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Device- Lab Manager

Company: ScrumLink, Inc.
Location: Seattle
Posted on: November 22, 2020

Job Description:

Title-Device- Lab Manager Location Bellevue, WA Duration 18 Months Top 3 Skills Perfecto, Labs Management, Devices on AWS Responsibilities bull Monitoring and troubleshooting system operations bull Monitoring Perfecto clouds, devices and hardware bull Hands on troubleshooting of mobile devices and servers bull Information gathering and analysis of device trends, logs and behaviors bull Effectively communicate status to TMO and internal staff. bull Interface with Perfecto and TMO support teams to work on standards, resolve issues and implement new hardware and devices into the production environment. bull Provide insight for customer oriented activities and goals between TMO and Perfecto. bull Maintain mobile device database. bull On-Boarding of new devices into PerfectoTMO bull Troubleshooting Windows and Mac systems as part of Perfectorsquos SaaS solution. bull Remote management of servers. bull Troubleshooting cloud and mobile device issues. bull Ticketing and change management tools. bull Update mobile device firmware and software. bull Imaging of on-site hardware Requirements bull Must be able to work in a customer on site environment and perform routine as well as technical tasks. bull Be able to be an on-call resource for emergency situations. bull Excellent customer communication skills are required. bull High organizational ability, self-directed and ability to be flexible. bull Strong analytical, documentation, and communication skills. bull Out of the box thinker bull Experience with trouble ticketing and change management tools. bull Excellent English - written and verbal. bull Ability to communicate with international colleagues customers. bull PC literate ndash MS Windows, Word, Excel, Outlook, Sharepoint bull Knowledge of Android and iOS operating systems bull Optional Knowledge of AWS, Confluence, JIRA, Salesforce bull Energetic individual who thrives in a high growth, entrepreneurial environment

Keywords: ScrumLink, Inc., Seattle , Device- Lab Manager, Other , Seattle, Washington

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