SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Remote Experienced Tax Expert I – Seasonal

Company: Intuit
Location: Longbranch
Posted on: October 20, 2020

Job Description:

Overview

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring

• College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax

• Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

• Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

• Prior tax preparation experience in a tax practice or retail setting required.

• PTIN required

• Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

• Strong customer service skills with ability to empathize and instill confidence

• Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

• Strong Research skills and the ability to quickly use online resources to find answers

• Critical thinking and problem solving

• Persistence and determination

• Willingness to utilize audio/visual tools to communicate with customers

- Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

- Friendly and reassuring on camera

• Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead

• This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

• Compiling/preparing tax returns for TurboTax Customers

• Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

• Communicate directly with the customer as needed

• Coordinate customer meetings and follow-up

• Communicate updates to credentialed tax experts on assigned customers

• Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

• Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

• Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

• Accurate and complete customer data entered in tax returns for credentialed tax expert review

• High quality customer interactions and experiences

• Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

• Proficient with technology and solid knowledge of computer operations and software.

• Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

• Document customer interactions

• Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Seattle , Remote Experienced Tax Expert I – Seasonal, Other , Longbranch, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Data Engineer(Cosmos Exp must)
Description: 5-8 years in Microsoft application development. bull Development
Company: Avance Consulting
Location: Redmond
Posted on: 10/21/2020

WW Azure Enterprise Growth Strategy Lead
Description: Strategy development and execution: Leverage expertise from multiple Corporate and Field stakeholders to devise our Enterprise Commercial and Public Sector Azure Sales Strategy with key deliverables across (more...)
Company: Microsoft Corporation
Location: Redmond
Posted on: 10/21/2020

Technical Writer
Description: Location Redmond, WA Description Our client in Redmond, WA is looking for a technical writer with a strong background in Technical Writing and some project management experience. Ideal candidate has strong (more...)
Company: The Judge Group, Inc.
Location: Redmond
Posted on: 10/21/2020


Sr Business PM, Global Program & Relationship Mgmt, Customer & Partner Experience
Description: Microsoft's Customer and Partner Experience organization needs your expertise as a Senior Business Program Manager, focused on our Global Program Relationship Management to ensure an optimal (more...)
Company: Microsoft Corporation
Location: Redmond
Posted on: 10/21/2020

Software Engineer, ML Compiler
Description: Facebook Reality Labs focuses on delivering Facebooks vision through Augmented Reality AR and Virtual Reality VR . The compute performance and power efficiency requirements of Virtual and Augmented (more...)
Company: Facebook
Location: Redmond
Posted on: 10/21/2020

Technical PM 3
Description: Job Description Using PMO best practices and standards, partner with the productprogram managers to facilitate a project management process to fit their needs and oversee and execute on
Company: Harman Connected Services
Location: Redmond
Posted on: 10/21/2020

Interaction Designer
Description: Description Sr Product Designers report TCG's enterprise client is seeking a Sr. Interaction Designer Art Director to manage the both the design and agency relationships for their core product's app development. (more...)
Company: Robert Half
Location: Redmond
Posted on: 10/21/2020

Grocery Shopper and Delivery Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you 38 (more...)
Company: Shipt
Location: Redmond
Posted on: 10/21/2020

Software Engineer [EG1884012]
Description: Responsible for developing or testing computer software applications, systems or services. Evaluate requirements, estimate development costs, design and implement
Company: MICROSOFT CORP
Location: Redmond
Posted on: 10/21/2020

Dynamic CRM Technical Support -Redmond , WA
Description: Hi, Hope you doing well We are seeking a Dynamic CRM Technical Support to join us as an Employee in our Redmond , WA office. Kindly Share your with latest updates resume
Company: Siri Infosolutions Inc
Location: Redmond
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds