Senior Manager, Process Design & Improvement Convoy, one of the
fastest growing startups in the U.S., is transforming the $800
billion trucking industry. Convoy offers the world's largest
companies the best option for moving their
freight through its network of thousands
of technology-connected trucking companies. Shippers get
instant quotes, real-time GPS tracking on all shipments, and
actionable business analytics to improve their supply
chain. Trucking companies get access to free tools and
resources that allow them to find loads they want, drive fuller
trucks, and get paid quickly. Convoy is growing quickly and
hiring in every area. Come join a company that is literally moving
the world forward!
Founded in 2015, Convoy is backed by this century's leading
disruptors, including the founders and CEOs of Amazon, Salesforce,
eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
You are a strong programmatic lead and senior people manager,
eager to build a process improvement team from the ground up. In
partnership with Operations and Product, you will be responsible
for improving efficiency across our teams. You are a leader in your
field, with expertise in a variety of continuous improvement
methods, a strong analytical toolset, and experience working
cross-functionally to solve problems with product and process
changes. You thrive in an ambiguous, fast-paced, and dynamic
environment, and are excited to help Convoy deliver best-in-class
service as efficiently as possible. If you want to think big about
optimizing operations, are passionate about data, and want to see a
tangible impact of your work, this is the role for you!
- Leadership - Build and lead a process improvement team of
program managers, business analysts, and process engineers.
- Strategy - Define and execute a strategy to reduce costs while
delivering best-in-class service to shippers and carriers.
- Program management - Work cross-functionally to identify the
biggest opportunities to reduce costs, root cause problems,
identify data and forecasting needs, and implement product or
process changes to fix them. Partner with other leaders to drive a
culture of continuous improvement and operational excellence.
- Functional expertise - Provide functional leadership in a
variety of process improvement and development techniques, program
management, operational excellence, statistical tools, and problem
- Metrics & Experimentation - You will define the metrics that
will drive success and will be required to design and measure
You will have the following skills and experience: Bachelor’s
degree required, preferably in Industrial Engineering, Operations,
Business Administration or other quantitative field.
7+ years of experience in a process improvement role
Experience building and scaling strategic and cross-functional
teams from the ground up
Expertise in a variety of process design and improvement
techniques, including Lean and Six Sigma.
Strong analytical skills – good at creating and analyzing
business information, creating dashboards, tracking key business
metrics; exceptional Excel skills; proficiency in SQL and some
statistical tools strongly preferred
Exceptional communication skills; ability to empathize with
stakeholder needs and drive alignment across multiple teams.
Superior organizational and time management skills; ability to
prioritize workload and manage multiple projects and tasks
Preference for experience in operations or startup
Convoy is an equal-opportunity employer and we welcome
applicants from all backgrounds. If you’re a passionate team player
who wants to have an outsized impact on a diverse and dynamic team,
we’d love to hear from you!