Senior IT Systems Engineer SENIO01792
Company: Sound Transit
Posted on: February 22, 2021
Under general direction, performs at a senior professional level
in planning, developing, and implementing the Agency's Information
Technology (IT) infrastructure architecture and design; recommends
and implements technology and processes to improve system uptime;
develops and implements Disaster Recovery architecture; oversees IT
systems quality assurance, the IT lab environment, and IT
standards; troubleshoots escalated, severity infrastructure issues;
mentors and leads less experienced systems engineer and operations
staff; and assists the IT Division.
The following duties are a representative summary of the primary
duties and responsibilities. Incumbent(s) may not be required to
perform all duties listed and may be required to perform
additional, position-specific duties.
--- Provides technical team leadership; mentors and coaches less
experienced team members; provides the expertise and guidance to
peers, leadership, and associates on the overall infrastructure
architecture; cross train Systems Engineering and other staff on
key infrastructure functions; participates in ongoing professional
development to enhance technical skills, communication skills,
business knowledge, and knowledge of IT products and procedures;
and facilitates the initiation of key strategic infrastructure
initiatives and develops implementation plans to deliver
--- Performs information technology (IT) architect and design
server and back office systems in production and lab environments;
performs server consolidation using server virtualization
technology; administers, configures, and supports Agency LAB and
Production VMware environments; plans for infrastructure growth to
meet current and future agency needs; develops and maintains the
infrastructure strategies for efficient and effective use of
Agency's infrastructure information technology products and
services; serves as the infrastructure architect in the analysis,
design, and planning phases of assigned projects; coordinates with
vendors, IT management, IT staff, and other Agency partners to
evaluate Agency technology needs and design robust technical
solutions; and reviews and captures architecture plans for complex
--- Develops and maintains infrastructure standards; develops
server build and configuration standards; plans and oversees
adherence to change management and release management processes;
defines and maintains infrastructure architecture principles,
policies, and standards; coordinates with IT peers to develop and
maintain a scalable, cost effective infrastructure roadmap; and
ensures proper documentation maintained for all actions, practices,
procedures, and processes.
--- Administers and troubleshoots infrastructure systems; oversees
administration of systems maintained by server team including
Windows OS, Backup System, SAN, Exchange, File Server, Print
Servers; provides expertise in advanced/complex technical areas
including SAN, VMWare, load balancing, and fail-over/clustering;
provides technical support and engineering support for Active
Directory, group policy, LDAP, WINS, DNS, DHCP, Windows Server, and
SCCM; troubleshoots escalated, severity infrastructure issues;
proactively evaluates the impact of system modifications and
enhancements; conducts infrastructure capacity and performance
analysis; develops solutions to assure high system availability and
performance aligned with SLAs; and leads monthly patch management
process for servers.
--- Researches and deploys new technologies; maintains expertise in
the area of architecture, including industry trends, strategies,
and products to ensure that the company's assets are effectively
and efficiently utilized; conducts research and makes
recommendations on emerging technologies, toolsets, applications,
and systems that consider among other factors cost savings,
adoption, standardization/simplification, flexibility, and reuse to
determine business requirements.
--- Implements and maintains effective team processes; serves as
process owner responsible for the implementation and continuous
improvement of related infrastructure team processes; leads team
process improvement efforts; participates in continuous improvement
events (Kaizens) within IT; and aligns technical infrastructure to
IT Service Level Objectives.
--- Oversees vendor management; directs consultants responsible for
implementing and managing Operational and Infrastructure systems
(hardware and software); and conducts monthly and/or quarterly
meetings with vendors on their product road maps.
--- Provides support to the division/department on matters as
directed; serves as staff on a variety of boards, commissions, and
committees; serves as staff on a variety of committees as assigned;
prepares and presents staff reports and other necessary
correspondence; attends and participates in professional group
meetings; maintains awareness of new trends and developments in the
fields related to area of assignment; incorporates new developments
as appropriate; ensures processes, policies, and practices are
interpreted and applied consistently and effectively; ensures
accountability and compliance with all current and applicable state
and federal laws, Agency policies and procedures, rules and
--- Demonstrates Sound Transit's Values in every interaction.
--- It is the responsibility of all employees to follow the Agency
safety rules, regulations, and procedures pertaining to their
assigned duties and responsibilities, which could include systems,
operations, and/or other employees.
--- It is the responsibility of all employees to integrate
sustainability into everyday business practices.
--- Other duties as assigned.
Education and Experience:
Bachelor's Degree in computer science, information technology,
business management information systems, or closely related field
and five years of IT Systems Engineer experience in a distributed,
enterprise production environment including experience
implementing, configuring, and maintaining advanced/complex
infrastructure technology including SAN, VMWare, load balancing,
and fail-over/clustering; OR an equivalent combination of education
Required Licenses or Certifications:
Valid state driver's license.
Required Knowledge of:
--- IT infrastructure systems, distributed, enterprise production
environment, Active Directory, group policy, LDAP, WINS, DNS, DHCP,
and Windows Server.
--- VMware ESX including server consolidation, server image
creation, VM builds, backups, performance monitoring and
adjustments, license management, software patches, and driver
--- Specific architecture and design including network storage,
virtualization, distributed file system, data replication between
distributed sites, disaster recovery, and backup systems.
--- IT troubleshooting in a production environment.
--- Implementing, configuring, and administering MS SCCM in a
--- Major hardware components, including memory configuration, RAID
configuration, backup systems, storage technology, clustering, and
--- Pertinent federal, state, and local laws, codes, and
--- Project management practices and principals.
--- Principles of business letter writing and basic report
--- English usage, spelling, grammar, and punctuation.
--- Modern office procedures, methods, and equipment including
computers and computer applications such as word processing,
spreadsheets, and statistical databases.
--- Lead/supervisory principles, methods, and techniques.
--- Establishing and maintaining effective working relationships
with other department staff, management, vendors, outside agencies,
community groups, and the general public.
--- Interpreting and administering policies and procedures
sufficient to administer, discuss, resolve, and explain them to
staff and other constituencies.
--- Utilizing network tools to monitor servers, firewalls, and
network components for errors, security issues, and other problems;
review device, network, and application logs; review usage and
--- Troubleshooting, resolving, and responding to infrastructure
issues and problems; coordinating solutions with outside vendors,
users, and information technology staff.
--- Leading process improvement efforts, implementing process
changes, and improving productivity through process
--- Defining vision and goals for the team, and implementing
changes to meet goals.
--- Configuring, troubleshooting, and managing EMC SAN storage
including configuring fiber switches, creating LUNs, and
replication of storage.
--- Communicating and coordinating with co-workers, customers, and
--- Working effectively under pressure, meeting deadlines, and
adjusting to changing priorities.
--- Managing projects and making decisions in fast-paced, difficult
--- Responding to inquiries and in effective oral and written
--- Researching, analyzing, and evaluating new service delivery
methods and techniques.
--- Working cooperatively with other departments, Agency officials,
and outside agencies.
Physical Demands / Work Environment:
--- Work is performed in a standard office environment.
--- Subject to standing, walking, bending, reaching, stooping, and
lifting of objects up to 35 pounds; may occasionally be exposed to
dangerous machinery and physical harm when working in the field at
construction sites and maintenance facilities.
--- The Agency promotes a safe and healthy work environment and
provides appropriate safety and equipment training for all
personnel as required.
Sound Transit is an equal employment opportunity employer.....
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Keywords: Sound Transit, Seattle , Senior IT Systems Engineer SENIO01792, Other , Seattle, Washington
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