CEVA Logistics, one of the world’s leading supply chain
companies, designs and implements industry leading solutions for
large and medium-size national and multinational companies. Over
44,000 dedicated employees, working in 11 regional clusters
around the globe, deliver operational excellence- to provide viable
answers to the most challenging supply chain questions. We operate
nationally throughout the U.S. with opportunities throughout the
nation. Our North American headquarters are located in Houston,
CEVA offers competitive incentive packages, exceptional benefits
and an exceptional culture for career building. Start your career
with CEVA and build on our Foundations: Unity, Growth and
Excellence. CEVA people are passionate about supply chain
JOB SUMMARY Accountable for managing all aspects of a
high-volume supply chain logistics operation to ensure consistent
high level service quality and customer
satisfaction, profitable, cost efficient operations, and
compliance with company policies and procedures,
ISO standards, Sarbanes Oxley requirements, and other
regulatory guidelines. Models and acts in accordance with our
guiding principles and core values.
KEY ACCOUNTABILITIES Coordinate and provide direction for
customer service efforts from all station departments Ensure
ongoing customer service and maintain customer relations through
focusing on the contract's daily operations based on customers
needs. This is accomplished through daily communications with the
customer to discuss service needs and potential problems.
Responsible for attainment of profit objectives of contracts,
provides financial analysis and decision making for customer.
Responsible for the organic growth and development of additional
business opportunities with existing customer.
Ensure safety, maintain quality, establish and monitor cost
Lead and foster creative problem solving, develop positive and
professional relationships with customer and within contracts.
Work with government departments, social groups, etc.
Oversee operations management within the company guidelines.
Oversee operations schedule and staff in anticipation of
customer needs. Oversee the staffing needs of contract to assure
sufficient labor to meet the customer's requirements and control
Provide support and guidance to hiring manager.
Manage the contract staff to assure continued quality service by
writing procedures, testing hiring and training managerial and
Maintain corporate productivity and quality award programs to
recognize outstanding performance.
Encourage use of Performance Management system in all facets of
the operation. Maintain the contracts quality performance
objectives through the continuous improvement processes.
Train managers and other personnel strategically in all areas
that will help them achieve the contract goals and objectives and
satisfy the customer.
Establish ongoing programs to ensure continuous improvement.
This includes the use of Kaizen, LEAN, and the EQS program to
maintain quality performance.
Motivate the workforce through Performance Management program;
encourage input from employees through Employee Involvement Groups;
and reward for continuous performance using award programs.
Establish and monitor cost control programs, including annual
budget development, monthly P&L review, payroll, and cost
analysis. Through the use of Performance Management projects, guide
managerial staff to monitor and control costs on a weekly
Day to day administration of contract, including: preparation of
customer related performance reports and other correspondence;
requests from vendors, general office and contract employees; and
all other items that fall within managerial scope of
Negotiate and enforce collective bargaining agreement where
Negotiate resolutions pertaining to conflicts in the
Perform other duties as assigned.
Knowledge, Experience & Skills Education & Certifications
High School degree or GED required.
Bachelor’s Degree in Logistics, 3PL or Transportation is
required. Master’s Degree is preferred
Minimum 10 years relevant experience required.
Industry experience preferred
Expertise in operations and business management is required
Experienced in providing leadership for multiple sites that are
geographically dispersed; effectively delegating responsibility and
authority to direct reports.
Experience driving revenue growth, retaining customers, and
managing profitability of multiple sites
Experienced in project management methodologies with focus on
managing solution driven strategy plans to achieve goals.
In depth, experience based knowledge of managing revenue,
budgets, EBITDA, operations problem solving, customer service, and
Must be able to read, write and speak English fluently.
Ability to communicate and interact effectively with
multi-functional and diverse backgrounds.
Exceptional written and communication skills including the
ability to persuade, influence, negotiate, and make formal
presentations in meetings and training environments
Proficiency in Microsoft Office, internet, as well as web based
specific software applications supporting the supply chain or
transportation industry as well as financial applications
Demonstrated leadership and supervisory skills.
Must exhibit strong interpersonal skills including diplomacy and
Exceptional planning, time management, collaboration, decision
making and organization skills
Evidences business acumen in managing multi-site organization,
P&L Management, budgeting and forecasting and operational
planning and problem solving
Thinks and acts strategically
Able to champion change and implement new approaches, systems,
processes, etc. required to meet strategic objectives for customer
growth and profitability
Travel is required for this position to the various sites.
workin CEVA operates in a multicultural, global environment and
is a richly diverse organization operating seamlessly as one
company. We aim to attract, motivate and retain the best people in
our industry, whatever their background. We share the same passion
to deliver world-class solutions to our customers. We have the best
supply chain professionals in the industry and develop this talent
in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place
and an affirmative action employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, veteran
status or any other characteristic. We are an Equal Opportunity
Employer of Minorities, Females, Protected Veterans, and Individual