Senior Director, Digital and Omni Products
Posted on: July 21, 2021
Success in retail is being redefined. Digital commerce is about
connecting the dots between the growing influence of digital
channels and a physical store infrastructure to provide customers a
seamless experience as they discover, consider, buy and get their
products and services. With over 6 million store visits a day, a
leading online presence across multiple online properties and one
of the largest and perhaps most successful mobile apps in retail,
Walgreens is ready for a product visionary and leader to continue
taking us to the next level.
The Senior Director of Digital and Omni Products requires strong
business leadership and technology knowledge coupled with an
obsession for excellence in customer experience. This senior
director will lead the definition of our product vision, roadmap,
product priorities and drive execution of planned products with
engineering and user experience teams. The program management
organization will also report directly to this individual to ensure
strong connection of strategy and delivery. She/He will be
accountable for customer and business results of products launched
and will have a strong influence in shaping the future success of
Walgreens in the digital retail space.
Job Responsibilities (listed in order of importance and/or
- Defines the Omni-channel product vision for Digital commerce,
across marketing, sales, merchandising, operations and service that
supports the company’s vision, strategy and direction
- Defines and prioritizes the digital commerce product
development roadmap for the division and company, with a strong
product portfolio management analytical approach. Directs the
operations of Product Management to achieve strategic and
operational business goals and targeted financial and content
quality results. Develops and oversees the implementation of
processes, and policies that have significant impact upon the
- Manages product lifecycle from development, launch, and
enhancements to retirement. Forecasts usage and business impact
in P&L top and bottom line.
- Develops short- and long-range product and service strategies
- Oversees the execution of operating plans for Product
Management. Makes recommendations for the formulation of the
strategies and operating plans for Product Management, then, based
on prevailing conditions executes or adjusts the operating plans of
the business unit directed.
- Brings a strong financial and business discipline to roadmap
prioritization and perform pre/post launch analysis of each product
and drives team financial accountability for results.
Develops budget for specified area and is accountable for
delivering against business goals/objectives. Sets financial,
operational and quality objectives for the unit or product line and
develops master operational plans.
- Shares highly complex information related to areas of
expertise. Interacts with senior management to keep abreast of
objectives. Interacts with direct reports and peers in
management / customers / vendors to interpret information and
improve cross-functional processes and programs. Builds and
enhances key internal and external contacts.
- Accountable for growth and optimization of consumer awareness,
market share and/or specified initiatives. . Reviews the
competitive marketplace and makes adjustments to operational
activities based upon identified information.
- Leads the teams responsible for defining scope of different
products within portfolio and roadmap, define requirements and lead
execution via program management, engineering and customer
experience. Oversees and directs the work of director, managers and
their subordinates. Obtains and allocates resources to meet
operating plans. Ensures the ongoing training and development
of direct reports. Develops and mentors staff through
on-boarding, open communication, training and development
opportunities and performance management processes; builds and
maintains employee morale and motivation; ensures the team is
appropriately staffed with required competencies; fosters a diverse
and inclusive workplace
Keywords: Walgreens, Seattle , Senior Director, Digital and Omni Products, Other , Seattle, Washington
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