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Customer Success Representative

Company: Garmentory
Location: Seattle
Posted on: August 4, 2020

Job Description:

Garmentory is currently hiring for a Part-Time Tier 1 Customer Service position based out of our Seattle headquarters.This role is the first point of contact for our customers. Our ability to empathize, respect, and support each one of our customers to resolve any issues is what continues to make Garmentory so successful.We want to continue with providing our customers with solutions that will help make their Garmentory shopping experience as great as possible. Clear communication and problem-solving is essential in being successful in this role.Position:--Tier 1 Customer Success RepresentativeAbout Us:Garmentory is a fast-growing startup that offers shoppers access to the best independent boutiques and emerging designers from around the world - all within a single checkout!We are a curated marketplace dedicated to supporting our 800+ indie boutiques and emerging designers and helping them thrive online. We also work hard to ensure that our customers have the best experience when shopping with us.The Role:We are looking for someone that can go above and beyond in assisting our customers and boutiques. Based out of our Seattle headquarters and reporting to the Operations Manager, this role will be responsible for responding to customer inquiries (via email, phone) to quickly resolve order issues, and coordinating with our boutiques to resolve any customer-facing inquiries or issues.This role is perfect for someone who is comfortable in a fast-paced environment where things can (and often do) change daily. You can expect to be close to the action as this role is integral in making our business grow and be successful. We're a small team, so this is an excellent opportunity to learn the ropes and all aspects of e-commerce.Key Responsibilities:Responding to customer emails and voicemails promptly. This includes communication on shipping updates, order status, product information.Clearly communicating information to and from boutiques and customers to make sure orders are processed and shipped as smoothly as possible.Anticipating and assessing potential issues and finding resolutions for any problems that arise, and achieving the best outcome for our customers and boutiques.Talking directly with our boutiques and customers to develop an understanding of what our community needs and then relaying those trends to the rest of the Garmentory team.Understanding the ins and outs of Garmentory and how the customer experience can be better based on your interactions with customers.Qualifications:Has excellent communication skills, both written and oralUnderstands the Garmentory brandInclusive, courageous, curious, and devoted to the customerExperience in high-growth consumer-facing or retail-centric environments;Prior exposure to e commerce is a bonusComfortable handling difficult situations and able to problem solve quicklyCan turn customer complaints into positive opportunities for company growthHas a strong attention to detail and the ability to multitaskKnows when/how to take initiativeLoves working with people and loves providing the best customer service to customersHas a genuine interest in making things better and easy as possible for our customers, because don't we all want shopping experience to be as seamless as possible?Is a positive person and has a proactive approachHas a natural empathetic mannerLoves powering through tasksVery resilient and doesn't get frustrated oftenIs flexible/comfortable with changeHas a deep understanding of fashionWe're an equal opportunity employer. At Garmentory, we value respect and inclusion of all beings regardless of race, gender, religion, color, disability, political affiliation, or sexual orientation. As a small team, we are committed to making a difference.We are currently located in Pioneer Square. We are looking for someone who can help during weekdays and nights as well as weekends and has some flexibility with their schedule to work more when needed.How to Apply:Please submit your cover letter and resume to jobs@garmentory.com--and tell us a little bit about yourself and why you are a great fit for our company.Type: Part-time.To apply, please e-mail your resume to jobs@garmentory.com .

Keywords: Garmentory, Seattle , Customer Success Representative, Other , Seattle, Washington

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