Project Manager

Company: Globant
Location: Seattle
Posted on: October 9, 2021

Job Description:

Purpose of position 

The Sr Project Manager will be responsible for enabling our development teams to work effectively together with the client on a large e-commerce re-platforming and support our project delivery success.  At its core, this is a servant leadership role that facilitates and supports our teams in delivering high-value solutions to our customers, contributing to building an environment where continuous improvement of the product development process is in focus and where everyone’s common goal is to deliver outstanding software.

Tasks and Responsibilities

DELIVERY / TEAM:

• Lead & mentor 2-3 scrum masters

• Maintain program KPI’s and act as “chief scrum master” for the whole program

• Assist the team in the early identification of impediments and work accordingly with the organization and/or other teams in order to remove them or mitigate their impact on the product development process.

• Train and Mentor the team in the correct understanding of Agile values, principles and applicable frameworks, enabling the team to identify how to get the most value out of them within the context of the project.

• Make effective and timely use of escalations to the account team and/or client when needed.

• Actively support team happiness through building an environment of trust, openness and safe experimentation.

• Coach client’s Product Owner in process-related aspects.

• Actively engage in coordination efforts with other PMs from the engagement in order to build a cohesive execution strategy and collaborate as much as possible.

• Coach the team towards effective: 

  • Quality outcomes in terms of Product, Process and Technical implementation - with excellence in mind.

  • Risk & Dependency management - with safety & effectiveness in mind.

  • Metric management - with continuous improvement in mind.

  • Communication & Reporting - with better visibility, assertiveness & transparency in mind.

OPERATIONS - may be shared with account management:

• Set up teams (together with Tech Lead) by raising requests as needed, selecting team members based on project needs & engagement constraints and setting them up for success by building a shared understanding of the client expectations and engagement conditions.

• Actively look for opportunities of growth for Globant’s position within the client engagement and follow through accordingly to actually turn them into new business (i.e. supporting proposals, contributing to forming new teams, etc.).

• Keep financial forecasts updated on a weekly basis.

• Manage P&L effectively to comply with revenue and margin targets.

• Process billing accurately on a monthly basis - or as applicable for the engagement.

• Collaborate with technologies in the timely and proper execution of the performance review process for each team member.

• Take timely care of project assignments & releases for team members.

• Manage team leaves/vacations requests helping the team to assess the delivery & financial implications and plan accordingly to avoid/mitigate impacts.

• Manage customer satisfaction through the regular submission of surveys and follow through corrective/improvement actions with the team as needed.

• Manage extra compensation / bonuses for the team (members) as needed.

• Facilitate travel arrangements for team members as needed.

• Take care of team logistics in terms of properly & timely requesting equipment, software or any resource needed by the team.

• Keep a close record of contracts to make sure they are valid and fully executed at any point in time within the engagement timeframe.

• Prepare for and attend to project audits, holding discussions and getting to agreements with a constructive and value-driven mindset.

Soft skills defined

• Leader – Inspires others through embodying Globant’s and Agile values.

• Negotiator – Creatively pursues and effectively presents win-win scenarios for client, team and Globant.

• Client-oriented – Through solid business acumen, builds empathy and cherishes maintaining a good relationship with the client, centered in value outcome.

• Attitude of transparency – Brings disclosure & transparency to the business, fostering trust.

• Servant leader – Empowers the team and is willing to get their hands on to get things done.

• Facilitative – Leads & demonstrates value-add principles to a team while keeping things moving in the right direction and creating actionable outcomes.

• Communicative and Social – Communicates effectively and respectfully.

• Proactive – Passionate and high-energy.

• Continuous learner – Care about learning new things and improving existing challenges.

• Organized – Makes effective use of time and promotes timeboxing.

• Resilient – Recovers from (recurrent) difficult situations with positive and learning attitude.

Other relevant Skills

• Particular skills REQUIRED for the role:

  • English - Advanced+

  • Delivery to external clients - Outsourcing AND/OR directly interfaced with clients from abroad (US, UK, etc.)

  • Team leadership - Distributed AND/OR Multidisciplinary teams

  • People management - E.G. Conflict management, Performance reviews, Hiring/Termination, etc.

  • Agile development - Experience as a team coach or scrum master

• Desired skills/understanding includes:

  • General eCommerce

  • Digital Marketing

  • CRM

  • ERP / OMS 

  • 3rd Party Integrations

• Other general skills desired for the role:

  • Client Management

  • Agile frameworks

  • Risk Management

  • Leadership

  • Coaching

  • Operations - P&L, forecasting, etc.

Keywords: Globant, Seattle , Project Manager, Other , Seattle, Washington