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Patient services Specialist 1-trainee Or PSS 2 (temporary, Evening Shift)

Company: University of Washington
Location: Seattle
Posted on: June 12, 2021

Job Description:

The shift for this position is 3:00pm - 11:30pm

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.

The Harborview Admitting Department has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Part-Time, Temporary/Hourly, Evening Shifts). The Patient Services Specialist (PSS) supports front desk operations for the HMC Admitting Department in an integrated staffing model in which PSS's provide reception and scheduling services. In addition, the PSS serves as the Variableupport services, and is required to be able to function effectively and independently. Under general supervision, the Patient Services Specialist performs specialized clerical and technical duties to facilitate the delivery of patient care.

PSS responsibilities include:

  • Provide support services such as obtaining and verifying demographic and financial information through pre-registration process; complete patient registration by obtaining consent for medical care and financial agreement; and process patient paperwork.
  • Triage patient telephone calls to clinical staff; provide information about services, and interact with patients, families, and nursing and medical staff to ensure patients are identified correctly and registered and admitted accurately as they enter the medical center.
  • Reception and discharge activities
  • Schedule appointments
  • Coordinate care with other services
  • Check in patients
  • Coordinate referral process and medical records
  • Obtain and verify registration information
  • Process charge documents
  • Collect time-of-service payments
  • Perform other necessary activities to maintain clinic operations
  • May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care.

The Harborview Admitting Department PSS demonstrates service excellence standards in independently performing the stated support services. REQUIREMENTS: PATIENT SERVICES SPECIALISTS 1-TRAINEE TEMP: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.

PATIENT SERVICES SPECIALISTS 2 TEMP: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Keywords: University of Washington, Seattle , Patient services Specialist 1-trainee Or PSS 2 (temporary, Evening Shift), Other , Seattle, Washington

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