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Sr. Writing Manager

Company: Avalara
Location: Seattle
Posted on: September 17, 2020

Job Description:

Join our fast-growing UX Content team to develop original and compelling content experiences for customers. This position requires someone who has successfully developed and led technical content products as part of a complex and changing ecosystem. This position starts out as an individual contributor and evolves into a team lead and people manager.

What you'll do in this role

As team lead and subject matter expert for Avalara's integrations, you'll develop and implement an effective content strategy for a critical part of Avalara's business. You'll identify what kind of team we need in order to create and sustain great integrations content, and you'll recruit and mentor these new hires. And, while you're building all that, you're able to dig in and create content both as a team member and mentor to others.

Create user interface text, Walkme content, error messages, and Avalara Help Center articles

Learn and diagram how customers interact with Avalara in-house and partner integrations, identifying product improvements and effective content solutions

Develop a content strategy, including what type of content customers need throughout their lifecycle, and when to use each of the content types we're able to create

Identify ways to build and sustain structured content so that it's re-usable and localizable by implementing automation, technology and process innovations

Organize and prioritize your team's content to keep customers informed about new and changing product features

Work with engineering and your colleagues to coordinate the planning, development, and delivery of multiple simultaneous software releases

Collaborate with other writing teams to share content and create a seamless content experience for customers

Evangelize company-wide for great customer experiences, and establish content development processes in a rapidly growing agile environment

Skills you need for this position

We're building new ways for people to manage their business in the cloud, worldwide. If you want to expand on a range of skills while creating original solutions, this may be the right place for you.

You know how to prioritize, and you've learned how use that skill to calmly work your way through competing requests

You're really good at documenting what you're doing, and you recognize that it's critical to communicate with colleagues and stakeholders.

You know what great content is, and you can show others what it looks like

You're willing to speak up, you understand when to disagree, and you have the data to back up your assertions

You ask excellent questions and contribute to the answers

You want to create something big and important from scratch

You have great ideas and you want to work somewhere that you can finally try them

Required Qualifications

Be prepared to share examples demonstrating these qualifications during the interview process. Portfolios and samples are strongly encouraged.

5+ years of directly relevant experience working for an enterprise software company in user interface text and product documentation (5-7 years)

5+ years of experience writing and/or editing for the web and working with structured content, DITA, Wiki markup and HTML (3-5 years)

5+ years of demonstrated experience writing or editing in a range of styles and tones, from highly technical to conversational (3-5 years)

3+ years of leadership experience managing people or teams and projects (3-5 years)

3+ years of experience publishing continuously updated technical content to partners or customers

BA/BS degree in Technical Writing, Technical Editing, Journalism, or English, or relevant professional experience

Extended Qualifications

2+ years of developing micro-copy / UX content for a customer-facing software product (1 year)

2+ years of experience working with a partner ecosystem and products that integrate into other business applications

2+ years of experience working with graphics, visuals, or other media (2 years)

MA/BS degree in Technical Writing, Technical Editing, Journalism, or English, or relevant professional experience

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