Cobra Customer Success Coordinator

Company: Vimly Benefit Solutions
Location: Mukilteo
Posted on: February 16, 2020

Job Description:

Job Description:Ensure delivery of excellent COBRA related customer service through fast and accurate processing of enrollment, eligibility, billing, communication (phone, email, fax), and coordinating with other departments to resolve inquires. The first point of customer contact for general inquiries. Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. Provide support as a team effort in special projects on an on-going basis.--Job Responsibilities:------------------Understand and uphold COBRA administration from a third-party administrator responsibility------------------In depth knowledge of COBRA, HIPAA, ACA requirements------------------Increase depth of learning of VIMLY enrollment, eligibility, billing, and technical procedures that are critical to serving our clients.------------------Provide first-call resolution answers to enrollment, eligibility, termination and billing questions.------------------Provide general administrative support for team needs.------------------Process incoming mailed and electronic applications, verification of eligibility.------------------Act as a liaison between clients and their insurance carriers. Quickly resolve eligibility concerns with carriers and providers on behalf of the employers and employees when discrepancies occur.------------------Process notifications and other compliance documentation. Ensure all data is in compliance with federally mandated rules and procedures.------------------Maintain client records, noting discrepancies as directed.------------------Support weekly and monthly reconciliation reporting, as needed, in an effective and timely manner --including carrier billing, delinquency calls and producer questions.------------------Provide general file management per VIMLY standard procedures.------------------Assist VIMLY teams outside of your department with their work as directed by your manager or supervisor. This work may fall outside of procedures within your department but are critical to overall continuous office operations.------------------Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.------------------Willingness to participate in departmental and company-wide committees, events, and offerings as appropriate.--Qualifications:------------------High school education or equivalent; college education a plus------------------2-5 years customer service experience------------------0-1 years of employee benefits experience (enrollment, eligibility, claims processing, billingWhat Will Help You Excel:------------------Alignment with Vimly's core values and strategic goals------------------Knowledge of technology as it relates to privacy and security controls and of IT compliance and control frameworks------------------Profound understanding of the needs of stakeholders and the impact on end users------------------Be a positive agent of change in a rapidly growing company------------------Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and non-technical audiences------------------Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders--------------------Demonstrated ability to facilitate meetings and mediate among stakeholder groups------------------Proficiency in the use of technology to support work activities, e.g. expertise in Microsoft Product, and Excel with proven ability to develop charts and graphs to summarize information for reporting------------------Ability to prioritize and organize work effectively and under pressure and with light supervision------------------Comfortable establishing and managing plans, which include pooling multiple resources and preparing for the unknown------------------Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals and to resolve conflicts and disagreements------------------High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity------------------Self-starter who pays extreme attention to detail and strives for excellence------------------Strong project management skills

Keywords: Vimly Benefit Solutions, Seattle , Cobra Customer Success Coordinator, Other , Mukilteo, Washington