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Solutions Architect

Company: PK
Location: Seattle
Posted on: February 21, 2021

Job Description:

OverviewPK is a market leader in the customer loyalty and engagement space, helping B2C and B2B companies design, build, and run strategies and programs that enhance value for their customers and improve retention. The Solutions Architect is responsible defining and implementing PK's approach to technology enabled solutions utilizing third-party platforms as well as custom engineering and for understanding client business outcomes and formulating high quality solutions that empower the business to achieve their outcomes across the digital ecosystem. These outcomes are focused on engagement and interactions across the stack including, but not limited to, E-Commerce, CDP, Marketing, Loyalty, and Apps.PK's Integrated Loyalty Solutions business includes offerings that span customer research, strategy, experience design, custom mobile and technology development, platform solutions, analytics and data sciences, and managed services for technology and marketing support. This is an exciting, growing part of the overarching business, and your role will be to drive technology innovation and growth for this solution area, working with other Loyalty Solution team members, the broader PK organization, and prospective clients directly.Responsibilities

  • You will collaborate effectively with stakeholders to grow this business and further establish PK's brand in this space.
  • As a key leader within the Integrated Loyalty Solution team, collaborate in driving vision and strategic plan for growing an integrated solution business spanning Design, Build, and Run phases of digital transformation.
  • Establish successful cross-functional partnerships within PK to influence and collaborate with other leaders to further our strategic vision.
  • Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity as it relates to digital engagement and journeys.
  • Responsible for the primary Marketing data model and architecture.
  • Translate business and marketing challenges into well-architected solutions.
  • Provide solution oversight and team support for loyalty technology engagements, conduct QA, and ensure maturation of loyalty solution delivery model.
  • Maintain a target utilization / billable rate consistent with role.
  • Lead and publish points of view, frameworks, solution architectures, methodologies and other key artefacts.
  • Support work with our Alliance Partnerships team to develop and maintain strategic relationships with third-party platform companies in the loyalty space.
  • Contribute to client-facing sales conversations as a loyalty technology expert.
  • Help develop proposal content, working in partnership with a pursuit team.
  • Develop and publish market-facing thought leadership regarding best-practices, challenges, and trends related to loyalty technology.
  • Manage, coach, and grow talent to build a pipeline of future Loyalty Solution leaders. Qualifications
    • You will bring a holistic understanding of the digital ecosystem and how platforms work together to support engagement, interactions and experience workflows.
    • You will be able to understand and articulate best-practices, tradeoffs, and executive rationale for technology platform decisions that enable digital roadmaps.
    • You will enjoy developing and publishing internal firm-facing and external market-facing thought leadership, including perspectives on solution architecture, loyalty platform technologies, process/delivery methodologies, and specific best-practices or challenges involved with driving a technology roadmap in the loyalty space.
    • You are adept at spanning both higher-level work (strategic planning, solution architecture, etc.) as well as lower-level execution details involved in our work for example: platform configuration, integrations, and project solution management.
    • Most importantly, you will be a team player driven by your desire to help grow a business as a collective team, not only by your own personal targets.
    • 10+ years of relevant experience within digital technology, martech, and loyalty focused platforms space
    • 5+ years leadership experience in relevant digital services business
    • BA/BS or higher degree preferred
    • Strong solution orientation, problem solving skills, and growth mindset
    • Strong business, communication and presentation skills
    • Organized with the ability to manage & track multiple priorities
    • Ability to collaborate effectively with others across the organization to accomplish team goals
    • Proven client relationship development and service skills
    • Flexibility, agility, and resiliency to work in a growth stage services firm - In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PK are based exclusively on merit. PK does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law. - provided by Dice

Keywords: PK, Seattle , Solutions Architect, Other , Seattle, Washington

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