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Bilingual Contact Center Rep (Vietnamese Or Korean OR Spanish)

Company: Aerotek
Location: Seattle
Posted on: April 9, 2021

Job Description:

Credit Union is currently looking for a Bilingual (Spanish, Vietnamese or Korean) Customer Service Representative to help support their customer contact center.Essential Job Functions Responsible for answering incoming calls promptly and in a friendly and courteous manner. Processes member transactions with accuracy and efficiency. Provides information and applicable forms concerning products and services. Interviews members to analyze and determine members' needs. Adheres to credit union's procedures regarding verification while processing member requests. Balances Teller ID at end of each business day. Supports, promotes and cross-sells Credit Union products and services. Functions as a troubleshooter to resolve issues. Maintains required records. Assist members with requests and trouble shoots issues concerning the website and Tellerline. Corresponds to e-mail inquiries, comments & concerns. Process offline requests, faxes, and correspondence on a daily rotation with other contact center representatives. Monitor and respond to text messages in a professional manner. Support the Credit Union vision and brand and represent it with every member interaction. The ability to support members utilizing Seattle Credit Union services, including Online Banking, Mobile Apps, bill pay and ATM's. Provides branch support regarding online banking. Maintains a product referral rate in accordance with department goals Maintains a Quality Loop satisfaction rating in accordance with credit union goals by providing high quality service based on our service standardsBilingual Contact Center Rep (Call Center Rep.doc) Page 2 of 4August 2017 Completes Product/Service Knowledge Assessment within 90 days of employment with a score of at least 80%. (Note: This assessment may be taken as many times as needed to achieve this score). Demonstrate effective service interactions using the Service Interaction and Handling Objectives Model. Maintains knowledge of Credit Union's Bank Secrecy Act policy, procedures, and practices to meet compliance requirements. Communicate effectively, both verbally and written, in a second language.Skills:Customer Service, incoming calls, 10-key, bilingual, call center, call center customer serviceAdditional Skills & Qualifications:MUST HAVES:- Candidates must be able to handle a high volume of calls and high stress- Candidates need to be self proficient/organized- Candidates must have a HS Diploma or GED as a minimum education requirementNICE TO HAVE:- 1+ year experience in a credit union or other financial institution- Candidates who are bilingual in Spanish, Vietnamese, Russian, or French is a BONUS- Candidates who have 1+ year of previous call center experience are highly preferredExperience Level:Entry - Intermediate Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Seattle , Bilingual Contact Center Rep (Vietnamese Or Korean OR Spanish), Other , Seattle, Washington

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