Customer Care Representative

Company: Lennar Homes
Location: Federal Way
Posted on: January 17, 2020

Job Description:

Job Details Company Overview Overview POSITION SUMMARY: Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work. #CB Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: - Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product - Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc - Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days - Schedule and supervise trade partners' repairs in homes after delivery to homeowner - Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days - Provide accurate and timely information to Customer Care Manager on progress and scopes of work - Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service - Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials - Work with Customer Service Manager on special projects as needed - Participate and attend department meetings - Keep accurate service request logs and documentation of all work performed - Perform all other duties as assigned Qualifications EDUCATION AND ADDITIONAL REQUIREMENTS: - Four (4) years residential, customer care or construction field - High school diploma or GED required - Valid driver's license - Maintain regular attendance and punctuality relative to daily work schedule is required - Excellent communication skills, verbal and written - Strong organizational and interpersonal skills - Must be able to deal effectively with confrontational situations and maintain objectivity in public relations - Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines - Follow directions from a supervisor - Understand and follow work rules and procedures - Accept constructive feedback - Team player PHYSICAL REQUIREMENTS: Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator. Recommended skills Confrontational Skills Interpersonal Skills Communication Customer Service Quality Management Construction

Keywords: Lennar Homes, Seattle , Customer Care Representative, Other , Federal Way, Washington