Expedia Are you passionate about effortless customer
experiences? Do you love to tackle challenging and high impact
problems? Does the idea of creating automated, intelligent customer
service solutions for travelers worldwide excite you? Are you a
seasoned product manager who’s ready to leverage your expertise to
drive real business value?
Here at the Conversation Platform, we are redefining customer
care for the travel industry. The Conversation Platform powers the
traveler and agent experiences that power over 100 million
interactions in 20+ languages each year across Expedia Group. Join
us to help define the next generation of customer service
experiences that will revolutionize travel by focusing on
automation, intelligence, and empowering customers.
We’re looking for a customer-focused Senior Product Manager who
will drive end-to-end experiences in the Conversation Platform’s
Virtual Agent and API products, focused on our lodging post-booking
skills. The lodging business is the heartbeat of our company,
impacting almost every brand and partner in Expedia Group’s B2C and
You are a creative leader who is collaborative and ready to
drive a strategically important area of our vision. You have a
passion for delivering platform solutions in a fast-paced agile
environment. You can navigate ambiguous, complex problem spaces
with ease and thrive on making the convoluted appear simple. Your
ability to build and maintain partner relationships is
extraordinary, as is your skill in communicating effectively.
If that is all second nature to you and you’re looking for an
engaging, impactful new challenge, we want to talk to you!
What you’ll do:
Establish the vision and strategy for improving customer
experience through automation.
Use data, customer insights, and market research to build
compelling business cases that solve real customer problems.
Define an iterative approach for reaching your North Star
vision, while managing your backlog to drive maximum business
Clearly articulate your plans in detailed specs with impactful
user stories, problem statements, and process/system diagrams.
Partner closely with UX, engineering, and business teams to
design solutions that satisfy customer experience, business, and
Define product success and work to drive customer adoption.
Who you are:
You’re passionate about solving customer problems, including
curiosity about how things work today and a passion for making them
You have a strong bias for action, with the ability to
seamlessly navigate through ambiguity and change while driving your
You can nimbly flex from nitty-gritty details up to the big
picture to identify and articulate what truly matters.
You are a skilled communicator with the prowess to present
complex information clearly and concisely to varying audiences,
from technical implementation experts to executives.
You enjoy digging into data to uncover new customer and business
You are high energy and possess a positive outlook with the
passion to make things better at every opportunity.
You have a team-first mentality with the ability to build and
maintain strong working relationships across disciplines and
You bring 7+ years of experience designing software-based
customer solutions in product management or program management at
MBA a plus.
Why Join us: Expedia Group recognizes our success is dependent
on the success of our people. We are the world's travel platform,
made up of the most knowledgeable, passionate, and creative people
in our business. Our brands recognize the power of travel to break
down barriers and make people's lives better – that responsibility
inspires us to be the place where exceptional people want to do
their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer
support, marketing or lodging supply, at Expedia Group we act as
one team, working towards a common goal; to bring the world within
reach. We relentlessly strive for better, but not at the cost of
the customer. We act with humility and optimism, respecting ideas
big and small. We value diversity and voices of all volumes. We are
a global organization but keep our feet on the ground so we can act
fast and stay simple. Our teams also have the chance to give back
on a local level and make a difference through our corporate social
responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most
loved consumer brands in the world and to work in the dynamic
travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®,
Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®,
HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®,
ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia®
Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia®
CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and
Expedia is committed to creating an inclusive
work environment with a diverse workforce. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. This employer participates in E-Verify. The
employer will provide the Social Security Administration (SSA) and,
if necessary, the Department of Homeland Security (DHS) with
information from each new employee's I-9 to confirm work
Posted 30+ Days Ago
About Us Expedia Group (NASDAQ: EXPE) helps knock down the
barriers to travel, making it easier, more enjoyable, more
attainable, and more accessible. We are here to bring the world
within reach for customers and partners around the globe. Our
extensive brand portfolio includes some of the world’s most trusted
online travel brands, powered by the most knowledgeable,
passionate, and creative people in our business. Our travelers, our
teams, and our partners are our priority because we recognize the
importance of what we do. Travel makes people better, makes the
world better, but it can be complicated and frustrating. Our role
is to overcome these challenges, to make travel more accessible –
that responsibility inspires us to be the place where exceptional
people want to do their best work and to provide them the tools to