The AWS Documentation team is looking for a new technical writer
to create and maintain existing analytics documentation topics and
tutorials. In this role, you interact will with the software
development team to create instructions and tutorials for business
analysts and database professionals who use analytics services.
Your job will include researching topics, interviewing
subject-matter experts and reviewing their notes, creating
well-written drafts, tagging and debugging XML, and incorporating
feedback. Part of your role includes being a good listener, asking
questions, taking notes, and accepting feedback with aplomb. Any
technical knowledge of web services, Linux, XML, JSON, and Git is a
bonus. You will use a Linux command-line interface plus a laptop
with Mac, Windows, or Linux installed. We don't expect you to be an
expert, however we hope you have the inclination and technical
acuity to learn to use these skills effectively.
AWS is constantly moving and that can be one of the best parts
about this job! You will always be learning and growing. But our
team also puts a high value on work-life balance. Striking a
healthy balance between your personal and professional life is
crucial to your happiness and success here, which is why we aren't
focused on how many hours you spend at work or online. Instead,
we're happy to offer a flexible schedule so you can have a more
productive and well-balanced life-both in and outside of work. When
our community isn't in quarantine, we can usually work offsite, or
choose to work onsite, depending on how we work when we're at our
The AWS Documentation team writes and provides support for a
diverse audience consisting of developers, DevOps professionals, IT
professionals, technical program managers, and scientists. On
behalf of our customers, we do much more than just write the docs.
We innovate, we research, we learn, and we experiment. We
collaborate with product managers to understand our customers'
needs. We partner with software developers to learn the inner
workings of AWS services so that we can influence design and the
customer experience. We know that what we do makes a difference in
the successful adoption and implementation of AWS services.
We have a formal mentor program so you can find a mentor that
works best for you, based on factors such as location, job family,
and job level. In addition to formal mentors, we work and train
together so that we are always learning from one another, and we
celebrate and support the career progression of our team
Here at AWS, we embrace and learn from our similarities as well
as our differences. We are committed to furthering our culture of
inclusion, and we welcome teammates from an array of backgrounds
and life experiences. We offer the opportunity to belong, connect,
and contribute as members of a growing number of active affinity
groups and employee resource groups. We host annual and ongoing
learning experiences that cover a variety of inclusion and
diversity issues, such as our Conversations on Race and Ethnicity
(CORE) and AmazeCon (gender diversity) conferences.
- Ability to use words effectively, clearly, and concisely.
- Ability to plan, outline, and design written content to teach
people to use technology.
- Ability to figure out how to use technical tools, troubleshoot
issues, and articulate that information in writing.
- Ability to do basic research in the form of phone or chat
interviews, web searches, reading notes and rough drafts, and
compiling that information into a usable form.
- Bachelor's Degree in any STEAM field from an accredited
university, or equivalent experience.
- Major, minor, or certification in writing.
- Graduate studies or degree in a relevant field from an
accredited university or equivalent experience.
- Some experience writing and/or publishing.
- Some experience writing code or script in the context of a
learning or support environment.
Amazon is committed to a diverse and inclusive workplace. Amazon
is an equal opportunity employer and does not discriminate on the
basis of race, national origin, gender, gender identity, sexual
orientation, protected veteran status, disability, age, or other
legally protected status. For individuals with disabilities who
would like to request an accommodation, visit US Disability