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Assistant Manager, shuttles

Company: University of Washington
Location: Seattle
Posted on: June 12, 2021

Job Description:

This position is posted Open until Filled, but to ensure consideration, please apply by April 22, 2021.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Facilities Services (FS) is made up of eight departments that operate, maintain and support the University: Building Services Department, Campus Engineering & Operations, Emergency Management, Facilities Employee Services, Facilities Maintenance & Construction, Finance and Business Services, Integrated Operations & Engagement and Transportation Services.

Transportation Services (TS) has an outstanding opportunity for an Assistant Manager, Shuttles.

The Assistant Manager, Shuttles reports to a TS Manager for Shuttles and is responsible for the day-to-day direction and control of one TS workgroup and/or program including supervision of program staff and operations, identification and implementation of operational tactics, and operational planning, stewardship.

The TS Assistant Manager has day-to-day oversight of transactional, service, and compliance activities for the assigned workgroups or program and has significant authority in establishing workgroup procedures and tactics to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation.

The TS Assistant Manager partners with other TS Assistant Managers in different chains of command to deliver services collaboratively and to resolve operational issues that emerge among workgroups. The TS Assistant Manager also collaborates with the responsible TS Manager other individuals reporting directly to the same TS Manager in the coordination and leadership of related program areas.

Primary Duties and Responsibilities

Personnel: Direct supervisory responsibility (hiring, staff development, work allocation, and performance management) for up to a maximum of 15 FTEs, including regular classified and student employees. Fill-in as a shuttle driver for scheduled and unscheduled absences and/or unanticipated service interruptions ensuring continuity of service. Ensure that staff are supported in their work with appropriate tools and training. Assists with the translation and articulation of the organizational strategy to staff in assigned programmatic area and monitors implementation of strategy through Annual Team Plans. Articulate a vision for assigned programmatic areas that challenges and inspires program staff.

Administration: Execute functions associated with organizational compliance with applicable laws and regulations. Assist with interpretation of requirements; develop, document, and implement procedures; conduct analysis and reporting; make recommendations for remediation or correction; ensure that resources are deployed consistent with organizational strategy and plans; development and implementation of procedures to ensure transactional accuracy.

Monitor program performance. Maintain a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.

Service: Engage customers and business partners in the definition of service excellence ("customer pull" approach) and use Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes. Provide service recovery for escalated issues or initial resolution for high-profile individuals. Represent the program to business partners and other internal and external stakeholders.

Professional Development: Stay abreast of industry trends and practices. Lead and facilitate innovative practices at the University of Washington. Represent the workgroup or organization to industry peers and business partners. May require infrequent overnight and/or out of state travel. Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.

Project Management: Manages one or more significant projects at any given time, including workgroup initiatives and cross-functional initiatives. Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.

Perform other duties as assigned (OR comparable).

Core Competencies

  • Demonstrate personal integrity and trustworthiness.
  • Manage stressful situations and changing priorities effectively.
  • Anticipate, recognize and resolve problems.
  • Be responsible and accountable.
  • Use organizational skills and provide attention to details.
  • Maintain a positive, optimistic, and success-oriented attitude.
  • Exercise professionalism, which includes being tactful and courteous.
  • Exhibit a professional work ethic.
  • Continuously promote a safe work environment.

Requirements include:

  • A Bachelor's degree AND two years of directly related experience, including supervision/personnel management
  • Possession of a Washington State Class B Commercial Driver's License or higher with Passenger Endorsement and the air brake restriction removed.
  • Commercial driving experience.
  • No serious traffic violations and/or accidents for the past 3 years
  • Possession of current CDL medical certification at time of employment.
  • Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment
  • Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs
  • Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures
  • Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent
  • Must be able to follow written and/or verbal instructions and communicate in English
  • Ability to efficiently and effectively travel locally to alternate work sites as needed

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Experience working in the public or higher education sectors; experience in the parking and/or transportation industries; experience in specific areas of programmatic oversight
  • Earned Bachelors and/or advanced degree
  • Experience working cooperatively with union representatives
  • Experience successfully leading team members within a Lean process improvement environment
  • Experience with University business systems; experience with industry or program specific business systems
  • Familiarity with and commitment to Transportation Demand Management principles
  • Multilingual (Spanish, Japanese, Cantonese, Korean, Amharic, Tigrinya, Tagalog, and Russian preferred)

Conditions of Employment:

  • Pre-employment drug test is required coupled with participation in an ongoing random drug/alcohol testing program in compliance with Federal regulations.
  • UW Shuttles provides service on behalf of UW Medicine/UW Medical Center and affiliated organizations. As such, UW Shuttles are considered an extension of the patient-focused culture and drivers are required to maintain the following vaccinations, consistent with UWMC policy 35-5: Measles, Mumps, Rubella, Varicella, Tetanus-Diphtheria-Pertussis (Tdap), and Influenza with the exception of Hepatitis B.
  • Possession of a valid Washington State Class B Commercial Driver's License or higher with Passenger Endorsement and the air brake restriction removed.
  • Must be able to work in a non-smoking environment.
  • Regular and predictable attendance is required.
  • May be required to lift up to 40 lbs.
  • Work may be required during hours beyond standard business hours or regularly scheduled shift, including weekends; professional travel may be required
  • Program management will include periodic outdoor or field work, exposure to the elements and variable weather conditions, and materials or fumes consistent with the transportation field and predictable to the particular program assignment

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Keywords: University of Washington, Seattle , Assistant Manager, shuttles, Other , Seattle, Washington

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