Senior Technical Leader - Natural Language Processing ( NLP - AI/ML )
Posted on: February 12, 2024
Who We Are
Collaboration AI is the team responsible for building ML-based
intelligent experiences within Cisco's Webex portfolio of
enterprise collaboration and customer engagement platforms. The
team is made up of four AI acquisitions and includes technology
such as audio quality enhancement from BabbleLabs, natural language
processing (NLP) and computer vision (CV) from MindMeld, automatic
speech recognition (ASR) from Voicea, employee network graphs and
personal profiles from Accompany, and much more.
Who You'll Work With
You'll join a small, high-caliber team of machine learning
specialists, large scale systems experts, NLP, ASR and computer
vision experts, product gurus, customer advocates, and world-class
designers who are passionate about the future brought by AI. We
move fast, continuously improve, and deliver high-impact results.
We're not only aiming to build AI applications; we strive to build
the best applications of AI the world has ever seen.
We have a team of world-class product managers, designers, and
engineers who are exceptionally hard-working and all low. Many of
our engineers have founded their own startups prior to forming
Collaboration AI, and they bring a wide and diverse set of industry
experience and expertise with them. We draw on this well of
experiences every day as we collaborate on our own product, tech
stack, and go to market strategy. We have a strong "eat our own
dogfood" culture. We live and breathe Webex every day because we
use the platform every day. We're highly collaborative, committed
to building great things, and consider it a privilege to learn from
each other every day.
What You'll Do
As a senior technical leader on our machine learning team, you'll
be responsible for end-to-end research, prototyping, development
and deployment of ML-based cloud services that power intelligent
features in products like the Webex Suite, the Webex Contact Center
and others. While you will have an opportunity to contribute to ML
efforts across several application domains, this role is
particularly focused on accelerating the development and deployment
of natural language processing (NLP) models. As a senior member of
the team, you will be expected to lead large cross-team efforts,
lead the overall architecture design of our AI systems, and provide
technical supervision and mentorship to other ML engineers on the
- Lead the design and development of ML models for NLP tasks,
such as text classification, summarization, question answering,
information extraction and sentiment analysis.
- Collaborate with multi-functional teams, including software
engineers, linguists, data scientists, and product managers to
develop and ship machine learning models.
- Stay up-to-date with the latest advancements in NLP and machine
learning and apply them to our work.
- Find opportunities to file patents or publish at leading
conferences in AI.
- Provide technical mentorship to interns and junior
Who You Are
- Masters or higher in Computer Science, Mathematics, or related
area of study.
- At least 7 years of work experience in machine learning, NLP,
or related field.
- A minimum of 3 years of experience programming in Python
- At least 3 years' experience working with machine learning
libraries such as PyTorch, TensorFlow and scikit-learn.
- Demonstrated experience designing and shipping NLP models in
real world production systems.
- Demonstrated success and experience in providing technical
leadership and mentorship in NLP/ML.
- Practical experience in NLP tasks, including text
classification, entity recognition, question answering and
- Hands on experience with deep learning architectures such as
Transformers, LSTMs, etc. and transformer-based language models
like BERT, GPT and other LLMs.
- Ability to write clean, efficient, and well-documented
- Good communication skills and ability to work effectively in a
#WeAreCisco. We are all unique, but collectively we bring our
talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service connect with
patients and each other; schools, colleges, and universities to
teach in even the most demanding times. We are helping businesses
of all shapes and sizes to connect with their employees and
customers in new ways, providing people with access to the digital
skills they need and connecting the most remote parts of the world
- whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's
backs, we recognize our accomplishments, and we grow together. We
celebrate and support one another - from big and small things in
life to big career moments. And giving back is in our DNA (we get
10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
So, you have colorful hair - don't care. Tattoos - show off your
ink. Like polka dots - that's cool. Pop culture geek - many of us
are. Passion for technology and world changing?
Be you, with us!
Message to applicants applying to work in the U.S. and/or
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Seattle , Senior Technical Leader - Natural Language Processing ( NLP - AI/ML ), IT / Software / Systems , Seattle, Washington
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