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Patient services Specialist 1-trainee Or PSS 2 (full-time, Days)

Company: University of Washington
Location: Seattle
Posted on: June 12, 2021

Job Description:

The shift for this position will be from Tuesday - Saturday

The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here.

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.

Harborview Medical Center's ADA Paratransit Services has an outstanding opportunity for a Patient Services Specialist 1-Trainee or 2 (Full-Time, Days). Under general supervision, the Patient Services Specialist coordinates clerical, financial and support activities for client care. Our department conducts functional evaluations for Para Transit Service. We also maintain a Transportation Resource Center, with the goal of providing appropriate transportation choices to individuals with disabilities. Receives clients and their families, facilitates contact between the client/family. Participates in clinic and selected divisional activities to promote effective problem solving and communication.

Reception Activities:

  • Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times.
  • Review clinic schedule daily to identify failed patient appointments and notify patient according to clinic-specific procedures.
  • Obtain patient demographic information and insurance information accurately and legibly.
  • Respond to patients' needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.
  • Provide general patient services; directions, parking garage validation, calling for transportation, etc.
  • May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling:

  • Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information.
  • Assemble and send appointment and other information to patients and other customers.
  • Maintain current and accurate system by entering canceled and rescheduled appointments and makes every effort to fill all available slots.
  • Coordinate and schedule ancillary appointments and consult appointments as appropriate.

Telephone Support:

  • Answer the telephone in a professional & courteous manner according to UWMC standards; directs calls as appropriate.
  • Using clinic guidelines, make telephone assessment of patient problem and severity of condition. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools.
  • Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
  • Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination:

  • Coordinate information and communication among clinics, providers, managed care plans, insurance companies and patients.
  • Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic.
  • Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and / or to determine level of coverage and requirements for accessing benefits.
  • Maintain ongoing documentation, tracking authorized referrals.
  • Review referral and authorization forms for completeness and legibility. Distribute.

Medical Record Activities:

  • Review daily schedules system to identify required medical record requests.
  • Order and coordinate medical records as needed.
  • Track medical records and distribute.
  • Prepare medical record according to unit-specific procedures for patient visit.
  • Assemble and maintain satellite medical records according to unit specific procedures.

Billing Activities:

  • Verify patient insurance status and confirm authorization for current services.

Other duties as assigned. REQUIREMENTS: Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:

  • PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Keywords: University of Washington, Seattle , Patient services Specialist 1-trainee Or PSS 2 (full-time, Days), Other , Seattle, Washington

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