Operational Key Account Manager
Company: Kuehne Nagel
Posted on: October 10, 2021
We are currently in search for an experienced freight forwarding
professional to join our Operational Account Management team in our
The Operational Key Account Manager will be responsible for
Operational and Analytical Account Management for one or more
assigned accounts. The position will be the interface between the
Key account(s) and the K+N Organization and drive optimized service
delivery, customer value/ satisfaction and continuous improvement.
o Maintain and build customer relationship within North America
o Develop and maintain in depth knowledge of customer’s business
and associated supply chain requirements
o Drive operational excellence and continuous improvement with all
involved internal and external parties via regularly scheduled
o Act as intermediary between Kuehne + Nagel organization and
o Proactively work with customer and sales/ operational staff in
facilitating corrective action
o Develop new business opportunities by analyzing existing
operational capabilities and client relationships (e.g.
o SOP Ownership and maintenance
o Oversight of team activities to ensure SOP compliance for
scheduled tasks and responsibilities key to account operations
o Act as escalation point for customer for any issues, and drive
resolution/ corrective action. Provide root-cause analysis, drive
continuous improvement and execution of solutions regionally as
well as globally.
o Business Intelligence – Development, Production and Analysis of
customer specific reports.
o Facilitate, attend, present customer meetings and QBRs.
o Drive configuration of KPIs to client in close cooperation with
Global/Regional Key Account Managers and Business Field
o Maintenance of Tariffs, including requesting of, validation of
and inclusion of new rate requests.
Your Skills and Experiences
o Undergraduate degree in logistics or related field
o In depth knowledge of 3pl import and export operations, including
systems and processes as related to security protocols
o Seasoned Listening Skills
o Good Analytical skills
o Strong verbal and written communication and presentation
o Self-starter, disciplined with strong leadership and motivational
o Highly proficient in MS Office products/ fully computer
o Able to travel
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package
employee discounts, tuition reimbursement, excellent training
programs and a highly dynamic global work environment
Keywords: Kuehne Nagel, Seattle , Operational Key Account Manager, Other , Seattle, Washington
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