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Customer Service

Company: Estately
Location: Seattle
Posted on: May 6, 2021

Job Description:

Estately is looking for an enthusiastic person to help us answer our phones from the comfort of your home office! This is a part-time position working Saturdays and Sundays, 6 to 8-hour shifts. We're a small team focused on opening up the old school real estate world. Our goal is to build the best place for people to browse, shop for, and buy homes. We have a big vision. We believe in hiring smart people and getting out of their way. What you will do:Our customers call in to schedule visits with real estate agents. You will be our leading edge of customer care, in charge of collecting information from people, scheduling visits with our field agents, and collecting questions to pass on to agents. You'll also be on the phone a lot with our agents, connecting them with clients. The pace is usually pretty fast, with lots of incoming and outgoing phone calls and emails. There are other daily and weekly administrative tasks, like collecting feedback from clients and processing updates from agents.Our client's hours are wacky. . .. and we want to be there when they call. We are looking for someone to work primarily on the weekends, Saturday and Sunday, 6 to 8-hour shifts. You'll be part of a small team of flexible people -- you'll work with the scheduler to trade shifts around when needed.You: + A people lover: you like talking on the phone, and have mastered the ability to sound patient as you effortlessly control the conversation and keep it moving forward promptly + A communicator: Your communication is always clear, poised, positive, and confident, and you can politely and quickly determine and escape 'the wrong' conversations + Ready to learn the real estate industry inside and out. (Huge bonus if you already know it!) + High-energy, with a strong desire achieve rapid growth + An adaptable problem solver, and a multitasker Your Home Office: + You provide a quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into it - wifi is not good enough + We provide a PC and internet phone + Training can all be done remotely

Keywords: Estately, Seattle , Customer Service, Other , Seattle, Washington

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