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Member Experience Leader- MXL

Company: Anytime Fitness
Location: Mount Vernon
Posted on: May 6, 2021

Job Description:

The Member Experience Leader is the essential staff member of the gym. They will frequently interact, communicate, and maintain an excellent relationship with both gym members and management. The MXL is responsible for carrying out key functions for operating the gym, which are: a) providing the absolute best customer service experience.b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXL also monitors the gym environment and operations on a daily basis and offers improvements when needed. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements. Duties include but are not limited to:Welcoming all members and guestsAnswering any and all questions and handling member complaintsConflict resolution while maintaining professionalismAnswering and returning club callsGiving club toursCompleting walk throughs of facility every 15 minutes and ensuring club cleanlinessSelling memberships, writing out agreements, and entering new members into Club-OSOperating club financial system and collecting any balances of past due accountsScheduling club tours and Member Onboarding Appointments via phone,email, and textOrganizing and maintaining MXL officeCleaning and maintaining private restroom/shower facilitiesCompleting a daily task listResponsible for organizing Club Culture EventsSkills required:Great phone/communication skillsMust be quick and accurate with numbersAbility to follow directions wellAbility to work well independently and with a teamMust have a positive mindset

Keywords: Anytime Fitness, Seattle , Member Experience Leader- MXL, Other , Mount Vernon, Washington

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