Hope. Care. Cure. These three simple words capture what we do at
Seattle Children's -- to help every child live the healthiest and
most fulfilling life possible. Are you ready to engage with a
mission-driven organization that is life-changing to many, and
touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it
was over a century ago: we will care for all children in our
region, regardless of the families' ability to pay. Together, we
deliver superior patient care, advance new discoveries and
treatments through pediatric research, and serve as the pediatric
and adolescent, academic medical center for Washington, Alaska,
Montana and Idaho - the largest region of any children's hospital
in the country.
In 2019, U.S. News & World Report once again ranked Seattle
Children's among the nation's best children's hospitals - for the
27th year in a row. We received national rankings in all 10
specialty areas evaluated by U.S. News & World Report, and are
honored to be the only pediatric medical center in Washington to be
As a Magnet designated institution, and classified among
America's best large employers by Forbes, we recognize the
importance of hiring and developing great talent to provide
best-in-class care to the patients and families we serve. Our
organizational DNA takes form in our core values: Compassion,
Excellence, Integrity, Collaboration, Equity and Innovation.
Whether it's delivering frontline care to our patients in a kind
and caring manner, practicing the highest standards of quality and
safety, or being relentlessly curious as we work towards
eradicating childhood diseases, these values are the fabric of our
culture and community. The future starts here.
The Program Coordinator I is responsible for coordinating
activities associated with a specific program or group of programs
in a specialty/functional area including scheduling, coordination
of communication, data management, document preparation, and
process improvement. Works in collaboration with the Program
Manager and other program staff to help to implement the program's
objectives in support of identified goals and the continuous
improvement process. Responsible for ensuring effective
communication among stakeholders and program staff. Coordinates
scheduling of program activities and staff and assists in
maintaining data on the program's effectiveness. Coordinates
interdepartmental activities ensuring ongoing effective program
operation and/or implementation. Responsible for the organization,
prioritization and coordination of a moderate to high volume of
complex work in support of the program.
ADDITIONAL JOB RESPONSIBILITIES:
Support coordination of clinical specialties in the Childhood
Communication Center including the Cochlear Implant Program, Aural
Habilitation, Hearing Loss Clinic, Velopharangeal Disfunction
(VPD), Voice clinic and others.
Program coordination to support ongoing scheduling of complex
- Educate and provide information about CCC programs and clinic
procedures. Prepare and send families appointment related
materials, including appointment letters, directions, Guest
Services information and other Patient and Family Education
- Triage referrals in CCC workqueues and escalate referrals for
Internal Review when necessary.
- Manage messages and requests in multiple Epic InBaskets and
- Collaborate with designated department specialists to meet
- Participate in department activities, process improvement, and
goal setting initiatives.
- Interacts extensively with physicians, providers, and patients
and families via phone, Email and Epic InBasket to ensure accurate
and effective scheduling of complex, coordinatred appointments.
Participates in regular team huddles and clinic meetings.
- Ability to handle stressful situations with patience and
- Effectively represent the values and mission of Seattle
Children's and the Childhood Communication Center.
Required Education/Experience: - High School Diploma or
- Minimum of one (1) year customer service and/or administrative
- Experience working with the general public in a health
care/customer service environment.
- Experience using computers with a high degree of accuracy
- Experience using Epic scheduling systems or the completion of
Epic training and passing score on the End User Proficiency
Assessment (EUPA) test within 2 weeks of start date. This test can
be taken a maximum of three times after completion of the EPIC
trainingRequired Credentials: - N/A Preferred: - Bachelor's Degree
in Healthcare, Communications, Marketing, Business or related field
- Experience working in public health, health care or social
services - Experience working on process improvement projects
Our Commitment to Diversity
Our community welcomes diverse experiences, backgrounds, and
thoughts as this is what drives our spirit of inquiry and allows us
to better connect with our increasingly diverse patients and
families. Our organization recruits, employs, trains, compensates,
and promotes without regard to race, religion, color, national
origin, gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
The people who work at Seattle Children's are members of a
community that seeks to respect and celebrate all the qualities
that make each of us unique. Each of us is empowered to be
ourselves within this community, which cultivates and promotes
equity, diversity, and inclusion at all levels.
Seattle Children's is proud to be an Equal Opportunity Workplace
and Affirmative Action Employer.