This position is posted Open until Filled, but to ensure
consideration, please apply by April 22, 2021.
As a UW employee, you have a unique opportunity to change lives
on our campuses, in our state and around the world. UW employees
offer their boundless energy, creative problem solving skills and
dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits,
professional growth opportunities and unique resources in an
environment noted for diversity, intellectual excitement, artistic
pursuits and natural beauty.
Facilities Services (FS) is made up of eight departments that
operate, maintain and support the University: Building Services
Department, Campus Engineering & Operations, Emergency Management,
Facilities Employee Services, Facilities Maintenance &
Construction, Finance and Business Services, Integrated Operations
& Engagement and Transportation Services.
Transportation Services (TS) has an outstanding opportunity for
an Assistant Manager, Shuttles.
The Assistant Manager, Shuttles reports to a TS Manager for
Shuttles and is responsible for the day-to-day direction and
control of one TS workgroup and/or program including supervision of
program staff and operations, identification and implementation of
operational tactics, and operational planning, stewardship.
The TS Assistant Manager has day-to-day oversight of
transactional, service, and compliance activities for the assigned
workgroups or program and has significant authority in establishing
workgroup procedures and tactics to ensure that those activities
are carried out in keeping with organizational strategy,
departmental/institutional policy, and applicable
The TS Assistant Manager partners with other TS Assistant
Managers in different chains of command to deliver services
collaboratively and to resolve operational issues that emerge among
workgroups. The TS Assistant Manager also collaborates with the
responsible TS Manager other individuals reporting directly to the
same TS Manager in the coordination and leadership of related
Primary Duties and Responsibilities
Personnel: Direct supervisory responsibility (hiring, staff
development, work allocation, and performance management) for up to
a maximum of 15 FTEs, including regular classified and student
employees. Fill-in as a shuttle driver for scheduled and
unscheduled absences and/or unanticipated service interruptions
ensuring continuity of service. Ensure that staff are supported in
their work with appropriate tools and training. Assists with the
translation and articulation of the organizational strategy to
staff in assigned programmatic area and monitors implementation of
strategy through Annual Team Plans. Articulate a vision for
assigned programmatic areas that challenges and inspires program
Administration: Execute functions associated with organizational
compliance with applicable laws and regulations. Assist with
interpretation of requirements; develop, document, and implement
procedures; conduct analysis and reporting; make recommendations
for remediation or correction; ensure that resources are deployed
consistent with organizational strategy and plans; development and
implementation of procedures to ensure transactional accuracy.
Monitor program performance. Maintain a familiarity with
business system functions, structures, capabilities, and
limitations and participate in configuration and specification of
Service: Engage customers and business partners in the
definition of service excellence ("customer pull" approach) and use
Lean Management tools to lead and to keep the voice of the customer
present in staff-driven service improvement processes. Provide
service recovery for escalated issues or initial resolution for
high-profile individuals. Represent the program to business
partners and other internal and external stakeholders.
Professional Development: Stay abreast of industry trends and
practices. Lead and facilitate innovative practices at the
University of Washington. Represent the workgroup or organization
to industry peers and business partners. May require infrequent
overnight and/or out of state travel. Ensure presence of and
participation in position-appropriate professional development
programs and activities for/by staff in assigned program areas.
Project Management: Manages one or more significant projects at
any given time, including workgroup initiatives and
cross-functional initiatives. Set goals, establish timelines,
manage resources, establish roles and allocate work,
monitor/measure progress, take remedial action or celebrate
project/team successes as appropriate.
Perform other duties as assigned (OR comparable).
- Demonstrate personal integrity and trustworthiness.
- Manage stressful situations and changing priorities
- Anticipate, recognize and resolve problems.
- Be responsible and accountable.
- Use organizational skills and provide attention to
- Maintain a positive, optimistic, and success-oriented
- Exercise professionalism, which includes being tactful and
- Exhibit a professional work ethic.
