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Senior Product Manager

Company: Expedia
Location: Seattle
Posted on: September 17, 2020

Job Description:

Expedia Are you passionate about effortless customer experiences? Do you love to tackle challenging and high impact problems? Does the idea of creating automated, intelligent customer service solutions for travelers worldwide excite you? Are you a seasoned product manager who’s ready to leverage your expertise to drive real business value?

Here at the Conversation Platform, we are redefining customer care for the travel industry. The Conversation Platform powers the traveler and agent experiences that power over 100 million interactions in 20+ languages each year across Expedia Group. Join us to help define the next generation of customer service experiences that will revolutionize travel by focusing on automation, intelligence, and empowering customers.

We’re looking for a customer-focused Senior Product Manager who will drive end-to-end experiences in the Conversation Platform’s Virtual Agent and API products, focused on our lodging post-booking skills. The lodging business is the heartbeat of our company, impacting almost every brand and partner in Expedia Group’s B2C and B2B portfolio.

You are a creative leader who is collaborative and ready to drive a strategically important area of our vision. You have a passion for delivering platform solutions in a fast-paced agile environment. You can navigate ambiguous, complex problem spaces with ease and thrive on making the convoluted appear simple. Your ability to build and maintain partner relationships is extraordinary, as is your skill in communicating effectively.

If that is all second nature to you and you’re looking for an engaging, impactful new challenge, we want to talk to you!

What you’ll do:

Establish the vision and strategy for improving customer experience through automation.

Use data, customer insights, and market research to build compelling business cases that solve real customer problems.

Define an iterative approach for reaching your North Star vision, while managing your backlog to drive maximum business value.

Clearly articulate your plans in detailed specs with impactful user stories, problem statements, and process/system diagrams.

Partner closely with UX, engineering, and business teams to design solutions that satisfy customer experience, business, and technology goals.

Define product success and work to drive customer adoption.

Who you are:

You’re passionate about solving customer problems, including curiosity about how things work today and a passion for making them better.

You have a strong bias for action, with the ability to seamlessly navigate through ambiguity and change while driving your vision forward.

You can nimbly flex from nitty-gritty details up to the big picture to identify and articulate what truly matters.

You are a skilled communicator with the prowess to present complex information clearly and concisely to varying audiences, from technical implementation experts to executives.

You enjoy digging into data to uncover new customer and business insights.

You are high energy and possess a positive outlook with the passion to make things better at every opportunity.

You have a team-first mentality with the ability to build and maintain strong working relationships across disciplines and organizations.

You bring 7+ years of experience designing software-based customer solutions in product management or program management at software companies.

MBA a plus.

Why Join us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-CW1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Posted 30+ Days Ago

Full time

R-54683

About Us Expedia Group (NASDAQ: EXPE) helps knock down the barriers to travel, making it easier, more enjoyable, more attainable, and more accessible. We are here to bring the world within reach for customers and partners around the globe. Our extensive brand portfolio includes some of the world’s most trusted online travel brands, powered by the most knowledgeable, passionate, and creative people in our business. Our travelers, our teams, and our partners are our priority because we recognize the importance of what we do. Travel makes people better, makes the world better, but it can be complicated and frustrating. Our role is to overcome these challenges, to make travel more accessible – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.

Keywords: Expedia, Seattle , Senior Product Manager, Other , Seattle, Washington

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