Community Lead

Company: WeWork Companies Inc.
Location: Seattle
Posted on: April 10, 2021

Job Description:

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community. About the Opportunity Our Community team is an integral part of our business with the mission to enable our members to create their life's work. As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our WeWork global standards. In addition, you'll ensure we deliver on our targets for an uncompromised member experience through curated events based on members' interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests. In this role, you'll: Membership Engagement & Retention:-- Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience. Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Follow up in person with all members who've submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind. Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.-- Move-In & Move Out : Conduct pre-move-in meetings with all new accounts to ensure a successful move in. Complete the New Member Orientation process for all new accounts within the building. Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.-- Conduct move out interviews to understand the departing members' overall experience. Conduct building tours set up by the Sales team for VIPs or prospective members as needed. Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.). Hand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc). Events: Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team. Set up and host weekly "social events" that help to create a community within your location and execute "Value-Driving" events planned by the Events team when applicable in the building. Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters. Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc). Building Operations and Management: Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams. Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast. Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion. Liaise with in-building, third party cleaning companies to ensure space is kept up to standards. Track, audit, and organize keys collected and distributed: Manage keycard stock and request new inventory as needed. Safety and Security: Review and understand the role in the building management & WeWork provided Emergency Action Plans.-- Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts. About You We'd love to hear from you if you meet the qualifications below: Bachelor's Degree or equivalent experience. 2+ years of experience in hospitality. Proficient local language and understanding of local culture required. Excellent interpersonal and networking skills. Strong verbal and written communication skills. Strong organization skills with the ability to multitask projects from start to finish. You are attentive to detail and manage tasks efficiently and effectively. You enjoy and thrive at continually growing relationships. Life at WeWork Just as we empower our community, we believe in empowering our team to create their own life's work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here. Have you signed a noncompete, nonsolicitation, confidentiality or other agreement with your current employer or any previous employer that could impact your ability to work for WeWork? --*
-- Do any of your relatives or close friends work for WeWork? --*
-- Do you have an immediate family member (i.e., a spouse, parent, sibling, or child) or close friend who is a government official, political party official, or candidate for public office? --*
-- Do you currently or have you ever worked for WeWork or its affiliates in the past? --*
-- If Yes, please provide the work email address you were given
Will you now or in the future require WeWork to commence or sponsor an immigration case in order to employ you in the country in which the position is located? --*
-- WeWork is committed to hiring refugees. In furtherance of this effort, applicants are encouraged (but not required) to identify their status below. Learn more about this program at wework.com/refugees.
Please select Voluntary Self-Identification of Gender Identity and Sexual OrientationWeWork is committed to building a workforce where people of all backgrounds can thrive. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.In addition to the information required to consider your candidacy, we invite you to voluntarily provide certain demographic information. The requested information ensures we meet certain reporting obligations, while also supporting the execution of our diversity strategy. Please note that disclosure of the requested information is voluntary, any information provided will be kept confidential (and will only be visible to members of the People and Legal teams with security access to additional restricted data), and that neither the information provided nor your decision to disclose, or refuse to disclose, the requested information will affect any employment actions taken by the Company. Gender Identity (Select one)
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U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at WeWork External are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

• Autism
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• Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: WeWork Companies Inc., Seattle , Community Lead, Other , Seattle, Washington