- Continuously promote a safe work environment.
- A Bachelor's degree AND two years of directly related
experience, including supervision/personnel management
- Possession of a Washington State Class B Commercial Driver's
License or higher with Passenger Endorsement and the air brake
- Commercial driving experience.
- No serious traffic violations and/or accidents for the past 3
- Possession of current CDL medical certification at time of
- Demonstrated excellent interpersonal and oral/written
communication skills; ability to work successfully with people at
all levels throughout the organization and with a wide range of
constituencies; ability to maintain and model composure in a
fast-paced, dynamic customer service driven environment
- Excellent organizational skills; ability to work independently
and successfully coordinate multiple tasks within project
priorities; demonstrated flexibility to meet changing/unpredictable
- Excellent problem-solving skills; ability to analyze complex
information, and to define and solve problems; ability to function
effectively within a complex regulatory environment; ability to
develop and interpret policies and procedures
- Demonstrated proficiency with standard productivity software
include Microsoft Office Suite or equivalent
- Must be able to follow written and/or verbal instructions and
communicate in English
- Ability to efficiently and effectively travel locally to
alternate work sites as needed
Equivalent education/experience will substitute for all minimum
qualifications except when there are legal requirements, such as a
- Experience working in the public or higher education sectors;
experience in the parking and/or transportation industries;
experience in specific areas of programmatic oversight
- Earned Bachelors and/or advanced degree
- Experience working cooperatively with union
- Experience successfully leading team members within a Lean
process improvement environment
- Experience with University business systems; experience with
industry or program specific business systems
- Familiarity with and commitment to Transportation Demand
- Multilingual (Spanish, Japanese, Cantonese, Korean, Amharic,
Tigrinya, Tagalog, and Russian preferred)
Conditions of Employment:
- Pre-employment drug test is required coupled with participation
in an ongoing random drug/alcohol testing program in compliance
with Federal regulations.
- UW Shuttles provides service on behalf of UW Medicine/UW
Medical Center and affiliated organizations. As such, UW Shuttles
are considered an extension of the patient-focused culture and
drivers are required to maintain the following vaccinations,
consistent with UWMC policy 35-5: Measles, Mumps, Rubella,
Varicella, Tetanus-Diphtheria-Pertussis (Tdap), and Influenza with
the exception of Hepatitis B.
- Possession of a valid Washington State Class B Commercial
Driver's License or higher with Passenger Endorsement and the air
brake restriction removed.
- Must be able to work in a non-smoking environment.
- Regular and predictable attendance is required.
- May be required to lift up to 40 lbs.
- Work may be required during hours beyond standard business
hours or regularly scheduled shift, including weekends;
professional travel may be required
- Program management will include periodic outdoor or field work,
exposure to the elements and variable weather conditions, and
materials or fumes consistent with the transportation field and
predictable to the particular program assignment
As a UW employee, you will enjoy generous benefits and work/life
programs. For a complete description of our benefits for this
position, please visit our website, click here.
The application process for UW positions may include completion
of a variety of online assessments to obtain additional information
that will be used in the evaluation process. These may include Work
Authorization, Cover Letter and/or others. Any assessments that you
need to complete will appear on your screen as soon as you select
"Apply to this position". Once you begin an assessment, it must be
completed at that time; if you do not complete the assessment, you
will be prompted to do so the next time you access your "My Jobs"
page. If you select to take it later, it will appear on your "My
Jobs" page to take when you are ready. Please note that your
application will not be reviewed, and you will not be considered
for this position until all required assessments have been
Applicants considered for this position will be required to
disclose if they are the subject of any substantiated findings or
current investigations related to sexual misconduct at their
current employment and past employment. Disclosure is required
under Washington state law.
Committed to attracting and retaining a diverse staff, the
University of Washington will honor your experiences, perspectives
and unique identity. Together, our community strives to create and
maintain working and learning environments that are inclusive,
equitable and welcoming.