords: Costco, Seattle , Delivery Manager - IT Sustainability, IT / Software / Systems , Issaquah, Washington
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