As a UW employee, you will enjoy generous benefits and work/life
programs. For a complete description of our benefits for this
position, please visit our website, click here.
As a UW employee, you have a unique opportunity to change lives
on our campuses, in our state and around the world. UW employees
offer their boundless energy, creative problem solving skills and
dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits,
professional growth opportunities and unique resources in an
environment noted for diversity, intellectual excitement, artistic
pursuits and natural beauty.
Washington Athletics aims to inspire champions in competition
and in the classroom. We exist to enrich the lives of students to
positively impact our community and world for generations to come.
Operating with the four core values of growth mindset, committed
service, humility and grit, the Huskies choose to lead by example.
With over 650 student-athletes competing throughout UW's 22 sports
programs, the department of Intercollegiate Athletics is committed
to a leading-edge student-athlete experience, and offering
student-athletes the ability to compete for NCAA, IRA, and Pac-12
championships while working toward a degree from one of the world's
leading public research universities.
The primary responsibilities of the Assistant Director of Ticket
Services is to support the Husky Ticket Office with over overseeing
Men's Basketball ticket operations and supervising all vault,
ticket inventory, and fiscal procedures. The position serves as the
primary liaison with the ICA Business Office and is expected to
process all accounting and money handling procedures in compliance
with ICA business office requirements. Customer relations include
interfacing with all categories of ticket purchasers including
donors, public, faculty/staff, alumni, students, visitors as well
as various departments within the University.
Reports to the Director of Ticket Services.
Acting Director for Men's Basketball
Supervise the season ticket renewal process for Men's
Basketball. In coordination with the Tyee staff, assist with the
seat allocation process for donors. Build and manage on-sales for
seasons, partial plans, groups and single games. Coordinate season
ticket payments including follow up communication and reminders for
Serve as primary contact for with ticket office staff, ICA, and
all external constituencies. Communicate all relevant ticket
information and instructions to ticket office staff, Tyee staff,
Marketing, and other ICA staff when applicable.
Manage the ticket box office sales, customer service, recruiting
and player guest stations at events in accordance with Husky Ticket
Office, NCAA and UW policies. Oversee approximately 400 labor hours
of staffing for events; completion of accurate bank forms and time
sheets per audit requirements. Handle any elevated customer service
related issues and inquiries
Maintain accurate documentation of all ticket sales and
attendance on a game by game and year-end basis. Serve as visiting
team contact for all ticket needs. Prepare and distribute invoices
to visiting teams.
Manage any NCAA or Pac-12 hosted events. Travel with team when
necessary to coordinate post season tournament(s) ticket needs.
Accounting Operations - Processing, Balancing and Reporting:
Check out and check in starting change for the main ticket
office and seller bags for all athletic ticketed events per ICA
policies and procedures. Ensure proper amount of cash is on hand
for daily sales. Prepare daily cash/check deposits for armored car
pick-up. Request additional cash on a needed basis.
Review and check daily work of ticket office personnel for
accountability, accuracy and procedural compliance. Review/resolve
balance dues, credit balances, and refund check requests. NSF check
& credit card chargeback resolution. Daily sales batch processing
supervision, set-up, assignments, instruction and assistance. Batch
review/verification/coding of processed season, away, single game
and post season applications. Manage bank charge
settlements/verifications. Responsible for creating and executing
alternative payment options for customers, i.e. Payment Plan and
General Office Ticket Processing -
Responsible for any ticket stock received, including parking
passes, from the ticket printing company and opponent schools.
Prepare ticket stock and financial records for annual shredding
Responsible for submitting season ticket printing files to
ticket printing vendor and manage customer lists for those who
still have a balance due before mailing/distributing.
Database Management/Reporting -
Ensure proper database entry by all staff. Ability to analyze
patterns and anomalies to maintain ticketing data integrity.
Generate ad-hoc and special ticketing reports for various
Customer Service -
Assist in answering multiple ticket office phone lines, serving
customers at ticket windows, and answering general emails as
needed. Maintain and promote positive relations with customers, the
public, UW faculty, staff and students.
Staff Management -
With Director and other colleagues, regularly train part-time
staff on ticket office processes, policies, and customer service
techniques. Assist with new hire process, with interviews and
on-boarding new staff as needed. Develop training documentation and
assign special projects.
Football Responsibilities -
Assist in game-day preparations as needed. Act as support
manager at every home game. Supervise customer service
representatives and perform other box office duties as assigned by
Director of Ticket Services.
Other Duties -
Support full-time ticket office staff with fulfilling ticket
office daily procedures, game day management, customer mailings,
monitoring website ticket pages, and other miscellaneous needs.
Attend required rules education programs offered by the Department
of ICA. Comply with the rules and regulations of the University,
the NCAA, the Pac-12 Conference, the State of Washington and any
other governing body as required.
High school graduation or equivalent and two years of related
experience or equivalent education/experience. Minimum of two
years' experience working in a college athletics or professional
sports ticket operations role.
ADDITIONAL REQUIREMENTS -
Ticket Accounting Operations as described at an organization
with annual gross revenue over $5 million. Two years of database
management in a ticket system required; Paciolan preferred.
Experience working in a box office setting.
Demonstrated success working in a fast-paced environment and the
ability to multitask. Candidates should be computer proficient,
detail oriented, and enthusiastic about working within a
sport-related environment. Proven ability to work independently and
maintain composure under pressure. Display a genuine desire to help
people and customer-focused attitude. Ability to work well within a
team environment. Excellent communication and listening skills.
Ability to promote and maintain positive relations with donors,
faculty, students, and the general public.
Must be able to work non-traditional hours; games and special
events that include weekends and evenings.
Bachelor's Degree in a business or sports management field
The application process for UW positions may include completion
of a variety of online assessments to obtain additional information
that will be used in the evaluation process. These assessments may
include Work Authorization, Cover Letter and/or others. Any
assessments that you need to complete will appear on your screen as
soon as you select "Apply to this position". Once you begin an
assessment, it must be completed at that time; if you do not
complete the assessment you will be prompted to do so the next time
you access your "My Jobs" page. If you select to take it later, it
will appear on your "My Jobs" page to take when you are ready.
Please note that your application will not be reviewed, and you
will not be considered for this position until all required
assessments have been completed.
Applicants considered for this position will be required to
disclose if they are the subject of any substantiated findings or
current investigations related to sexual misconduct at their
current employment and past employment. Disclosure is required
under Washington state law.
Committed to attracting and retaining a diverse staff, the
University of Washington will honor your experiences, perspectives
and unique identity. Together, our community strives to create and
maintain working and learning environments that are inclusive,
equitable and welcoming.