Data Specialist - CWA - Seattle, WA

Company: Lumen
Location: Seattle
Posted on: January 15, 2021

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role Open customer payments for input to our customer payment processing system. MUST be able to open mail on OPEX mail extraction equipment. The Main Responsibilities Remittance Processing Services in Seattle, WA is responsible for processing customer payments. The job involves:Extracting and posting customer payments using mail extraction equipment and MAVRO software dailyPerforming advanced and routine clerical duties including, but not limited to, reviewing, and processing a wide variety of detailed material, maintaining databases, analyzing, and reconciling data of a complex nature from multiple sourcesContacting customers for payment remit information using the telephone and Outlook emailProcessing Vendor payment requests to Accounts PayableAccessing several databases/programs, reference materials, departmental experts outside sources What We Look For in a Candidate We are looking for a candidate that has a positive attitude and someone that will go above and beyond for customer satisfaction:Must be able to stand up to eight hours a day operating mail extraction equipmentMust be able to sit up to eight hours a day operating mail extraction equipment and MAVRO softwareMust be able to lift at least twenty poundsComputer literacy, multi-tasking, problem solving and verbal communication Knowledge of specific databases and billing systems Customer Service skillsMust be able to effectively communicate with Management, peers, and internal/external contactsMust be able to meet Market Unit commitments and Service Level AgreementsMust practice the Unifying Principles What to Expect Next Requisition #: 240020This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Seattle , Data Specialist - CWA - Seattle, WA, Other , Seattle, Washington