Documentation Specialist
Company: Dolly Inc.
Location: Seattle
Posted on: February 22, 2021
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Job Description:
Dolly was created to reimagine the big and bulky item delivery
experience by putting the customer in control and optimizing for
convenience and safety at an affordable price. We deliver millions
of items and are the leading on-demand delivery service trusted by
retailers like Best Buy, Costco, Crate & Barrel, Big Lots!, and
many more.Headquartered in Seattle, Dolly is currently operating in
35+ markets and will soon be everywhere nationwide. We're
passionate about creating a customer-centric brand that brings
customers back time and time again. Our team is ambitious and
humble, with innovation at the core of everything we do.About The
RoleDolly, the leading on-demand delivery service is seeking a self
motivated, curious, and creative communications and change
management specialist to support the ongoing operations as we
scale. This is a new role at Dolly and will be a great opportunity
for a motivated, results driven communications professional to be a
true stakeholder and have direct input into the day to day of your
role as you own all things "documentation" (non-technical) at
Dolly.What You'll Do* Crafting external facing (customer/driver)
messaging used by our live operations team* Drive team efficiency
through improvement of existing processes and creating new ones in
order to respond and adapt to the changing needs of the business *
Creating and maintaining training materials and internal facing
knowledge base articles* facilitating and continuing to improve a
change management process in order to make sure that new feature
roll outs, SOP changes, and any other is in place for new feature
roll-outs, SOP changes, (including things like changes to our SOPs,
feature roll-outs, and new service area launches) * Monitor
internal company communications (including internal communications
tools such as Slack) and connect people to resources, escalate
questions, comments or concerns * Assist in developing and
facilitating trainings, including but not limited to: new agent
training, on-boarding, and feature roll-outsDesired
Qualifications:* Experienced, confident, and creative writer ready
to take on new challenges* Experience in developing and creating
communications plans including internal and external-facing
documentation* Experience with project management* Ability to
create and improve existing systems and processes * Extremely
dependable, punctual, and manage your time well.* Good attention to
detail and critical thinking* High level of comfort and familiarity
with smartphone applications.* Ability to multi-task and switch
into different modes during the workday/week* Experience with
Zendesk is a plus* Experience working with remote and/or
international teams is a plusAbout Us:Dolly is an equal opportunity
employer and prohibits discrimination and harassment of any kind.
We are committed to providing equal employment opportunity
regardless of race, color, ancestry, religion, sex, national
origin, sexual orientation, age, citizenship, marital status,
disability, gender identity, family or parental status, or Veteran
status.Powered by JazzHRiK45dnfD6H
Keywords: Dolly Inc., Seattle , Documentation Specialist, Other , Seattle, Washington
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