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Systems Support Specialist

Company: United Support Services, Inc.
Location: Bremerton
Posted on: February 17, 2020

Job Description:

**Only applicants with an ACTIVE Department of Defense Secret or Top Secret Security Clearance can be considered**USS is currently seeking qualified individuals for systems support. This position provides troubleshooting assistance and problem resolution for work stations to include printers, desk phones, and company provided mobile phone questions in a variety of environments. Such assistance and resolution is provided for personal computers, mini/mainframe computers, client servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Duties and Responsibilities: Represents the Information Technology team when interacting with our customer and workforce. Provides support for all Information Technology products and services. Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communicating policy. Determines the most effective manner to resolve personnel s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with full time staff when necessary. Resolves support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution. Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Provides assistance for personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages.Required Qualifications: Associate s Degree in Computer Science, Engineering, or related discipline Minimum 1 year experience providing workstation support for 500+ users required Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed Active DOD security clearance Ability to learn quickly and work independently Experience with Windows 7 & 10 Workstations required Experience with hardware repair (break-fix) and configuration/installation required Experience in Wireless network support Knowledge of LAN/WAN networking is required Knowledge of Microsoft Office Suite, Microsoft Windows Server 2008 and above, Active Directory and other related software Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support Excellent customer service/problem-solving skills Excellent communication skills both verbal and writtenPreferred Qualifications: MCSE/MCSA certification Certifications: Microsoft MTA, CompTIA A+, Network+, Security+ Experience with SMS, Active Directory and/or Group Policy Previous experience supporting a large call center environment Experience in a Tier 1/Tier 2 Help Desk or call center USS is an Equal Opportunity Employer. - provided by Dice

Keywords: United Support Services, Inc., Seattle , Systems Support Specialist, Other , Bremerton, Washington

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