Computer Operator IV

Company: Chenega Corporation
Location: Silverdale
Posted on: January 12, 2021

Job Description:

Summary The Computer Operator IV will provide support to the IT Help Desk while maintaining a close and highly responsive relationship to the day-to-day activities of the Supervisor and Staff, while receiving supervision and guidance. The Computer Operator IV will perform various clerical duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the IT Help Desk. Responsibilities * Monitors and operates the enterprise in accordance with operating instructions * Studies operating instructions to determine equipment setup needed * Loads and configures equipment with required items * Assists customers with Tier 1 assistance calls * Enters, and maintains job tickets into the ticketing system * Diagnoses and corrects equipment malfunctions * Reviews error messages and makes corrections during operation or refers problems * Maintains operating record * Performs daily activities that include administrative duties * Performs project and job tracking and review * Performs other related duties as assigned * Other duties as assignedQualifications * High School Diploma/GED required. * 2+ years' experience in an IT desktop support role * Experience working in a multi-platform environment with Windows 2000/XP * Secret clearance required

Keywords: Chenega Corporation, Seattle , Computer Operator IV, Other , Silverdale, Washington