Community Lead
Company: WeWork Companies Inc.
Location: Seattle
Posted on: April 10, 2021
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Job Description:
WeWork began in 2010 with a vision to build the first global
physical platform designed to bring people together. Today, we
offer access to a desk, an office, a headquarters, or an entire
building in hundreds of cities around the world; with over a third
of the Fortune 500 companies being part of the WeWork community.
About the Opportunity Our Community team is an integral part of our
business with the mission to enable our members to create their
life's work. As a Community Lead, you are integral to the elevated
member experience at your WeWork location. You will report to your
building each day and will be responsible for ensuring we meet our
members' needs and maintain our WeWork global standards. In
addition, you'll ensure we deliver on our targets for an
uncompromised member experience through curated events based on
members' interests, introducing members to each other for business
opportunities, and creating a welcoming environment for members and
their guests. In this role, you'll: Membership Engagement &
Retention:-- Complete scheduled, quarterly conversations with owned
accounts to help them maximize the value of their WeWork membership
while checking in on all members regularly to understand their
ongoing experience. Anticipate member and guest needs before they
arise using relevant information collected about members to enhance
and personalize their experience. Follow up in person with all
members who've submitted a bad rating for conference rooms, poorly
rated a ticket, or submitted a negative Medallia response. Follow
the model for issue resolution, utilizing the severity scale to
determine the next steps. Ensure the proposed solution fully meets
the member's needs. Review all Medallia responses to understand
areas of improvement and implement proactive changes, keeping
member experience top of mind. Support front desk coverage schedule
as needed, ensuring there is consistent coverage during business
hours.-- Move-In & Move Out : Conduct pre-move-in meetings with all
new accounts to ensure a successful move in. Complete the New
Member Orientation process for all new accounts within the
building. Curate new member on-boarding materials such as welcome
member notes, FAQ guides, etc to provide on move-in day.-- Conduct
move out interviews to understand the departing members' overall
experience. Conduct building tours set up by the Sales team for
VIPs or prospective members as needed. Alert appropriate contact on
the Growth Team when a member notifies of any desire to have a
Growth related conversation (ex. move-out requests, extensions,
transfers, etc.). Hand-off prospective member sales to appropriate
sales contacts (walk-ins, current members, guests, etc). Events:
Provide feedback on programming types (based on member makeup) and
evaluate events based on attendance, satisfaction, and impact on
the appropriate Events team. Set up and host weekly "social events"
that help to create a community within your location and execute
"Value-Driving" events planned by the Events team when applicable
in the building. Distribute all necessary info to promote the event
including creation and posting of weekly events poster and
individual event posters. Ensure building-specific operational
requirements are met for each event (elevators, HVAC, etc).
Building Operations and Management: Conduct morning walkthroughs to
address any issues, Escalating any recurring issues to your manager
and/or relevant cross-functional teams. Know and explain WeWork
policies and procedures and communicate, inform, and update members
on building issues via email, in person, or broadcast. Manage the
energy in the building ensuring music levels and activations are
appropriate to the daypart and occasion. Liaise with in-building,
third party cleaning companies to ensure space is kept up to
standards. Track, audit, and organize keys collected and
distributed: Manage keycard stock and request new inventory as
needed. Safety and Security: Review and understand the role in the
building management & WeWork provided Emergency Action Plans.--
Create incident reports as necessary, Respond appropriately and
escalate any medical emergency (injury or illness), and respond to
instructions from Leadership regarding emergency situations or
security alerts. About You We'd love to hear from you if you meet
the qualifications below: Bachelor's Degree or equivalent
experience. 2+ years of experience in hospitality. Proficient local
language and understanding of local culture required. Excellent
interpersonal and networking skills. Strong verbal and written
communication skills. Strong organization skills with the ability
to multitask projects from start to finish. You are attentive to
detail and manage tasks efficiently and effectively. You enjoy and
thrive at continually growing relationships. Life at WeWork Just as
we empower our community, we believe in empowering our team to
create their own life's work. We move fast and challenge each
other, but we always make sure we look out for one another. Our
culture and values are what make working here rewarding. We are an
equal opportunity employer and value diversity at our company. We
do not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status. Learn more about diversity at WeWork
here. Have you signed a noncompete, nonsolicitation,
confidentiality or other agreement with your current employer or
any previous employer that could impact your ability to work for
WeWork? --*
-- Do any of your relatives or close friends work for WeWork?
--*
-- Do you have an immediate family member (i.e., a spouse, parent,
sibling, or child) or close friend who is a government official,
political party official, or candidate for public office? --*
-- Do you currently or have you ever worked for WeWork or its
affiliates in the past? --*
-- If Yes, please provide the work email address you were given
Will you now or in the future require WeWork to commence or sponsor
an immigration case in order to employ you in the country in which
the position is located? --*
-- WeWork is committed to hiring refugees. In furtherance of this
effort, applicants are encouraged (but not required) to identify
their status below. Learn more about this program at
wework.com/refugees.
