GSOC Supervisor

Company: Securitas USA
Location: Seattle
Posted on: January 12, 2021

Job Description:

Global Security Operations Center (GSOC) SupervisorPosition:Global Security Operations Center (GSOC) - SupervisorReports To:Campus Security ManagerLocation:Seattle, WASupervises a team of operators within the Global Security Operations Center (GSOC) to include ensuring operational effectiveness, scheduling, and training. The successful candidate will have experience developing a high performing team, strong customer service skills and the ability to facilitate effective communication internally and externally to perform this job. The GSOC has global responsibilities that can include incident response, escalations, access control, loss prevention, and reporting safety and security incidents. Essential Functions* Supervises the Global Security Operations Center (GSOC), continually evaluating its operation, and provides recommendations for improvement.* The GSOC supervisor will lead a team operators on a given shift.* Participates in the orientation, training, development and retention of high caliber personnel to ensure all positions are properly staffed. Acts to ensure that each staff member is treated with dignity and respect. Coaches employees and carries out disciplinary actions in accordance with current policy.* Plans, directs, and coordinates work. Evaluates and assesses workload, work methods and procedures, and administrative support systems. Meets with staff and management to identify opportunities for improvement, resolve problems, and implement changes.* Supports the security team in supplying metrics to demonstrate security team effectiveness and performance* Reports weekly on GSOC operations; addresses any actual or potential problems in operation; supports security planning, as requested.* Consistently maintains the documentation and follows standardized procedures to successfully complete unannounced audits. Reviews all event reports and ensures timely notification to appropriate levels.* Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.* The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.* All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.* Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties or tasks not specifically listed herein.* In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.* All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.MINIMUM QUALIFICATIONS AT ENTRYAdditional qualifications may be specified and receive preference, depending upon the nature of the position.Minimum Hiring Standards* Must be at least 18 years of age.* Must have a reliable means of communication, such as cell phone.* Must have a reliable means of transportation (public or private).* Must have the legal right to work in the United States.* Must have the ability to speak, read, and write English proficiently.* Must have a high school diploma, secondary education equivalent, or GED.* Must be willing to participate in the company's pre-employment screening process, including drug screen and background investigation.Education/Experience* High School diploma, GED and 2 years of related experience. Equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.* 1-year customer service experience.* Experience with LENEL, Milestone, or ProWatch access control systems.* Intermediate knowledge of Microsoft Office applications including Word, Excel, PowerPoint and OneNote.* Knowledge on other systems such as SharePoint or other security system tools highly preferred.* Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.SPECIAL REQUIREMENTS* Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. May be required to work overtime without advance notice.* Must successfully complete classroom and on the job training.* Advanced computer skills are mandatory.Competencies* Ability to communicate clearly and concisely, sharing information with a varied audience.* Strong working knowledge of Lenel, Prowatch and Milestone systems* Knowledge of security operations and procedures.* Knowledge of operations for a 24x7 monitoring center.* Knowledge of supervisory practices and procedures.* Skill in staff supervision, including assigning work and providing training and discipline.* Ability to provide positive direction and motivate performance.* Capable of learning a variety of security and safety devices and controls.* Ability to track and maintain schedule assignments.* Ability to maintain professional composure when dealing with unusual circumstances.* Ability to use a computer and a working knowledge of Microsoft Outlook, Word and Excel.* Planning, organizing and leadership skills.* Strong customer service and service delivery orientation.* Ability to interact effectively at various social levels and cross diverse cultures.* Ability to be an effective leader and member of a team.* Ability to take initiative and achieve results within constraints of standard operating procedures.* Ability to carry out multiple assignments concurrently.* Ability to adapt to changes in the external environment and organization.* Ability to synthesize and arrive at logical conclusions with input derived from multiple sources.* Ability to determine course of action based upon detailed written instructions.* Ability to use and learn communication technologiesWORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:* Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under conditions of urgency and in pressure situations.* Required ability to handle multiple tasks concurrently.* Computer usage which may include prolonged periods of data entry.* Handling and being exposed to sensitive and confidential information.* Regular talking and hearing.* Frequent sitting, and standing, which may be required for long periods of time.* Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.* Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.* Close vision, distance vision, and ability to adjust focus.EOE/M/F/Vet/Disabilities Please apply using Chrome, Safari, or Firefox.

Keywords: Securitas USA, Seattle , GSOC Supervisor, Other , Seattle, Washington