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Senior Technical Leader - Natural Language Processing ( NLP - AI/ML )

Company: Cisco
Location: Seattle
Posted on: February 12, 2024

Job Description:

Who We Are

Collaboration AI is the team responsible for building ML-based intelligent experiences within Cisco's Webex portfolio of enterprise collaboration and customer engagement platforms. The team is made up of four AI acquisitions and includes technology such as audio quality enhancement from BabbleLabs, natural language processing (NLP) and computer vision (CV) from MindMeld, automatic speech recognition (ASR) from Voicea, employee network graphs and personal profiles from Accompany, and much more.

Who You'll Work With

You'll join a small, high-caliber team of machine learning specialists, large scale systems experts, NLP, ASR and computer vision experts, product gurus, customer advocates, and world-class designers who are passionate about the future brought by AI. We move fast, continuously improve, and deliver high-impact results. We're not only aiming to build AI applications; we strive to build the best applications of AI the world has ever seen.

We have a team of world-class product managers, designers, and engineers who are exceptionally hard-working and all low. Many of our engineers have founded their own startups prior to forming Collaboration AI, and they bring a wide and diverse set of industry experience and expertise with them. We draw on this well of experiences every day as we collaborate on our own product, tech stack, and go to market strategy. We have a strong "eat our own dogfood" culture. We live and breathe Webex every day because we use the platform every day. We're highly collaborative, committed to building great things, and consider it a privilege to learn from each other every day.

What You'll Do

As a senior technical leader on our machine learning team, you'll be responsible for end-to-end research, prototyping, development and deployment of ML-based cloud services that power intelligent features in products like the Webex Suite, the Webex Contact Center and others. While you will have an opportunity to contribute to ML efforts across several application domains, this role is particularly focused on accelerating the development and deployment of natural language processing (NLP) models. As a senior member of the team, you will be expected to lead large cross-team efforts, lead the overall architecture design of our AI systems, and provide technical supervision and mentorship to other ML engineers on the team.


  • Lead the design and development of ML models for NLP tasks, such as text classification, summarization, question answering, information extraction and sentiment analysis.
  • Collaborate with multi-functional teams, including software engineers, linguists, data scientists, and product managers to develop and ship machine learning models.
  • Stay up-to-date with the latest advancements in NLP and machine learning and apply them to our work.
  • Find opportunities to file patents or publish at leading conferences in AI.
  • Provide technical mentorship to interns and junior engineers.

    Who You Are

    Basic Qualifications

    • Masters or higher in Computer Science, Mathematics, or related area of study.
    • At least 7 years of work experience in machine learning, NLP, or related field.
    • A minimum of 3 years of experience programming in Python
    • At least 3 years' experience working with machine learning libraries such as PyTorch, TensorFlow and scikit-learn.

      Preferred Qualifications

      • Demonstrated experience designing and shipping NLP models in real world production systems.
      • Demonstrated success and experience in providing technical leadership and mentorship in NLP/ML.
      • Practical experience in NLP tasks, including text classification, entity recognition, question answering and summarization.
      • Hands on experience with deep learning architectures such as Transformers, LSTMs, etc. and transformer-based language models like BERT, GPT and other LLMs.
      • Ability to write clean, efficient, and well-documented code.
      • Good communication skills and ability to work effectively in a team environment.

        Why Cisco?

        #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

        Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service connect with patients and each other; schools, colleges, and universities to teach in even the most demanding times. We are helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

        We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

        We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

        So, you have colorful hair - don't care. Tattoos - show off your ink. Like polka dots - that's cool. Pop culture geek - many of us are. Passion for technology and world changing?

        Be you, with us!



        Message to applicants applying to work in the U.S. and/or Canada:

        When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

        U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

        Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Seattle , Senior Technical Leader - Natural Language Processing ( NLP - AI/ML ), IT / Software / Systems , Seattle, Washington

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