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Scheduling Associate I / II, Patient Operations

Company: Celgene
Location: Seattle
Posted on: December 6, 2019

Job Description:

Req #:
Location: Seattle, Washington, United States
Job Category: Manufacturing/Technical Operations
Work Location: 400 Dexter Ave N. 98109
Organization: Logistics
Employee Status: Full-time
Job Type: Regular
Juno Therapeutics, a Celgene company, is a clinical-stage company developing novel cellular immunotherapies based on two distinct and complementary platforms Chimeric Antigen Receptors (CARs) and T Cell Receptors (TCRs) technologies. Our goal is to revolutionize medicine by re-engaging the body s immune system to treat cancer.Juno Therapeutics is a clinical-stage company developing novel cellular immunotherapies based on two distinct and complementary platforms Chimeric Antigen Receptors (CARs) and T Cell Receptors (TCRs) technologies. Our goal is to revolutionize medicine by re-engaging the body s immune system to treat cancer.

Learn more about Celgene's CAR T team and hear what they have to say about the amazing work they re doing in the world of medicine here:

Cell Therapy Patient Experience Organization at Celgene

We are creating the industry defining Cell Therapy Patient Experience, for our patients, caregivers, providers and partners, second to none. If you love creating new things and leading an industry, then this is the place for you. Cell Therapy is at the epicenter of personalized medicine. Every medicine we make is made for one person and we keep the patient s experience, via their healthcare provider, at the center of our thinking every step of the way. From the minute they are enrolled in a clinical trial or will be prescribed our therapies, to when we work with apheresis partners who take their blood, to when we receive their cells, through our manufacturing processes, and ultimately when they receive the medicine we made for them via their healthcare provider.

Summary:

The primary focus of the Patient Scheduler I/II will be to schedule and monitor patient treatment schedules for the manufacturing of Juno s autologous cellular immunotherapy products.
primary

Responsibilities:

  • Coordinate with cell collection centers, cell therapy manufacturing sites, cell administration sites, and third-party logistics partners to create and maintain patient schedules within the process constraints
  • Input and maintain data related to patient schedules within Juno s scheduling system
  • Proactively monitor the collection, delivery, transportation, and manufacturing activities for patient treatments as they move through the vein to vein process
  • Troubleshoots and develop plans of action for expected & unanticipated logistical issues during the transport of Juno products
  • Resolve customer issues in a timely manner
  • Liaise/collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third-party logistics partners to resolve issues
  • Work closely with Research and Process Development in coordinating healthy donor collection activities
  • Author and implement procedures and work instructions related to departmental functions
  • Support and manage high volume of calls and e-mails
  • Comply with applicable SOP s and FDA regulations to maintain data integrity
    Scheduling Associate I Required Qualifications:
    • Bachelor s degree in a related discipline - new college graduates are encouraged to apply
    • Exceptional customer service, communication, and organization skills
    • Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
    • Excellent problem-resolution skills
    • Ability to multi-task and make decisions in a fast-paced, high-volume environment
    • Strong system skills
    • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
    • Flexibility in responding to change or business needs
    • Ability to accommodate non-traditional work schedules
    • Excellent attendance and punctuality
      Scheduling Associate II Required Qualifications:
      • Bachelor s degree with 2+ years of experience scheduling complicated multistep products or processes
      • Exceptional customer service, communication, and organization skills
      • Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
      • Excellent problem-resolution skills
      • Ability to multi-task and make decisions in a fast-paced, high-volume environment
      • Strong system skills
      • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
      • Flexibility in responding to change or business needs
      • Ability to accommodate non-traditional work schedules
      • Excellent attendance and punctuality
        Preferred Qualifications:

        • Experience working with Salesforce, ERP or cloud based systems.
        • Prior case management or ticketing experience.


          About Us

          COMMITTED TO IMPROVING THE LIVES OF PATIENTS WORLDWIDE

          At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our vision as a company is to build a major global biopharmaceutical corporation while focusing on the discovery, the development, and the commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions.

          "At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients."

          There are more than 300 clinical trials at major medical centers using compounds from Celgene. Investigational compounds are being studied for patients with incurable hematological and solid tumor cancers, including multiple myeloma, myelodysplastic syndromes, chronic lymphocytic leukemia (CLL), non-Hodgkin s lymphoma (NHL), triple-negative breast cancer and pancreatic cancer. As committed as we are to clinical accomplishment, we are equally committed to patient support, which is a guiding principle at Celgene. We believe all who can benefit from our discoveries should have the opportunity to do so. Celgene puts patients first with industry-leading programs that provide information, support and access to our innovative therapies. Associated topics: lab, medical laboratory science, mlt, molecular, sterile processing technician, technician i, technician ii, technician iv, technician laboratory, technologist

Keywords: Celgene, Seattle , Scheduling Associate I / II, Patient Operations, Other , Seattle, Washington

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