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Workforce Planning Coordinator

Company: Trupanion
Location: Seattle
Posted on: November 22, 2021

Job Description:

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Position Summary: The Workforce Forecast Planning Coordinator is responsible for assisting the workforce planning team with a variety of administrative tasks and limited analytical work.-- Candidates for this position have the option to work remotely from anywhere in the US, or out of our Seattle office, depending on their preference.
Key Responsibilities Include:

  • Entering historical adherence related segments into the WFM application
  • Electronically process and deliver pre-designed reports to appropriate stakeholders
  • Maintaining attendance tracking tool for Contact Center
  • Monitoring and assigning service tickets and email correspondence per outlined instructions and guidelines
  • Assisting with extracting recorded calls from short and long term storage for administrative purposes
  • Offer assistance/back-up to the WFP team when needed
  • Other duties as assigned
    Qualifications (Please include a cover letter with your application!) Education, Registration & Certification:
    • High School diploma or GED Experience:
      • At least one year experience in a Contact Center setting
      • Experience with Microsoft Office, primarily excel, required--
      • Nice/inContact CXOne and Nice IEX experience or other Workforce Planning tools and/or Contact Center related technology systems (Avaya, Verint, Aspect, IEX or Calabrio etc.) highly desired
        Benefits and Perks:
        • Bonus opportunities
        • Full medical, dental, and vision benefits at no cost to the employee
        • Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
        • Five-week sabbatical after five years of employment
        • Restricted Stock Units
        • Open, casual, pet-friendly, and fun office environment
        • Free medical health insurance for your pet (1 dog or cat)
        • Paid time off to volunteer at nonprofit organizations
        • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
        • Able to work remotely About Trupanion: We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success. At Trupanion, we achieve great things together when we are:
          • Caring: We are kind to each other and assume positive intent.
          • Collaborative: We work together to achieve company goals (we not me).
          • Courageous: We are determined, take risks, and make bold moves.
          • Curious: We seek new information to continually better ourselves and our work.
          • Honest: We believe candid communication leads to successful teamwork.
          • Inclusive: We welcome and value all people and perspectives.
          • Nimble: We readily adapt and evolve in pursuit of progress and innovation. Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Keywords: Trupanion, Seattle , Workforce Planning Coordinator, Other , Seattle, Washington

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