Customer Delivery Engineering Technical Leader (1415030)
Posted on: February 12, 2024
WHAT YOU'LL DO
In this customer-facing role, you will provide hands-on engineering
support that enables business outcomes to increase the value of IT
relevance to our customers and partners.
WHO YOU'LL WORK WITH?
The Consulting Engineer will build close relationships with
customers, CX counterparts, architects, & business units to achieve
customer goals and internal Cisco alignment.
The role will report to and work with the CX Americas Service
Provider Architecture Team Group Leader.
Work with CX Americas SP Theater Customer Delivery teams : Make
connections and drive actions from multiple Cisco teams including
the Business Unit, Engineering, CX Product Management, CX Project
Management, CX Centers Delivery teams, and CX Region Customer
Contribute to product and offer improvement by providing lifecycle
feedback to CX Product Management and BE/BU.
Collaborate with Account teams, Customer Support, Partners to
improve customer experience, address product or engagement
concerns, ongoing strategy and help drive incremental business
growth while focusing on our Customer Experience obsession.
WHO YOU ARE?
- Customer Obsessed: Proactively understands customer needs and
aligns Cisco teams and resource expertise from cross-functional
teams to drive alignment on decisions that enhance customer
- Technical Solution Foundation: Ability to understand and
connect customer use cases/plans with Cisco solutions and how Cisco
solutions can be effectively driven and applied in a customer's
environment. Foundational technical solution knowledge, solution
alignment, and industry best practices.
- Cross-Team Collaborator & Influencer-work across internal and
external teams of all levels to proactively inspire technical
implementation decisions and work towards common goal. Ability to
operate and interact in a remote / virtual and face-to-face
- Results Oriented: Interest in and proven execution ability with
relevant technology delivery execution, customer outcomes and
- First Responder: Skilled at issue management, solution driven
ownership and managing customer expectations and escalations as
well as team or employee critical needs and issues; Ability to work
in a dynamic environment; make timely, logical, and appropriate
- Effective Communicator: Delivers complex information in a
confident and convincing manner, appropriate to a diverse audience
that produces clarity and impact.
Desired experience, knowledge and Skills;
- BS (MS preferred) in a business OR technical discipline.
- 8+ years' experience working with Network Engineering
- Advanced Network design skills, with strong knowledge of
Routing Networking Products, primarily Cisco IOS XR based.
- Demonstrated experience leading IP infrastructure-related
- Experience supporting multiple complex projects
- Expert level internetworking troubleshooting in a large-scale
Routing and Optical network environment.
- Knowledge and experience with the following areas: Cisco
Routing & Optical Platforms, Datacenter Platforms, IP Routing,
Internetworking, MPLS, LAN Switching.
- Strong knowledge in software and features, examples include:
MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, carrier
Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing.
- In-depth knowledge of network management, network availability
& capacity planning.
- Experience with Scripting, Python, and/or Linux is a plus.
- Strong technical account management skills.
- Proven experience in Professional/Consulting Services or
- Ability to Identify and share opportunities, winning use cases,
and relevant strategies to our CX teams and Sales team.
- Ability to guide and mentor junior-level engineers.
Good to have;
- Preferred active Cisco Certified Internet Expert (CCIE)
(written and lab).
- Experience leading Optical infrastructure-related projects or
Optical Networking, Optical Amplifiers, Optical Line Terminals.
#WeAreCisco. We are all unique, but collectively we bring our
talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with
patients and each other; schools, colleges, and universities to
teach in even the most challenging of times. We're helping
businesses of all shapes and sizes to connect with their employees
and customers in new ways, providing people with access to the
digital skills they need and connecting the most remote parts of
the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's
backs, we recognize our accomplishments, and we grow together. We
celebrate and support one another - from big and small things in
life to big career moments. And giving back is in our DNA (we get
10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Seattle , Customer Delivery Engineering Technical Leader (1415030), IT / Software / Systems , Seattle, Washington
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