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Business Analyst

Company: Amazon.com, Inc.
Location: Seattle
Posted on: June 13, 2021

Job Description:

Are you a seasoned business analyst with experience managing teams to deliver large, complex organizational change projects? Are you interested in defining future operating models and business systems for Amazon's worldwide operations teams? At Amazon we believe that every day is still day one, and we are looking for a Senior Business Analyst to deliver multiple large scale business improvement projects to enable us continue to delight our customers while driving out waste costs and improving our efficiency and controllership.

The Senior Business Analyst is a core leadership role within a business change project team that involves managing multiple direct report Business Analysts to ensure production of high quality analysis deliverables as required by each project or program.

Reporting directly to the Program or Project Leader and working closely with the other senior project team members, the successful candidate will:

  • Review, challenge and add value to current and future state process analysis, ensuring that all process documents are of a high level of quality and consistency that is logical and comprehensive.
  • Use process assessment data to create improved future state business processes, including the definition of any automation, system use and workflows that may be required.
  • Derive recommendations from analysis that have an impact on multiple teams and provide significant business value.
  • Lead the presentation of proposed future processes and customer journeys to business users of different levels of seniority from across all areas of Amazon Operations, including teams such as Engineering, Launch Teams, Finance and Accounting to gain feedback, and collaboratively finalize process designs.
  • Review functional and non-functional requirements for the future state models as elicited by Business Analysts to ensure that requirements are justified, clear, singular, un-conflicting and prioritized, and are combined to create a clear unambiguous narrative for proposed solutions.
  • Manage and lead gap analysis with short-listed solutions providers to understand most appropriate solution options, and write and present business cases to program boards and senior leaders to justify recommendations.
  • Support any relevant procurement activities (RFP/RFI tendering processes) and work with relevant solutions provider/s to communicate requirements and clarify overall understanding of the functionality.
  • Lead the creation of UAT documentation (scripts, recording documents) and help coordinate the UAT process and any subsequent bug fixes prior to approval and roll out.
  • Support go live of new processes and solutions and act as a change champion to ensure successful change implementation.
  • Provide insightful narrative and updates to project/program managers for progress reporting and board updates.

Desired Experience

  • Effective and collaborative people management (essential);
  • Experience working with and influencing senior business partners, Directors and Vice Presidents (VPs) in a project environment, facilitating alignment and consensus on future business solutions and changes.
  • Experience engaging business stakeholders across multiple countries and cultures in a trustworthy and thoughtful manner within an exciting, innovative project environment.
  • Ability to identify resource needs for the team, and continuously build network of talent inside and outside of company, quickly and efficiently on boarding new talent when required.
  • Ability to coach effectively and provide supporting and constructive feedback to direct reports to help develop talent and support career development.
  • Set and articulate expectations around leadership behavior for team; model behavior that exemplifies Amazon Leadership Principles.
  • Effective business analysis
  • Experience in critically reviewing analysis and adding value to project deliverables such as process maps, use cases, customer journeys and requirements documents.
  • Experience in writing and presenting business cases / ROIs to senior business stakeholders.
  • Demonstrate an ability to identify risks, hand-offs, bottle necks and opportunities in business processes.
  • Bachelor's Degree
  • Experience defining requirements and using data and metrics to draw business insights
  • 3+ years relevant experience in financial/business analysis
  • Experience in SQL
  • Highly analytical, detailed oriented with experience in Fixed Asset Accounting
  • Be self-driven, and show ability to deliver on ambiguous projects with incomplete data
  • Recognized Business Analysis qualification such as IIBA or ISEB
  • Recognized Project Management Qualification such as PMI PMP, APM
  • Proven ability at looking at solutions in unconventional ways
  • Advanced ability to draw insights from analysis supported by data and clearly communicate them to the stakeholders and senior management as required
  • Experience in developing requirements and formulating business metrics for reporting

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Keywords: Amazon.com, Inc., Seattle , Business Analyst, Other , Seattle, Washington

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