If you are a job seeker with a disability and require a
reasonable accommodation to apply for one of our jobs, you will
find the contact information to request the appropriate
accommodation by visiting the following page:
Under general direction, performs at a senior professional level
in planning, developing, and implementing the Agency's Information
Technology (IT) infrastructure architecture and design; recommends
and implements technology and processes to improve system uptime;
develops and implements Disaster Recovery architecture; oversees IT
systems quality assurance, the IT lab environment, and IT
standards; troubleshoots escalated, severity infrastructure issues;
mentors and leads less experienced systems engineer and operations
staff; and assists the IT Division.
The following duties are a representative summary of the primary
duties and responsibilities. Incumbent(s) may not be required to
perform all duties listed and may be required to perform
additional, position-specific duties.
• Provides technical team leadership; mentors and coaches
less experienced team members; provides the expertise and guidance
to peers, leadership and associates on the overall infrastructure
architecture; cross train Systems Engineering and other staff on
key infrastructure functions; participates in ongoing professional
development to enhance technical skills, communication skills,
business knowledge, and knowledge of IT products and procedures;
and facilitates the initiation of key strategic infrastructure
initiatives and develops implementation plans to deliver
• Performs information technology (IT) engineering and
designs server and back office systems in production and lab
environments; performs server consolidation using server
virtualization technology; administers, configures and supports
Agency LAB and Production VMware and Hyper-V environments; plans
for infrastructure growth to meet current and future agency needs;
develops and maintains the infrastructure strategies for efficient
and effective use of Agency's infrastructure information technology
products and services; serves as the infrastructure architect in
the analysis, design and planning phases of assigned projects;
coordinates with vendors, IT management, IT staff and other Agency
partners to evaluate Agency technology needs and design robust
technical solutions; and reviews and captures architecture plans
for complex environments.
• Develops and maintains infrastructure standards; develops
server build and configuration standards; plans and oversees
adherence to change management and release management processes;
defines and maintains infrastructure architecture principles,
policies and standards; coordinates with IT peers to develop and
maintain a scalable, cost effective infrastructure roadmap; and
ensures proper documentation maintained for all actions, practices,
procedures and processes.
• Administers and troubleshoots infrastructure systems;
oversees administration of systems maintained by server team
including Linux, Backup System, SAN, File Server, Print Servers;
provides expertise in advanced/complex technical areas including
SAN, VMWare, load balancing, and failover/ clustering; provides
technical support and engineering support for Red Hat / CentOS
Linux v4.9 to current, NetApp storage infrastructure, VMware
technologies (vSphere), Microsoft Hyper-V, Cisco (one or more of
the following) UCS; DNS; FTP / SFTP, Linux management in an Active
Directory environment, SolarWinds or Nagios monitoring.
Troubleshoots escalated, severity infrastructure issues;
proactively evaluates the impact of system modifications and
enhancements; conducts infrastructure capacity and performance
analysis; develops solutions to assure high system availability and
performance aligned with SLAs; and leads monthly patch management
process for servers.
• Carefully prepares up-to-date software releases and
documentation for operating system and database software and all
modifications, or for any systems software developed in-house to
ensure the systems are complete, accurate and conform to Agency
standards. Assures documentation availability to engineers,
programmers, analysts and users as needed.
• Participates in the installation of all new,
modifications or enhancements to the system hardware, system
software and applications software to ensure minimum impact on
existing production systems or systems under development. Works
with applications analysts when necessary to assist in the
installation of new programs.
• Monitors and analyzes computer system performance and
utilization to identify and propose new approaches, methods, or
technologies for better, faster, more reliable or less expensive
ways to do things.
• Serves as an on-call resource during emergencies, able to
perform maintenance duties during off-hour maintenance windows, and
has a strong sense of urgency about solving problems and getting
work done correctly and thoroughly. Effectively applies technical
knowledge to recognize problems, identify underlying causes, and
provide solutions. Establishes procedures for recovery from
experienced and hypothetical system failures.
• Researches and deploys new technologies; maintains
expertise in the area of architecture, including industry trends,
strategies, and products to ensure that the company's assets are
effectively and efficiently utilized; conducts research and makes
recommendations on emerging technologies, toolsets, applications,
and systems that consider among other factors cost savings,
adoption, standardization/ simplification, flexibility and reuse to
determine business requirements.
