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Customer Delivery Engineering Technical Leader (1415030)

Company: Cisco
Location: Seattle
Posted on: February 12, 2024

Job Description:


In this customer-facing role, you will provide hands-on engineering support that enables business outcomes to increase the value of IT relevance to our customers and partners.


The Consulting Engineer will build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment.

The role will report to and work with the CX Americas Service Provider Architecture Team Group Leader.

Work with CX Americas SP Theater Customer Delivery teams : Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams.

Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and BE/BU.

Collaborate with Account teams, Customer Support, Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while focusing on our Customer Experience obsession.


  • Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value.
  • Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively driven and applied in a customer's environment. Foundational technical solution knowledge, solution alignment, and industry best practices.
  • Cross-Team Collaborator & Influencer-work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment.
  • Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development.
  • First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical, and appropriate decisions.
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
    Desired experience, knowledge and Skills;
    • BS (MS preferred) in a business OR technical discipline.
    • 8+ years' experience working with Network Engineering solutions.
    • Advanced Network design skills, with strong knowledge of Routing Networking Products, primarily Cisco IOS XR based.
    • Demonstrated experience leading IP infrastructure-related projects.
    • Experience supporting multiple complex projects simultaneously.
    • Expert level internetworking troubleshooting in a large-scale Routing and Optical network environment.
    • Knowledge and experience with the following areas: Cisco Routing & Optical Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching.
    • Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing.
    • In-depth knowledge of network management, network availability & capacity planning.
    • Experience with Scripting, Python, and/or Linux is a plus.
    • Strong technical account management skills.
    • Proven experience in Professional/Consulting Services or high-level support.
    • Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales team.
    • Ability to guide and mentor junior-level engineers.
      Good to have;

      • Preferred active Cisco Certified Internet Expert (CCIE) (written and lab).
      • Experience leading Optical infrastructure-related projects or Optical Networking, Optical Amplifiers, Optical Line Terminals.

        WHY CISCO?

        #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

        Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

        We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

        We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

        So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco


        Message to applicants applying to work in the U.S. and/or Canada:

        When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

        U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

        Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Seattle , Customer Delivery Engineering Technical Leader (1415030), IT / Software / Systems , Seattle, Washington

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