Please select Voluntary Self-Identification of Gender Identity and
Sexual OrientationWeWork is committed to building a workforce where
people of all backgrounds can thrive. We do not discriminate based
upon gender, sexual orientation, marital or civil status, pregnancy
(or pregnancy-related conditions), gender identity or expression,
transgender status or gender reassignment, race, color, national
origin or ancestry, citizenship, religion or religious beliefs,
age, physical or mental disability, genetic information (including
genetic testing and characteristics), military or veteran status,
or any other grounds or characteristic that is protected under the
law.In addition to the information required to consider your
candidacy, we invite you to voluntarily provide certain demographic
information. The requested information ensures we meet certain
reporting obligations, while also supporting the execution of our
diversity strategy. Please note that disclosure of the requested
information is voluntary, any information provided will be kept
confidential (and will only be visible to members of the People and
Legal teams with security access to additional restricted data),
and that neither the information provided nor your decision to
disclose, or refuse to disclose, the requested information will
affect any employment actions taken by the Company. Gender Identity
(Select one)
Agender
Bigender
Cisgender Female
Cisgender Male
Genderfluid
Genderqueer
My identity is not listed.
Nonbinary
Nonconfirming
Transgender
Decline to Self Identify
Sexual Orientation (Select one)
I identify as LGBTQIA+
I do not identify as LGBTQIA+
Decline to Self Identify
U.S. Equal Opportunity Employment Information (Completion is
voluntary) Individuals seeking employment at WeWork External are
considered without regards to race, color, religion, national
origin, age, sex, marital status, ancestry, physical or mental
disability, veteran status, gender identity, or sexual orientation.
You are being given the opportunity to provide the following
information in order to help us comply with federal and state Equal
Employment Opportunity/Affirmative Action record keeping,
reporting, and other legal requirements. Completion of the form is
entirely voluntary. Whatever your decision, it will not be
considered in the hiring process or thereafter. Any information
that you do provide will be recorded and maintained in a
confidential file. Gender Please select Are you Hispanic/Latino?
Please select Race & Ethnicity Definitions If you believe you
belong to any of the categories of protected veterans listed below,
please indicate by making the appropriate selection. As a
government contractor subject to Vietnam Era Veterans Readjustment
Assistance Act (VEVRAA), we request this information in order to
measure the effectiveness of the outreach and positive recruitment
efforts we undertake pursuant to VEVRAA. Classification of
protected categories is as follows: A "disabled veteran" is one of
the following: a veteran of the U.S. military, ground, naval or air
service who is entitled to compensation (or who but for the receipt
of military retired pay would be entitled to compensation) under
laws administered by the Secretary of Veterans Affairs; or a person
who was discharged or released from active duty because of a
service-connected disability. A "recently separated veteran" means
any veteran during the three-year period beginning on the date of
such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service. An "active duty wartime or
campaign badge veteran" means a veteran who served on active duty
in the U.S. military, ground, naval or air service during a war, or
in a campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of
Defense. An "Armed forces service medal veteran" means a veteran
who, while serving on active duty in the U.S. military, ground,
naval or air service, participated in a United States military
operation for which an Armed Forces service medal was awarded
pursuant to Executive Order 12985. Veteran Status Please select
Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023
Voluntary Self-Identification of DisabilityWhy are you being asked
to complete this form? We are a federal contractor or subcontractor
required by law to provide equal employment opportunity to
qualified people with disabilities. We are also required to measure
our progress toward having at least 7% of our workforce be
individuals with disabilities. To do this, we must ask applicants
and employees if they have a disability or have ever had a
disability. Because a person may become disabled at any time, we
ask all of our employees to update their information at least every
five years. Identifying yourself as an individual with a disability
is voluntary, and we hope that you will choose to do so. Your
answer will be maintained confidentially and not be seen by
selecting officials or anyone else involved in making personnel
decisions. Completing the form will not negatively impact you in
any way, regardless of whether you have self-identified in the
past. For more information about this form or the equal employment
obligations of federal contractors under Section 503 of the
Rehabilitation Act, visit the U.S. Department of Labor's Office of
Federal Contract Compliance Programs (OFCCP) website at
www.dol.gov/ofccp . How do you know if you have a disability? You
are considered to have a disability if you have a physical or
mental impairment or medical condition that substantially limits a
major life activity, or if you have a history or record of such an
impairment or medical condition. Disabilities include, but are not
limited to:
Keywords: WeWork Companies Inc., Seattle , Community Lead, Other , Seattle, Washington
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