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Sr. Salesforce.com Administrator

Company: Verathon
Location: Bothell
Posted on: January 17, 2020

Job Description:

Sr. Salesforce.com AdministratorLocationBothell, WA, USA (HQ)DepartmentGlobal Commercial OperationsEmployment DurationFull Time EmployeeApply NowSr. Salesforce.com Administrator- Verathon--Verathon-- is looking for a Salesforce.com (SFDC) Administrator to become the newest member of our Commercial Operations Team located in our Bothell, WA headquarters. The SFDC Administrator will ensure efficient, effective utilization of the Salesforce.com (SFDC) platform for all users across Verathon. He or she will capture user requirements and translate them into actionable specifications and solutions, employ agile development work methodology along with the desire to deliver solid solutions in a timely manner and analyze SFDC configuration and make recommendations on best practices and process improvements. The SFDC Administrator will work with end users, technical resources, and project teams to integrate SFDC with our custom developed systems and other 3rd party applications.Daily Responsibilities:Act as the primary point of frequent daily contact for SFDC users. Provide high quality support via both telephone and email. Facilitate/conduct meetings if needed. Provide on-going support and system administration to quickly troubleshoot and fix production issues.Develop and publish reports and metrics as requiredAdministrative Responsibilities:Understand the goals of our organization and help develop, maintain and document a clear vision for the use of the application.Customize fields, page layouts, record types, reports and dashboards.Create and maintain users, roles, security, profiles, workflow rules, price books and approval workflows, etc. Manage mass imports and exports of data. Champion and help ensure data quality including implementation and maintenance of native de-duping functionsWork to continually improve processes. Help manage custom data integrations with various internal data sources including order processing, invoicing, and credit management. Administer configuration, customization, data management, campaign management, and support for AppExchange applications, support for Custom Integrations, Business Analysis, and Documentation. Create training materials and user documentation using MS Word, PowerPoint and other tools. Maintain such documentation as business needs evolve. Train users on enhancements, new functionality and conduct new user training in formal "classroom" environment, via video conferencing or by other means. Use marketing automation expertise to improve how the Verathon Pardot implementation works with Salesforce.com. Serve as primary point of contact for maintenance and improvement of the Pardot/Salesforce.com interface.Establish and implement best practices with regard to system maintenance and improvements, configuration development, testing, data integrity, backups, etc.Conduct Test and QA of enhancements/changes using sandbox and/or coordinate the testing with the Verathon IT Team.Maintain Salesforce certificationsProject ResponsibilitiesServe as lead administrator for creating and building major system enhancements including multi-object processes and new features. This may include initiatives like CPQ, Contract Lifecycle Management features, marketing automation, implementation of Einstein features and other major upgrades.Design and build custom objects. Stay current with new Salesforce.com release documentation, recommend targeted functionality implementations to further enable the Sales organization using Salesforce.com.Proactively gather feedback and requirements from users, seek out and identify needed system changes.Knowledge, Skills, and Abilities:BA/BS in Computer Science, Business or similar degree or equivalent experience4+ years of hands-on experience administering SFDC (in a 200+ user environment with multiple departments working in the system)Salesforce.com Certified Administrator; Sr. Admin or other SDFC Certifications a plus. Experience with Marketing Automation tools (i.e Pardot) preferred.Experience evaluating and implementing/optimizing CPQ tools preferred.Experience supporting an international user base is preferred.Preference for fluency in multiple languages including English, French, German or DutchAdvanced Excel skills, especially VLOOKUP and pivot tables, are required.Ability to work independently and be proactiveExcellent inter-personal and communication skills Comfortable dealing with ambiguity and ability to make trade-offsAbility to work under pressure, multi-task, manage changing priorities and workload Customer-centric. Excellent team player - able to work with virtual and global cross functional teams Understand the big picture, the logic and intent behind processes, business-process oriented thinker, detail-oriented as well as high-level understanding of our processes and the reason behind them.About Verathon:Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company's BladderScan portable ultrasound and GlideScope video laryngoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, and has international subsidiaries in Canada, Europe and Asia. For more information, please visit www.verathon.com.Verathon is an equal opportunity employer and strongly supports diversity in the workplace. We believe that diverse ideas, opinions and perspectives will build a strong foundation for success. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Verathon will be based on merit, qualifications, and abilities. Verathon does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.PandoLogic. Keywords: System Administrator, Location: Bothell, WA - 98021

Keywords: Verathon, Seattle , Sr. Salesforce.com Administrator, Other , Bothell, Washington

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