Merchant Analyst, Regional Strategy

Company: DoorDash
Location: Seattle
Posted on: October 12, 2021

Job Description:

DoorDash is looking for a Strategy Analyst to drive business decisions and strategic initiatives across our Outside Account Merchant Management team

About the team

The Outside Account Management team develops DoorDash partners to capture engagement, growth, and performance on our platform. We define success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the role

This role will support local teams by uncovering strategic insights in our data, packaging recommendations into compelling presentations, and building on internal tools and dashboards to grow and empower the organization. Under the direction of the Regional Strategy Manager, you will dive into both internal DoorDash and merchant data to uncover new business opportunities, investigate solutions for complex problems, and support the value of a DoorDash relationship. You will work cross-functionally between our sales, merchant, operations, product, and analytics team to strengthen the partnership between DoorDash and our SMB partners.

What you'll do

•     Use SQL to explore DoorDash and merchant data and uncover strategic insights and recommendations that help our teams drive growth and strengthen partnerships.
•     Conduct analysis and communicate data-driven insights in succinct presentations that showcase the results of past initiatives, diagnose issues in merchant performance, and propose the value of new endeavors.
•     Maintain and evolve automated reporting capabilities and dashboards that drive strategic decision making across the Outside Account Management organization
•     Develop and standardize analytic methodologies and operational metrics to improve the efficiency and effectiveness of the team
•     Ensure data integrity by understanding and identifying opportunities to improve the back end data structure

About you

•     You are a strong business thinker, able to use 'first principles' to solve challenging business problems at their root level
•     You are data-driven, able to analyze data with strong attention to detail and accuracy, and passionate about telling the story behind the numbers
•     You are able to craft your data insights into narratives that are relatable, succinct, and impactful and present them to internal and external clients
•     You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
•     You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
•     You are a team player who enjoys collaborating with a diverse team and a variety of stakeholders
•     You are curious and an owner, always looking for opportunities to learn and better your work product
•     You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously

Qualifications

•     BA/BS degree in quantitative or business fields, or equivalent work experience
•     3+ years of work experience in data analytics, management consulting, or other quantitative role; high-growth or early-stage startup experience a plus
•     Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data
•     Proven ability to achieve expert level in:
•       Scripting languages and data analysis tools such as SQL
•       Data analysis tools like Microsoft Excel or Google Sheets
•       Presentation software like Microsoft PowerPoint or Google Slides
•       Data visualization platforms like Tableau, ChartiO or PowerBI
•     Strong written/verbal communications and presentation skills

Why You'll Love Working at DoorDash...

• We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

• We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, Seattle , Merchant Analyst, Regional Strategy, Other , Seattle, Washington