• Implements and maintains effective team processes; serves
as process owner responsible for the implementation and continuous
improvement of related infrastructure team processes; leads team
process improvement efforts; participates in continuous improvement
events (Kaizens) within IT; and aligns technical infrastructure to
IT Service Level Objectives
• Oversees vendor management; directs consultants
responsible for implementing and managing Operational and
Infrastructure systems (hardware and software); and conducts
monthly and/or quarterly meetings with vendors on their product
• Provides support to the division/department on matters as
directed; serves as staff on a variety of boards, commissions, and
committees; serves as staff on a variety of committees as assigned;
prepares and presents staff reports and other necessary
correspondence; attends and participates in professional group
meetings; maintains awareness of new trends and developments in the
fields related to area of assignment; incorporates new developments
as appropriate; ensures processes, policies and practices are
interpreted and applied consistently and effectively; ensures
accountability and compliance with all current and applicable state
and federal laws, Agency policies and procedures, rules and
• Works well within a team environment to produce optimal
outcomes and performance.
• Well adept at creating and maintaining system
documentation and change management procedures.
• It is the responsibility of all employees to follow the
Agency safety rules, regulations, and procedures pertaining to
their assigned duties and responsibilities, which could include
systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate
sustainability into everyday business practices.
• Other duties as assigned.
Education and Experience:
Bachelor's Degree in computer science, information technology,
business management information systems, or closely related field
and five years of IT Systems Engineer experience in a distributed,
enterprise production environment including experience
implementing, configuring and maintaining advanced/complex
infrastructure technology including SAN, VMWare, load balancing,
and fail-over/clustering; OR an equivalent combination of education
Required Licenses or Certifications:
Required Knowledge of:
• IT infrastructure systems, distributed, enterprise
production environment, Active Directory, group policy, LDAP, WINS,
DNS, DHCP, and Linux Server.
• Virtualization including Hyper-V and VMware ESX including
server consolidation, server image creation, VM builds, backups,
performance monitoring and adjustments, license management,
software patches, and driver updates.
• Specific architecture and design including network
storage, virtualization, distributed file system, data replication
between distributed sites, disaster recovery, and backup
• IT troubleshooting in a production environment.
• Implementing, configuring and administering automation
deployment tools in a production environment.
• Major hardware components, including memory
configuration, RAID configuration, backup systems, storage
technology, clustering and load balancing.
• Pertinent federal, state, and local laws, codes, and
• Project management practices and principals
• Principles of business letter writing and basic report
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and equipment
including computers and computer applications such as word
processing, spreadsheets, and statistical databases.
• Lead/supervisory principles, methods and techniques.
• Red Hat / CentOS Linux v4.9 to current - experience
managing Linux systems in complex environments - NetApp storage
infrastructure - Competency in Shell, Perl or Python scripting -
VMware technologies (vSphere) - Cisco (one or more of the
following) UCS; DNS; FTP / SFTP - Linux management in an Active
Directory environment - SolarWinds or Nagios monitoring - CommVault
• Establishing and maintaining effective working
relationships with other department staff, management, vendors,
outside agencies, community groups and the general public.
• Interpreting and administering policies and procedures
sufficient to administer, discuss, resolve, and explain them to
staff and other constituencies.
• Utilizing network tools to monitor servers, firewalls,
and network components for errors, security issues, and other
problems; review device, network, and application logs; review
usage and utilization statistics.
• Troubleshooting, resolving, and responding to
infrastructure issues and problems; coordinating solutions with
outside vendors, users, and information technology staff.
• Leading process improvement efforts, implementing process
changes, and improving productivity through process
• Defining vision and goals for the team, and implementing
changes to meet goals.
• Configuring, troubleshooting and managing EMC SAN storage
including configuring fiber switches, creating LUNs and replication
• Communicating and coordinating with co-workers,
customers, and vendors.
• Working effectively under pressure, meeting deadlines,
and adjusting to changing priorities.
• Managing projects and making decisions in fast-paced,
• Responding to inquiries and in effective oral and written
• Researching, analyzing, and evaluating new service
delivery methods and techniques.
• Working cooperatively with other departments, Agency
officials, and outside agencies.
Physical Demands / Work Environment:
• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching,
stooping, and lifting of objects up to 35 pounds; may occasionally
be exposed to dangerous machinery and physical harm when working in
the field at construction sites and maintenance facilities.
• The Agency promotes a safe and healthy work environment
and provides appropriate safety and equipment training for all
personnel as required.
Sound Transit is an equal employment opportunity employer. No
person is unlawfully excluded from employment action based on race,
color, religion, national origin, sex (including gender identity,
sexual orientation and pregnancy), age, genetic information,
disability, veteran status or other protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor’s legal duty to furnish information. 41 CFR