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Program Coordinator I- Childhood Communication Center

Company: Seattle Children's Hospital
Location: Seattle
Posted on: June 12, 2021

Job Description:

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.

In 2019, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Overview

The Program Coordinator I is responsible for coordinating activities associated with a specific program or group of programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Works in collaboration with the Program Manager and other program staff to help to implement the program's objectives in support of identified goals and the continuous improvement process. Responsible for ensuring effective communication among stakeholders and program staff. Coordinates scheduling of program activities and staff and assists in maintaining data on the program's effectiveness. Coordinates interdepartmental activities ensuring ongoing effective program operation and/or implementation. Responsible for the organization, prioritization and coordination of a moderate to high volume of complex work in support of the program.

ADDITIONAL JOB RESPONSIBILITIES:

Support coordination of clinical specialties in the Childhood Communication Center including the Cochlear Implant Program, Aural Habilitation, Hearing Loss Clinic, Velopharangeal Disfunction (VPD), Voice clinic and others.

Program coordination to support ongoing scheduling of complex clinics:

  • Educate and provide information about CCC programs and clinic procedures. Prepare and send families appointment related materials, including appointment letters, directions, Guest Services information and other Patient and Family Education materials.
  • Triage referrals in CCC workqueues and escalate referrals for Internal Review when necessary.
  • Manage messages and requests in multiple Epic InBaskets and Outlook.
  • Collaborate with designated department specialists to meet department/project goals
  • Participate in department activities, process improvement, and goal setting initiatives.

Communication:

  • Interacts extensively with physicians, providers, and patients and families via phone, Email and Epic InBasket to ensure accurate and effective scheduling of complex, coordinatred appointments. Participates in regular team huddles and clinic meetings.
  • Ability to handle stressful situations with patience and compassion.
  • Effectively represent the values and mission of Seattle Children's and the Childhood Communication Center.

Requirements

Required Education/Experience: - High School Diploma or equivalent

  • Minimum of one (1) year customer service and/or administrative support experience.
  • Experience working with the general public in a health care/customer service environment.
  • Experience using computers with a high degree of accuracy
  • Experience using Epic scheduling systems or the completion of Epic training and passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the EPIC trainingRequired Credentials: - N/A Preferred: - Bachelor's Degree in Healthcare, Communications, Marketing, Business or related field - Experience working in public health, health care or social services - Experience working on process improvement projects

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

Keywords: Seattle Children's Hospital, Seattle , Program Coordinator I- Childhood Communication Center, Other , Seattle, Washington

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