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Technical Writer - Analytics

Company: Amazon.com, Inc.
Location: Seattle
Posted on: June 12, 2021

Job Description:

The AWS Documentation team is looking for a new technical writer to create and maintain existing analytics documentation topics and tutorials. In this role, you interact will with the software development team to create instructions and tutorials for business analysts and database professionals who use analytics services.

Your job will include researching topics, interviewing subject-matter experts and reviewing their notes, creating well-written drafts, tagging and debugging XML, and incorporating feedback. Part of your role includes being a good listener, asking questions, taking notes, and accepting feedback with aplomb. Any technical knowledge of web services, Linux, XML, JSON, and Git is a bonus. You will use a Linux command-line interface plus a laptop with Mac, Windows, or Linux installed. We don't expect you to be an expert, however we hope you have the inclination and technical acuity to learn to use these skills effectively.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. When our community isn't in quarantine, we can usually work offsite, or choose to work onsite, depending on how we work when we're at our best.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers' needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor program so you can find a mentor that works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

  • Ability to use words effectively, clearly, and concisely.
  • Ability to plan, outline, and design written content to teach people to use technology.
  • Ability to figure out how to use technical tools, troubleshoot issues, and articulate that information in writing.
  • Ability to do basic research in the form of phone or chat interviews, web searches, reading notes and rough drafts, and compiling that information into a usable form.
  • Bachelor's Degree in any STEAM field from an accredited university, or equivalent experience.
  • Major, minor, or certification in writing.
  • Graduate studies or degree in a relevant field from an accredited university or equivalent experience.
  • Some experience writing and/or publishing.
  • Some experience writing code or script in the context of a learning or support environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Keywords: Amazon.com, Inc., Seattle , Technical Writer - Analytics, Other , Seattle, Washington

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