General Manager

Company: CEVA Logistics
Location: Marysville
Posted on: September 17, 2020

Job Description:

CEVA Logistics, one of the world’s leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Over 44,000 dedicated employees, working in 11 regional clusters around the globe, deliver operational excellence- to provide viable answers to the most challenging supply chain questions. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

Day Job

JOB SUMMARY Accountable for managing all aspects of a high-volume supply chain logistics operation to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

KEY ACCOUNTABILITIES Coordinate and provide direction for customer service efforts from all station departments Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customers needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems.

Responsible for attainment of profit objectives of contracts, provides financial analysis and decision making for customer.

Responsible for the organic growth and development of additional business opportunities with existing customer.

Ensure safety, maintain quality, establish and monitor cost control programs.

Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.

Work with government departments, social groups, etc.

Oversee operations management within the company guidelines.

Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.

Provide support and guidance to hiring manager.

Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.

Maintain corporate productivity and quality award programs to recognize outstanding performance.

Encourage use of Performance Management system in all facets of the operation. Maintain the contracts quality performance objectives through the continuous improvement processes.

Train managers and other personnel strategically in all areas that will help them achieve the contract goals and objectives and satisfy the customer.

Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.

Motivate the workforce through Performance Management program; encourage input from employees through Employee Involvement Groups; and reward for continuous performance using award programs.

Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Through the use of Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.

Day to day administration of contract, including: preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility.

Negotiate and enforce collective bargaining agreement where applicable.

Negotiate resolutions pertaining to conflicts in the workplace.

Perform other duties as assigned.

Knowledge, Experience & Skills Education & Certifications

High School degree or GED required.

Bachelor’s Degree in Logistics, 3PL or Transportation is required. Master’s Degree is preferred

Experience

Minimum 10 years relevant experience required.

Industry experience preferred

Expertise in operations and business management is required

Experienced in providing leadership for multiple sites that are geographically dispersed; effectively delegating responsibility and authority to direct reports.

Experience driving revenue growth, retaining customers, and managing profitability of multiple sites

Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals.

Special Knowledge

In depth, experience based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service, and managing people

Communication Skills

Must be able to read, write and speak English fluently.

Ability to communicate and interact effectively with multi-functional and diverse backgrounds.

Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments

Computer Skills

PC literate

Proficiency in Microsoft Office, internet, as well as web based specific software applications supporting the supply chain or transportation industry as well as financial applications

Other Skills

Demonstrated leadership and supervisory skills.

Must exhibit strong interpersonal skills including diplomacy and patience

Exceptional planning, time management, collaboration, decision making and organization skills

Evidences business acumen in managing multi-site organization, P&L Management, budgeting and forecasting and operational planning and problem solving

Thinks and acts strategically

Able to champion change and implement new approaches, systems, processes, etc. required to meet strategic objectives for customer growth and profitability

TRAVEL REQUIREMENTS

Travel is required for this position to the various sites.

workin CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Keywords: CEVA Logistics, Seattle , General Manager, Other , Marysville, Washington