GSOC Supervisor
Company: Securitas USA
Location: Seattle
Posted on: January 12, 2021
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Job Description:
Global Security Operations Center (GSOC)
SupervisorPosition:Global Security Operations Center (GSOC) -
SupervisorReports To:Campus Security ManagerLocation:Seattle,
WASupervises a team of operators within the Global Security
Operations Center (GSOC) to include ensuring operational
effectiveness, scheduling, and training. The successful candidate
will have experience developing a high performing team, strong
customer service skills and the ability to facilitate effective
communication internally and externally to perform this job. The
GSOC has global responsibilities that can include incident
response, escalations, access control, loss prevention, and
reporting safety and security incidents. Essential Functions*
Supervises the Global Security Operations Center (GSOC),
continually evaluating its operation, and provides recommendations
for improvement.* The GSOC supervisor will lead a team operators on
a given shift.* Participates in the orientation, training,
development and retention of high caliber personnel to ensure all
positions are properly staffed. Acts to ensure that each staff
member is treated with dignity and respect. Coaches employees and
carries out disciplinary actions in accordance with current
policy.* Plans, directs, and coordinates work. Evaluates and
assesses workload, work methods and procedures, and administrative
support systems. Meets with staff and management to identify
opportunities for improvement, resolve problems, and implement
changes.* Supports the security team in supplying metrics to
demonstrate security team effectiveness and performance* Reports
weekly on GSOC operations; addresses any actual or potential
problems in operation; supports security planning, as requested.*
Consistently maintains the documentation and follows standardized
procedures to successfully complete unannounced audits. Reviews all
event reports and ensures timely notification to appropriate
levels.* Performs additional functions, duties and specific tasks
of a similar nature and scope as necessary to achieve assigned
business objectives.* The functions listed describe the business
purpose of this job. Specific duties or tasks may vary and be
documented separately. The employee might not be required to
perform all functions listed. Additional duties may be assigned,
and functions may be modified, according to business necessity.*
All assigned duties or tasks are deemed to be part of the essential
functions, unless such duties or tasks are unrelated to the
functions listed, in which case they are deemed to be other
(non-essential) functions.* Employees are held accountable for
successful job performance. Job performance standards may be
documented separately and may include functions, objectives, duties
or tasks not specifically listed herein.* In performing functions,
duties or tasks, employees are required to know and follow safe
work practices, and to be aware of company policies and procedures
related to job safety, including safety rules and regulations.
Employees are required to notify superiors upon becoming aware of
unsafe working conditions.* All functions, duties or tasks are to
be carried out in an honest, ethical and professional manner, and
to be performed in conformance with applicable company policies and
procedures. In the event of uncertainty or lack of knowledge of
company policies and procedures, employees are required to request
clarification or explanations from superiors or authorized company
representatives.MINIMUM QUALIFICATIONS AT ENTRYAdditional
qualifications may be specified and receive preference, depending
upon the nature of the position.Minimum Hiring Standards* Must be
at least 18 years of age.* Must have a reliable means of
communication, such as cell phone.* Must have a reliable means of
transportation (public or private).* Must have the legal right to
work in the United States.* Must have the ability to speak, read,
and write English proficiently.* Must have a high school diploma,
secondary education equivalent, or GED.* Must be willing to
participate in the company's pre-employment screening process,
including drug screen and background
investigation.Education/Experience* High School diploma, GED and 2
years of related experience. Equivalent combination of education
and experience sufficient to perform the essential functions of the
job, as determined by the company.* 1-year customer service
experience.* Experience with LENEL, Milestone, or ProWatch access
control systems.* Intermediate knowledge of Microsoft Office
applications including Word, Excel, PowerPoint and OneNote.*
Knowledge on other systems such as SharePoint or other security
system tools highly preferred.* Additional relevant experience can
be substituted for the required education based on one calendar
year of experience for one academic year of education.SPECIAL
REQUIREMENTS* Must be able to meet and continue to meet
requirements for specific skills, certifications or authorizations
specified for the assigned accounts. May be required to work
overtime without advance notice.* Must successfully complete
classroom and on the job training.* Advanced computer skills are
mandatory.Competencies* Ability to communicate clearly and
concisely, sharing information with a varied audience.* Strong
working knowledge of Lenel, Prowatch and Milestone systems*
Knowledge of security operations and procedures.* Knowledge of
operations for a 24x7 monitoring center.* Knowledge of supervisory
practices and procedures.* Skill in staff supervision, including
assigning work and providing training and discipline.* Ability to
provide positive direction and motivate performance.* Capable of
learning a variety of security and safety devices and controls.*
Ability to track and maintain schedule assignments.* Ability to
maintain professional composure when dealing with unusual
circumstances.* Ability to use a computer and a working knowledge
of Microsoft Outlook, Word and Excel.* Planning, organizing and
leadership skills.* Strong customer service and service delivery
orientation.* Ability to interact effectively at various social
levels and cross diverse cultures.* Ability to be an effective
leader and member of a team.* Ability to take initiative and
achieve results within constraints of standard operating
procedures.* Ability to carry out multiple assignments
concurrently.* Ability to adapt to changes in the external
environment and organization.* Ability to synthesize and arrive at
logical conclusions with input derived from multiple sources.*
Ability to determine course of action based upon detailed written
instructions.* Ability to use and learn communication
technologiesWORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:With or
without reasonable accommodation, requires the physical and mental
capacity to effectively perform all essential functions. In
addition to other demands, the demands of the job include:*
Maintaining composure in dealing with authorities, executives,
clients, and staff, occasionally under conditions of urgency and in
pressure situations.* Required ability to handle multiple tasks
concurrently.* Computer usage which may include prolonged periods
of data entry.* Handling and being exposed to sensitive and
confidential information.* Regular talking and hearing.* Frequent
sitting, and standing, which may be required for long periods of
time.* Occasional reaching with hands and arms, stooping, kneeling,
crouching, and crawling.* Frequent lifting and/or moving up to 10
pounds and occasional lifting and/or moving up to 25 pounds.* Close
vision, distance vision, and ability to adjust
focus.EOE/M/F/Vet/Disabilities Please apply using Chrome, Safari,
or Firefox.
Keywords: Securitas USA, Seattle , GSOC Supervisor, Other , Seattle, Washington
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