SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Head of Go To Market (GTM), Premium Support

Company: Amazon.com, Inc.
Location: Seattle
Posted on: September 17, 2020

Job Description:

Head of Go To Market (GTM), Premium Support Job ID: 1272061 | Amazon Web Services, Inc.

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology. AWS customers are looking for ways to improve their utilization of AWS services and our portfolio of AWS Premium Support services can help them solve complex business challenges and improve overall customer satisfaction.

AWS is seeking an experienced Go to Market Specialist (GTMS) to help lead our rapidly growing suite of AWS Premium Support services. The GTMS will lead a WW team responsible for defining, building and deploying effective and targeted programs to accelerate customer adoption of worldwide and regional-based sales and business development activities. The GTMS will join a dynamic team in a high problem-solving environment, and drive operations-focused strategic programs across the team. Working with cross-functional stakeholders, the GTMS will facilitate the enablement of Business Development, Account Managers, Technical Account Managers, and Solution Architects with specific customer-centric value propositions about Support Services.

The role involves the implementation of a variety of work streams that span multiple teams and geographic locations in the world, and requires a background that enables the ideal candidate to create scalable programs that apply holistic approaches to selling to a variety of different AWS customers from startups to large enterprises. The ideal GTMS is an execution leader, and will be accountable ensure successful, timely and in-scope delivery of multiple customer engagements. The GTMS will work with Business Development, Sales, and Solution Architecture teams to track, prioritize, and close customer engagements involving the AWS Premium Support services such as Developer, Business, and Enterprise Support. The GTMS will synthesize data and information gathered from these engagements into succinct findings, derive strategic insights, and persuasively communicate findings and perspectives to Product and Sales teams, including senior leadership. In addition, the GTMS will resolve the most complex customer engagements an escalations.

The ideal candidate will possess a business and IT or databases or data analytics background that enables them to drive an engagement and interact with companies and partners of all sizes and complexities. The candidate will have the technical depth and business experience to easily communicate the benefits of support services in the AWS cloud to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and digital natives. The ideal candidate will also be deeply familiar with complex legacy IT environments, managed enterprise IT infrastructure services, Enterprise applications, and has done market analysis, deal negotiation and construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches to selling to companies ranging from startups to enterprises.

Role and Responsibility

· Proactively identify, define, advocate for and launch GTM initiatives designed to increase Premium Support adoption globally.

· Engage, support and scale GTMS and Sales teams to be capable of delivering the value proposition for the suite of Premium Support products to customers and partners.

· Demonstrate proactive ability and expertise to build new programs and sales plays via field sales and partner teams (WWCO & WWPS).

· Exhibit expertise and drive field and partner readiness for AWS customer customers

· Lead senior level (CxO) customer meetings to discuss customer’s business issues and explore how Premium Support can address business challenges.

· Serve as an evangelist for new Premium Support products and services internally and externally.

· Develop a standard sales motion tying Premium Support to the different programs and mechanism available to field sales and GTMS teams.

· Assist Sales and Geo GTMS with customer escalations.

· Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.

· Identify opportunities and lead discussions about how we can partner with other services to increase the value of Premium Support offerings and the GTM strategy.

· Prepare and lead business reviews to the senior management team regarding progress, metrics, and lessons learned.

· Serve as the PS GTMS point of contact for cross functional initiatives (Support, Marketing, Strategic Customer Engagements, etc..) related to topics ultimately affecting the field and/or customers.

BASIC QUALIFICATIONS · 5+ years of business development, enterprise sales, strategic partnerships, support, and/or program/product management experience;

· 5+ years of experience working in an enterprise setting selling cloud-based or managed services;

PREFERRED QUALIFICATIONS · Solid enterprise negotiation skills, and business and financial acumen;

· Strong analytical skills, and demonstrated ability to turn detailed data analysis into useful strategic insight in order to drive customer adoption and make appropriate recommendations to the business;

· Strong verbal and written communications skills are a must, as well as leadership skills;

· Demonstrated ability to work effectively across internal and external organizations is key

· Experience selling to Fortune 1000 and/or Global 2000 organizations;

· Detailed knowledge of the operations of a Support organization within a leading technology company.

· Experience with cloud computing and or related fields (IT, software, etc.);

· MBA or equivalent relevant business experience

This position must be located at one of our U.S. AWS Corp. offices with a preference for Seattle, WA.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/Age.

Important FAQs for current Government employees Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Keywords: Amazon.com, Inc., Seattle , Head of Go To Market (GTM), Premium Support, Other , Seattle, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Online Order Shopper (Part-Time)
Description: Shopper Team Members Shifts: Early Morning, Day, Evening, Weekend Location: Seattle, WA Job opportunities vary by location. We update postings daily with open positions. Hourly pay rate: (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020

Amazon Prime Now Shopper (Multiple Shifts Available)
Description: Warehouse and Shopper Team Members br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location: Kirkland, Bellevue, Redmond br Job opportunities vary by location. We update (more...)
Company: Amazon
Location: Redmond
Posted on: 09/22/2020

Amazon Warehouse Operator (Part-Time) - Earn up to $20.3/hr - With $250 Sign-on Bonus
Description: Part-time Warehouse Team Member - 250 sign-on bonus Hourly pay rate: Earn 17.30 - 20.30/hr , plus benefits and a 250 sign-on bonus. The base pay for this role is 17.30/hr. We are offering (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020


Amazon Warehousing Worker (Part-Time) - Earn up to $20.3/hr - With $250 Sign-on Bonus
Description: Part-time Warehouse Team Member - 250 sign-on bonus Hourly pay rate: Earn 17.30 - 20.30/hr , plus benefits and a 250 sign-on bonus. The base pay for this role is 17.30/hr. We are offering (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020

Warehouse Attendant (Full-Time) - Earn up to $18.45/hr (With $500 Sign-on Bonus)
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate: Earn 17.30/hr - 18.45/hr plus benefits and a 500 sign-on bonus Limited-time opportunity. Location: Sumner Job (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020

Amazon Warehouse Attendant (Part-Time) - Earn up to $20.3/hr - With $250 Sign-on Bonus
Description: Part-time Warehouse Team Member - 250 sign-on bonus Hourly pay rate: Earn 17.30 - 20.30/hr , plus benefits and a 250 sign-on bonus. The base pay for this role is 17.30/hr. We are offering (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020

Amazon Warehousing Worker (Full-Time) - Earn up to $18.45/hr (With $500 Sign-on Bonus)
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate: Earn 17.30/hr - 18.45/hr plus benefits and a 500 sign-on bonus Limited-time opportunity. Location: Sumner Job (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020

Warehouse Team Member (Seasonal) - Earn $15.8/hr or more - with Sign-on Bonus!
Description: Seasonal Part-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate: Earn 16.80/hr, plus benefits and a 500 bonus Limited-time opportunity. Location: Kent, Renton Job opportunities (more...)
Company: 8162
Location: Sammamish
Posted on: 09/22/2020

Warehouse Attendant (Part-Time) - Earn up to $20.3/hr - With $250 Sign-on Bonus
Description: Part-time Warehouse Team Member - 250 sign-on bonus Hourly pay rate: Earn 17.30 - 20.30/hr , plus benefits and a 250 sign-on bonus. The base pay for this role is 17.30/hr. We are offering (more...)
Company: Amazon
Location: Sammamish
Posted on: 09/22/2020

Principal Data Scientist
Description: Our Client is looking for Data Scientists who are dedicated to data mining techniques for various applications serving enterprise and consumer end-users.Understanding
Company: DevSelect
Location: Redmond
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds