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Senior Account Executive

Company: Apptentive
Location: Seattle
Posted on: September 17, 2020

Job Description:

We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources .

We believe relationships matter. That’s why we’re on a mission to give a voice to every consumer and create better customer experiences for the world’s most popular brands.

These values guide how we treat one another, interact with our customers, and build our product.

Deliver Customer Love We are committed to taking a customer-first approach to our processes and our product. We listen first and embrace the emotional connection of human beings, especially in our customer relationships.

Own Your Results We view ownership of our individual results as a responsibility to the overall team. We do not place blame on others or argue “that’s not my job.”

Be Transparent We are committed to promoting trust and accountability. We share what’s going on and why, so everyone can make the best decisions possible.

Celebrate Change: Fail, Learn, and Improve We celebrate experiments, risk-taking, and adaptability as opportunities to learn. We focus on improvement and execution, rather than valuing status and comfort.

Bring Your Best Self We help each person invest in their professional development and encourage everyone to ask for help when they need it, both personally and professionally.

Take Action We prioritize smart decisions made quickly over perfect decisions made slowly. We understand that while we might not always agree, our ability to disagree and commit effectively is crucial to our success.

Succeed Together We respect and empower one another, invest in strong communication, and collaborate because we are all on the same team. We know people love Apptentive because anyone in the company will help you.

Taking care of our employees’ health, well-being, and their personal and professional development is part of how we grow together.

Full health, dental, and vision insurance coverage

401k, HRA, FSA

Wellness stipend

Free snacks & beverages

Weekly catered lunches

Flexible PTO

Paid family leave

Great location

Our Culture A Voice for Everyone We value diversity and strive to fill our office with people of different backgrounds and identities. Since our vision is to give a voice to every customer, we also want to give a voice to every employee.

How We Work We hire people, not robots. That’s why we help you balance work with your family, friends, hobbies, and health. We pride ourselves on being adaptable because change is a constant. We make mistakes, learn, appreciate diverse thinking, and improve as we iterate.

Why We Do It Apptentive was founded in 2011 with the mission to make it easier for companies to build stronger relationships with their customers. We wanted to use software to create a beautiful experience for companies to start conversations with their customers, but also listen to them, respond accordingly, and use the insights gained to build a more consumer-centric customer experience.

Join Us If our values align with yours, this might be the place for you. We’re always on the hunt for extraordinary people to join our team.

Inclusive, diverse, and values-driven. That's who we are. We hire people who help us create and support an environment where we all can do and be our best.

Don't see what you're looking for? Email Gloria , our Director of People, with your resume. We'll be in touch if something comes along that fits your skill set!

What Our People Are Saying Apptentive's product and approach to building it truly embodies our values. We also have an incredible community who is just as passionate about giving their consumers a voice as we are, which is a ton of fun from a marketing perspective. The work is interesting, useful, challenging, and leaves me feeling a sense of accomplishment at the end of every day!"

- Ashley Sefferman, Head of Content

Transparency is definitely a big deal here. I've asked many questions over my first three months to the leadership team about how my quota was set, how pricing decisions are made, and how early product decisions were made. I've not only received thorough answers, I've been asked 'How would YOU make these decisions?’ Being welcomed into strategic decision-making conversations as an entry-level salesperson this way is definitely hard to come by."

- Nick Dudler, Market Development Representative

I love working at Apptentive because everyone is so committed to our customers and their success— we embody customer love! It's not uncommon to loop our CEO or Director of Product onto a call with a customer to let them hear their feedback or help address their pain points. Everyone chips in to give customers a great experience.”

- Veronica Rosenberg, Customer Success Team Lead

It’s really awesome to work for a company that listens to customers and builds tools to listen to customers (especially as someone whose main job is to ultimately listen to customers). I’m building tools I love and want to share with others. ”

- Sina Yeganeh, Director of Product Management

I've never felt more valued as a team member and encouraged to explore ideas that I think could really make an impact."

