Sea Logistics Import Customer Care Specialist
Company: Kuehne Nagel
Location: Seattle
Posted on: October 10, 2021
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Job Description:
Join the Sea Logistics team in our Seattle branch!Your Role
The Sea Logistics Import Coordinator is responsible for the
coordination of Sea Import shipments such as opening import files,
production of internal documentation, updating import status,
assisting and advising customers of arrival, arranging deliveries,
processing invoices (including price conversions and verifying
shipment weight and volume) and handling e-mail queries from Kuehne
+ Nagel overseas offices.
Your Responsibilities
- Customer Care and Satisfaction: Proactive advice and consultancy,
ensuring Customer satisfaction
- Shipment Management Qualification and entry of Customer orders
into Operational process
- Complaint Management
- Support Customer Development & Maintenance
- Close cooperation with Branch & Area management as well as Sea
Logistics operations (OCC) for an enhanced customer experience
- Profit Maximization – avoid additional costs & expenses due to
internal service failure
- Financial Excellence & Development
- Quotation Management: Qualification of Customer inquiries,
provide KN quotations and updates, set final selling price with
individual adjustments within the given price band and in-line with
the national leeway in decision-making (front-line Empowerment)
- Familiarization with KN Products & systems, i.e. Customer myKN,
KN Login/ESP, CoreLOG
- Customer onboarding: Inclusion and transfer of customer
requirements into KN systems (Business & Customer profile)
- Customer Data Management: Maintenance and integration of customer
data in the KN Systems
- Customer Relationship Management: Knowledge Exchange with
Sales
- Establishing and building Customer relationships (Sales
support)
- Reporting (refining and reviewing Customer requested reports
generated from KN Systems)
- Care & Follow up on first orders & document Customer Feedback
- Actively participate in regular KN Team community based
activities
- Self-Development
Your Skills and Experiences
- Candidates should have 3 years freight
forwarding experience, ideally in Sea Imports
- Knowledge of Kuehne + Nagel in-house systems
(CIEL, ACON, KNLogin) an advantage
- Ability to work on own initiative and as part
of a team
- To be prepared to learn all aspects of the
team’s work with desire and ability to provide cover and assistance
on a regular basis
- Ability to work efficiently and accurately
- Excellent communication skills
- Customer focus with proactive attitude
- Candidate should process a desire to progress
within the team demonstrating the ability to take on more
responsibility in time.
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits
package, employee discounts, tuition reimbursement, excellent
training programs and a highly dynamic global work environment
Keywords: Kuehne Nagel, Seattle , Sea Logistics Import Customer Care Specialist, Other , Seattle, Washington
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