- Matthew Callis, Front-end Software Engineer

Apptentive's product and approach to building it truly embodies our values. We also have an incredible community who is just as passionate about giving their consumers a voice as we are, which is a ton of fun from a marketing perspective. The work is interesting, useful, challenging, and leaves me feeling a sense of accomplishment at the end of every day!"

- Ashley Sefferman, Head of Content

Transparency is definitely a big deal here. I've asked many questions over my first three months to the leadership team about how my quota was set, how pricing decisions are made, and how early product decisions were made. I've not only received thorough answers, I've been asked 'How would YOU make these decisions?’ Being welcomed into strategic decision-making conversations as an entry-level salesperson this way is definitely hard to come by."

- Nick Dudler, Market Development Representative

Let's Connect Join our online community to see what we’re up to, where we’re going, and what it’s like to work at Apptentive.

Apptentive is headquartered in Seattle, but open to remote work in the U.S.

Would you like to combine your passion for mobile technology, giving every customer a voice, and have experience selling into F1000 companies?

About Apptentive

Apptentive's solution measures shifts in sentiment from customer experience to win back consumers and activate fans. Apptentive gives marketers, product managers, and customer experience leaders the keys to their customers’ hearts through historical insights into brand loyalty and shifting emotions to support customer-centric decisions. The company powers millions of consumer interactions across billions of mobile devices each month, and helps the world’s top brands—including JetBlue, Buffalo Wild Wings, Overstock.com, Viacom, NPR, Capital One, and Zillow—proactively listen to and engage with their consumers to enhance customer love and improve customer experience. Our vision is “A Voice for Every Customer.”

About This Role

You’ll be joining a successful revenue team with strong product demand in defined territories across F1000 clients in the following verticals: food and drink, retail, financial services, travel & hospitality. Leveraging challenger sales concepts to bring commercial teaching to your prospects with our category-defining solutions, you are expected to build relationships with our core personas.

You will be expected to prospect & orchestrate deals across the buying committee, seeing the deal through discovery to scoping, into legal & finance review, to close and successful hand-off to our Client Success team. Travel will be necessary to nurture your largest relationships and for event-based demand generation plays.

Our Account Executives are supported by our Sales Development organization, who will be working alongside you to actively prospect and set qualified outbound appointments within your territory. Successful reps will work closely with your SDR Team pod to generate pipeline.

Sales partners closely with our Marketing organization to deliver predictable lead flow through our library of customer-centric content, leveraging the success of our enviable roster of existing F100/500 clients. Additionally, through partnering with our Client Success org, your clients will see demonstrable and repeatable success with Apptentive solutions.

Your Responsibilities:

You will be responsible for prospecting & closing major and enterprise sales, working with the most well-known brands and mobile apps from around the world. We want to see you succeed and reach your revenue goals. You will have the full support of our entire team, from the CEO to our engineers, in an effort to make sure you can be responsible for what you do best: Selling great technology to customers you care about.

To be successful, you will likely have:

At least 5-7 years of sales experience, preferably selling a SaaS/technology product

Demonstrated history of quota and revenue target attainment

Experience prospecting and selling to large companies and Enterprise-level targets

Strong knowledge of the mobile app ecosystem, product development tools, and/or marketing tech stacks required

Background in working with mobile apps and/or B2B marketing analytics technologies

Excellent interpersonal and in-person presentation skills

Experience working remotely

Experience using Salesforce, Yesware, Powerpoint, Excel, Google Docs

Openness to working in a collaborative environment

What We Offer:

Competitive salary and equity packages

Unlimited paid time off (PTO) and generous family leave policies

401k, HRA/FSA

Top-tier medical, dental, and vision insurance- Company pays 100% of employee’s premiums

A chance to build something great with other amazing people

Apptentive is an equal opportunity employer and we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, or protected veteran status.

Principals only-- No recruiters please. We are unable to sponsor visas at this time.

U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Apptentive are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please select Are you Hispanic/Latino? Please select Please identify your race Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Please select Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Apptentive, Seattle , Senior Account Executive, Other , Seattle, Washington

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